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Personal Protector and Personal Guard


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4 replies to this topic

#1 spikeyxjai

spikeyxjai

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Posted 30 December 2009 - 10:52 PM

Hi,
I just received this spyware today from watching anime -_- and i have been reading the ways to remove this but nothing works everything i try the personal Guard blocks it. What should i do someone please help me!

Thanks

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#2 Maurice Naggar

Maurice Naggar

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Posted 30 December 2009 - 11:07 PM

Hello,

Don't do any websurfing or any online games, for the duration, until the rogues are removed.
You likely need guided help.
See this topic and follow all directions http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

After having done all preliminaries, you will be creating a new topic in the HijackThis-Malware removal forum, and putting the reports there.

Cheers.
~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

#3 spikeyxjai

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Posted 30 December 2009 - 11:24 PM

hi,
I just got these spywares today and need help to remove these spywares my desktop is blue and none of my desktop shortcuts are there so it is blank and any apps or exe. i try to use will be blocked so does anyone know how to help me remove and save my desktop.

Thanks

#4 Orange Blossom

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Posted 30 December 2009 - 11:56 PM

Hello spikeyxjai,

I have merged your latest topic to your previously existing one which I am moving to the Am I Infected forum.

To restate part of what Maurice Naggar said:

You need to follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you cannot produce the DDS logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 Maurice Naggar

Maurice Naggar

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Posted 02 January 2010 - 10:00 AM

@ spikeyxjai
What is the situation now?
Tell us your version of Windows, and whether when you press the Windows-key on keyboard you get the Windows Start menu?
~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)




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