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37 replies to this topic

#1 andylynes

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Posted 31 December 2009 - 07:44 AM

I appear to have a trojan infection which is preventing me from removing it by closing my browser session everytime I try to search for anti virus or spyware. I have a Toshiba Equium laptop running Windows XP Version 5.1 Service Pack 3. I am currently using IE as I uninstalled Firefox which seems to have fixed the chronic slow running of the machine (my google searches in Firefox were being hijacked to Ask Jeeves pages or ad pages, this is not happening in IE). I have Stopzilla loaded which runs fine but hasn't cured the problem. I have run rkill and tried to install Malwarebytes but it won't run, it asks what language I want then nothing happens. I have an evaluation version of Search and Destroy and have now turned off Resident but have not tried running rkill again as yet. I do not have anti-virus!! I used to have AGV but at some point it stopped working and demanded payment. I tried to find another free anti virus but didn't have any luck, now obviously wishing I'd paid for it! Despite my stupidity I hope you can help me out. Thanks in advance.

Edited by andylynes, 31 December 2009 - 07:49 AM.


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#2 andylynes

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Posted 31 December 2009 - 12:00 PM

Can you help with this? is there something wrong with the post?

#3 Elise

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Posted 04 January 2010 - 09:38 AM

Hello Andylynes and :thumbsup: to BleepingComputer!

Again my apologies for the delay, your topic somehow got overlooked.

Lets first concentrate on getting MBAM to work.

Two notes, AVG is a 100% free scanner, and if it somehow asked for payment, it means it got corrupted or it was somehow malware convincing you to pay. Concluding, no payment needed.

Once we get things sorted out, I will give you more information on freeware security programs.

First of all I need you to run the following tool:

Download and run Win32kDiag:

regards, Elise


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#4 andylynes

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Posted 04 January 2010 - 11:20 AM

Thanks for your reply, quite understand how this got overlooked and am very grateful for your help. Will post log asap.

#5 Elise

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Posted 04 January 2010 - 11:22 AM

Okay, I'll be waiting for a reply :thumbsup:

regards, Elise


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#6 andylynes

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Posted 04 January 2010 - 11:45 AM

This is all that's in the txt file

Running from: C:\Documents and Settings\Andrew\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Andrew\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

#7 Elise

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Posted 04 January 2010 - 12:08 PM

Thats actually a good thing, but I had to check it before continuing :thumbsup:

Did you try installing MBAM in safe mode?

If not, can you try so? If you need any help with entering safe mode, just let me know!

regards, Elise


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#8 andylynes

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Posted 04 January 2010 - 12:10 PM

Yes, I've tried MBAM in safe mode and exactly the same thing happens i.e. it asks what language I want then nothing after that.

#9 Elise

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Posted 04 January 2010 - 01:44 PM

Please try the following instead:

TFC
--------
Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC cleaner that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.



SUPERANTISPYWARE
-----------------------------
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#10 andylynes

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Posted 04 January 2010 - 03:21 PM

TFC has run fine and the scan is underway but looks like its going to take some time so will probably post results first thing tomorrow a.m. Thanks for your help so far.

#11 Elise

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Posted 04 January 2010 - 03:22 PM

Okay :thumbsup:

regards, Elise


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#12 andylynes

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Posted 05 January 2010 - 02:48 AM

Results from SUPERAntiSpyware:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/05/2010 at 01:30 AM

Application Version : 4.32.1000

Core Rules Database Version : 4442
Trace Rules Database Version: 2266

Scan type : Complete Scan
Total Scan Time : 05:38:50

Memory items scanned : 222
Memory threats detected : 0
Registry items scanned : 4924
Registry threats detected : 0
File items scanned : 59101
File threats detected : 32

Adware.Tracking Cookie
C:\Documents and Settings\Andrew\Cookies\andrew@ad.yieldmanager[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@revsci[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@advertising[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@content.yieldmanager[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@media6degrees[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@casalemedia[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@tradedoubler[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@collective-media[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@server.iad.liveperson[3].txt
C:\Documents and Settings\Andrew\Cookies\andrew@videoegg.adbureau[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@content.yieldmanager[3].txt
C:\Documents and Settings\Andrew\Cookies\andrew@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@imrworldwide[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@geeksaresexy[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@centralmediaserver[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@bs.serving-sys[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@apmebf[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@s2.shinystat[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@kontera[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@www.geeksaresexy[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@iacas.adbureau[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@zedo[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@atdmt[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@adtech[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@tribalfusion[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@serving-sys[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@specificclick[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@realmedia[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@doubleclick[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@server.iad.liveperson[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@mediaplex[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@msnservices.112.2o7[1].txt

#13 Elise

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Posted 05 January 2010 - 02:54 AM

Strange, nothing showing up there. Lets do some digging :thumbsup:

DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


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#14 andylynes

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Posted 05 January 2010 - 06:06 AM

Express scan completed (two Trojan.Download.40428 deleted from StopZilla set up files!), complete scan now under way and will post results sometime this afternoon.

#15 Elise

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Posted 05 January 2010 - 06:45 AM

Okay, I'll wait for that :thumbsup:

regards, Elise


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