Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Problem With New Video Card, Please Help!


  • Please log in to reply
8 replies to this topic

#1 Monath

Monath

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:50 PM

Posted 31 December 2009 - 05:00 AM

Hello, I recently purchased a new video card as well as a new power supply for my computer. I installed them both and they work great with one exception. Whenever I try to play any game, such as World of Warcraft or DDO, after several minutes of gameplay one of two things happen. Either 1) the screen will go black and I can still hear audio, or 2) the screen will turn into numerous vertical gray lines while still producing audio. The computer worked perfectly before I added the video card and psu.

I have updated all of my drivers and I have tried uninstalling and reinstalling the video card in safe mode.

Here is my equipment:

Video card: http://www.newegg.com/Product/Product.aspx...N82E16814102859

PSU: http://www.newegg.com/Product/Product.aspx...N82E16817139005

My computer is an HP Pavilion a6700y with no modifications except for the previously listed items.

Any help would be appreciated, thanks in advance.

Edited by Monath, 31 December 2009 - 05:01 AM.


BC AdBot (Login to Remove)

 


#2 figgis41

figgis41

  • Members
  • 801 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Hull England
  • Local time:10:50 PM

Posted 31 December 2009 - 06:31 AM

hi,,, friend of mine upgraded his vid card and psu,,,, hit same probs on wow as well,,, tried everything for months,,,, even got a second card just encase,,, no joy,,, 1 day i started to strip out the pc and boot and play,,,, started with the sound card,,, took it out,,, ran on onboard sound,,, bingo ,, all worked fine,,, was the sound card causing issues for some reason,,,, dont know why,,, your post just made me think of this,, you never know eh :thumbsup:
Figgis,,,, LUFC

#3 GamerX

GamerX

  • Members
  • 111 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:50 PM

Posted 31 December 2009 - 08:37 AM

Hello, I recently purchased a new video card as well as a new power supply for my computer. I installed them both and they work great with one exception. Whenever I try to play any game, such as World of Warcraft or DDO, after several minutes of gameplay one of two things happen. Either 1) the screen will go black and I can still hear audio, or 2) the screen will turn into numerous vertical gray lines while still producing audio. The computer worked perfectly before I added the video card and psu.

I have updated all of my drivers and I have tried uninstalling and reinstalling the video card in safe mode.

Here is my equipment:

Video card: http://www.newegg.com/Product/Product.aspx...N82E16814102859

PSU: http://www.newegg.com/Product/Product.aspx...N82E16817139005

My computer is an HP Pavilion a6700y with no modifications except for the previously listed items.

Any help would be appreciated, thanks in advance.


If you bought two different cards for one motherboard, always run test of one before install the other!! If you can strip out the Audio card and see what happens. It sounds like there is a conflict between on of the two!!!

Fate: protects fools, little children, and ships named Enterprise. -Commander Riker ST:NG , “Contagion”

My forum Tech-linkforum
My blog Tech-linkblog


#4 Monath

Monath
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:50 PM

Posted 31 December 2009 - 09:34 AM

I just have one video card. I was using integrated graphics before hand, and my sound is integrated as well.

#5 GamerX

GamerX

  • Members
  • 111 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:50 PM

Posted 31 December 2009 - 09:44 AM

I just have one video card. I was using integrated graphics before hand, and my sound is integrated as well.



go into your bios and disable the internal sound card and video card!! That might be causing the problem!! if you can't disable them, make your new audio and video the default video!!!

Fate: protects fools, little children, and ships named Enterprise. -Commander Riker ST:NG , “Contagion”

My forum Tech-linkforum
My blog Tech-linkblog


#6 Monath

Monath
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:50 PM

Posted 03 January 2010 - 08:30 AM

My BIOS doesn't have an option to disable onboard graphics, not sure about sound though. I will check.

I checked the BIOS and tried turning the sound off. It didn't work.
I found an option in the BIOS that is: "Primary Video Adapter" its set to "PCI" by default, but has PCI, PCI-E, and Onboard to choose from when I try to change it. I've also tried toggling that to PCI-E for the video card with no luck.

Edited by Monath, 03 January 2010 - 09:03 AM.


#7 hamluis

hamluis

    Moderator


  • Moderator
  • 55,251 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:50 PM

Posted 03 January 2010 - 01:23 PM

Set the BIOS video setting to PCI-e...save the changed BIOS settings by hitting F10 and responding (then hit Enter).

A PCI video card fits in a PCI slot.

Your onboard is self-explanatory.

You have a PCI-e video card which you have installed.

Louis

#8 dpunisher

dpunisher

  • BC Advisor
  • 2,234 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South TX
  • Local time:04:50 PM

Posted 03 January 2010 - 02:06 PM

Simple stuff first.

Is the fan on your card running? What are your GPU temps?

I am a retired Ford tech. Next to Fords, any computer is a piece of cake. (The cake, its not a lie)

3770K @4.5, Corsair H100, GTX780, 16gig Samsung, Obsidian 700 (yes there is a 700)


#9 ReviverSoft

ReviverSoft

    Happy to help!


  • Members
  • 1,552 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Somewhere on this planet...
  • Local time:02:50 PM

Posted 04 January 2010 - 06:29 PM

In addition to dpunisher's questions...

Are you by any chance running Windows 7?
Most users have reported Win 7 64bit driver conflicts with their HD 5750 cards, experiencing the same problem.

If that's the case, you'll have to wait for stable drivers or revert to Windows Vista.

Edited by ReviverSoft, 04 January 2010 - 06:30 PM.

ReviverSoft - Happy to help!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users