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Random ads and windows pop up when I click on Google links


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13 replies to this topic

#1 TT20

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Posted 30 December 2009 - 04:45 PM

Hi there,

I keep getting random ads that pop up when I try clicking on Google links. Also sometimes when I am browsing the web or I open a new web page a separate window will pop up with 9 tabs in Firefox displaying system files and what not.

Can anybody help me get rid of whatever it is that's causing this problem?


Thanks!

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#2 garmanma

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Posted 30 December 2009 - 08:26 PM

Welcome to BC

:flowers:

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

====================

:thumbsup:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 TT20

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Posted 31 December 2009 - 12:44 AM

Hi garmanma,

here are the logs:

Malwarebytes:

Malwarebytes' Anti-Malware 1.43
Database version: 3460
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18865

30/12/2009 7:21:32 PM
mbam-log-2009-12-30 (19-21-32).txt

Scan type: Quick Scan
Objects scanned: 114861
Time elapsed: 7 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


SUPERAntiSpyware:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/30/2009 at 09:21 PM

Application Version : 4.32.1000

Core Rules Database Version : 4430
Trace Rules Database Version: 2256

Scan type : Complete Scan
Total Scan Time : 01:47:04

Memory items scanned : 290
Memory threats detected : 0
Registry items scanned : 9806
Registry threats detected : 1
File items scanned : 210498
File threats detected : 2

Adware.Tracking Cookie
C:\Users\Tasha\AppData\Roaming\Microsoft\Windows\Cookies\tasha@atdmt[2].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@overture[1].txt

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-2736729003-950857954-3015792424-1001\SOFTWARE\FunWebProducts

#4 garmanma

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Posted 31 December 2009 - 09:26 PM

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 TT20

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Posted 01 January 2010 - 02:04 PM

I cant seem to get RootRepeal to work. It begins to run then about 30 mins or so a box will pop up that I guess is an error box but it's blank, actually transparent. No text in it and I can see the screen behind it in it, if that makes any sense. Then once I close that box RootRepeal stops responding and it shuts down. I also tried running it as administrator with no luck.

Any suggestions?

Thanks

Edited by TT20, 01 January 2010 - 04:42 PM.


#6 garmanma

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Posted 01 January 2010 - 07:00 PM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 TT20

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Posted 01 January 2010 - 08:13 PM

GMER also does not work on my computer. It begins to run then I get an blue screen error message and then it restarts my computer. In safe mode it just stops responding and GMER closes.

:thumbsup: :flowers:

And another thing I have started to notice. On start up Windows advisor stopped working and gets shut down as well as my windows media center and that never use to happened before.

Edited by TT20, 02 January 2010 - 01:23 PM.


#8 garmanma

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Posted 02 January 2010 - 06:46 PM

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 TT20

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Posted 03 January 2010 - 08:11 PM

Sorry I took so long but I ran the scan last night and when I went to save the report it crashed and gave me the blue screen again. So I ran it again this morning. It took 8 hours to run but I finally got a scan to complete!

Here is the report

Process in memory: C:\Windows\system32\svchost.exe:664;;BackDoor.Tdss.565;Eradicated.;
iaStor.sys;C:\Windows\system32\drivers;BackDoor.Tdss.1365;Cured.;
iastor.sys;c:\windows\system32\drivers;BackDoor.Tdss.1365;Cured.;
iastor.sys;c:\windows\system32\drivers;BackDoor.Tdss.1365;Cured.;
00D3A950.exe\data001;C:\Documents and Settings\Tasha\DoctorWeb\Quarantine\00D3A950.exe;Trojan.MulDrop.32897;;
00D3A950.exe;C:\Documents and Settings\Tasha\DoctorWeb\Quarantine;Container contains infected objects;Moved.;
{264CA7C7-98B9-4959-A9E7-4C5BCECC7D7F0.qbd\data001;C:\Documents and Settings\Tasha\DoctorWeb\Quarantine\{264CA7C7-98B9-4959-A9E7-4C5BCECC7D7F0.qbd;Trojan.Packed.706;;
{264CA7C7-98B9-4959-A9E7-4C5BCECC7D7F0.qbd;C:\Documents and Settings\Tasha\DoctorWeb\Quarantine;Container contains infected objects;Moved.;
{669F78F3-A987-4357-970E-90A3C02BEC8F0.qbd\data001;C:\Documents and Settings\Tasha\DoctorWeb\Quarantine\{669F78F3-A987-4357-970E-90A3C02BEC8F0.qbd;Trojan.Packed.706;;
{669F78F3-A987-4357-970E-90A3C02BEC8F0.qbd;C:\Documents and Settings\Tasha\DoctorWeb\Quarantine;Container contains infected objects;Moved.;
{78C8AC97-CD89-4CDC-856E-DFF04F36F97C0.qbd\data001;C:\Documents and Settings\Tasha\DoctorWeb\Quarantine\{78C8AC97-CD89-4CDC-856E-DFF04F36F97C0.qbd;Trojan.Packed.706;;
{78C8AC97-CD89-4CDC-856E-DFF04F36F97C0.qbd;C:\Documents and Settings\Tasha\DoctorWeb\Quarantine;Container contains infected objects;Moved.;
iaStor.sys;C:\Windows\System32\drivers;BackDoor.Tdss.1365;Cured.;

#10 garmanma

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Posted 04 January 2010 - 06:46 PM

Are you still having problems?
Dr Web claims to have caught BackDoor.Tdss. If that is the case, you should be able to run the GMER scan now, I'm pretty sure
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#11 TT20

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Posted 04 January 2010 - 07:44 PM

Yes I am still having the problem. Google links are still being redirected, I haven't seen the web browser with 9 tabs open up in a couple days but I still get a pop up when I'm browsing certain sites. I just realized that it is always the same pop up the url is:

www.massivecasinojackpots.com/slot-chans-target.htm


But I will try running GMER again and post the report

#12 TT20

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Posted 05 January 2010 - 01:50 AM

I tried to run GMER and once again my computer restarted on its own. I tried to run it a second time and the program stopped working...

#13 garmanma

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Posted 05 January 2010 - 05:44 PM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#14 TT20

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Posted 05 January 2010 - 08:19 PM

Ok, thank you for your help.




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