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got 'Malware Defense' problem - help please ;-)


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#1 beepdip

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Posted 30 December 2009 - 09:26 PM

got 'Malware Defense' problem - help please ;-)

I followed / performed the following procedures:

http://www.bleepingcomputer.com/virus-remo...malware-defense

Malwarebytes 'apparently' functioned, as it picked up and supposedly removed 7
badguys, one or two with the direct words 'Malware Defense' in their names;

but when I go to install AVG anti-virus, after going thru its pre-install
procedures, it states that it has a compatibility problem with the following
software it found on my computer: Malware Defense

---



also, when I tried to install SuperAntiSpyware, i got message that the
administrator has applied settings to block such (same thing when I tried in
safemode while in/as administrator [which quite frankly I have never visted, and
never remember even seeing the Administrator option provided while accessing
safemode] ... which makes me ponder: could somethingk else besides me create
That administrator, ... or ?

but, what about that Malware Defense, and AVG finding/referencing it, while a
second, third running of Malwarebytes shows No More Signs Of It?

Thank you

;-)

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#2 rigel

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Posted 30 December 2009 - 10:43 PM

Can you post the Malwarenytes log that had the infected files listed?

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page. Also, once booted into safe mode, please disconnect from the internet while running Dr. Web.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 beepdip

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Posted 31 December 2009 - 07:45 PM

hello rigel,
Happy New Year! and thanks for helping! ;-)

---

DrWeb-cureit found No badguys/viruses,etc!
But AVG anti-virus supposedly DID when I tried to install it
(As before, AVG names 'Malware Defense' as program it found and warned is an incompatibility problem)


---
I'm going to post two/2 Malwarebytes logs,

12/30/2009 1:21:52 AM
12/30/2009 2:46:32 AM

(btw, is there any different results between running diagnostic & remedic software in Admin &/or User?)
(when I go into safe mode, comp demands I make a choice between the two)

btw, can an outsider/alien, someone besides myself, create 'Administrator', nefariously, without my consent? Is such possible?)

Thanks!

===


Malwarebytes' Anti-Malware 1.42
Database version: 3454
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/30/2009 1:21:52 AM
mbam-log-2009-12-30 (01-21-52).txt

Scan type: Full Scan (C:\|)
Objects scanned: 233281
Time elapsed: 33 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\H8SRTltquucvhef.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Malware Defense (Rogue.MalwareDefense) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\richtx64.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\H8SRTltquucvhef.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\RA\Local Settings\Temp\richtx64.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\krl32mainweq.dll (Trojan.DNSChanger) -> Quarantined and deleted successfully.


========================


Malwarebytes' Anti-Malware 1.42
Database version: 3454
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/30/2009 2:46:32 AM
mbam-log-2009-12-30 (02-46-32).txt

Scan type: Full Scan (C:\|)
Objects scanned: 231373
Time elapsed: 42 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\h8srtd.sys (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\RA\Local Settings\Temp\H8SRT84b.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E7CB3BE0-EA2F-4362-9DFC-8F5926E28666}\RP242\A0031238.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTpdpuxnkalp.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\H8SRThopjuwwoxy.sys (Malware.Packer) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTjlgqqvkdrp.dat (Rootkit.TDSS) -> Quarantined and deleted successfully.


Happy New Years!

drive safe

#4 rigel

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Posted 01 January 2010 - 04:31 PM

btw, can an outsider/alien, someone besides myself, create 'Administrator', nefariously, without my consent? Is such possible?)

Yes, this is possible. It depends on the infection and the level you computer has been compromised.

I have some good and bad news. You have a rootkit on your computer. The good news is, that this rootkit should be easily removed in our HJT forum. They have the tools there to eradicate this bug.

Please follow this guide from step (6). Post a DDS log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

Happy New Year to you! I wish you the very best...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 beepdip

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Posted 01 January 2010 - 06:20 PM

Ok, thank you, rigel!
I just read those procedures, and will perform them accountably ;-)

---

btw, I am curious regarding:

what if I were to purchase another HD,
remove infected HD/OS,
install new OS on New HD,
and then Put Old Infected HD as slave,
and harvest my data, movies, etc from such,
and then Wipe Clean via partitioning, etc ...

would that work while neutralizing problem/infection?
would that be a safe approach?

----

also, btw ... take the above scenario, all before 'harvesting' my data, movies, etc ...
so, I place problem/infected drive as slave ...
and scan it with software installed on new clean HD/OS,
does that method provide any advantages?

thanks

#6 rigel

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Posted 02 January 2010 - 02:07 PM

That would work... but...

Some would say you should never move infected files from one source to another. It may infected the clean new OS. I do not think you will loose files with this infection, but can't 100% promise that. If it were my data, and it was important, I would try the HJT team. You may still wish to back up documents etc.to a flash drive just in case.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 beepdip

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Posted 03 January 2010 - 01:01 AM

rigel,

I hear you, and have already posted to the HJT team as you instructed.

I have been reading about rootkits, and it seems without os, such infected, running, it is inactive?

nevertheless, I hope the HJT can catch & remove the little bugger ;-)

---

btw, whenever I do redo/reinstall OS, do you have any recommendations I should implement, please?

(also, what about Limited User Account application?)
http://www.prevx.com/blog/83/Is-Limited-Us...Not-really.html

Thanks

#8 Orange Blossom

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Posted 06 January 2010 - 01:23 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/283706/rootkit-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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