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Trojans are infested on my computer! HELP!!


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2 replies to this topic

#1 somebody HELP ME!

somebody HELP ME!

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  • Local time:03:58 PM

Posted 30 December 2009 - 03:11 PM

DDS:


DDS (Ver_09-12-01.01) - NTFSx86
Run by Brian at 15:01:37.17 on Wed 12/30/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.38 [GMT -5:00]

AV: The Shield Deluxe Antivirus *On-access scanning enabled* (Updated) {6C4BB89C-B0ED-4F41-A29C-4373888923BB}
AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: BitDefender Firewall *disabled* {4055920F-2E99-48A8-A270-4243D2B8F242}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe
svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Brian\Desktop\virus removal\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uStart Page = hxxp://www.yahoo.com/
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearchAssistant =
mWinlogon: Shell=Explorer.exe rundll32.exe bwsb.gio gltbr
mWinlogon: Userinit=c:\windows\system32\winlogon86.exe
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\17.0.0.136\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\17.0.0.136\IPSBHO.DLL
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - No File
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\17.0.0.136\coIEPlg.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [verelomog] Rundll32.exe "c:\windows\system32\wawunego.dll",a
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRun: [asg984jgkfmgasi8ug98jgkfgfb] c:\windows\temp\spoolsv.exe
uPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
uPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
uPolicies-system: DisableTaskMgr = 1 (0x1)
mPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
dPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
dPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
dPolicies-explorer: NoFolderOptions = 1 (0x1)
dPolicies-system: DisableTaskMgr = 1 (0x1)
dPolicies-system: DisableRegistryTools = 1 (0x1)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - c:\program files\bodog poker\BPGame.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: aol.com\free
Trusted Zone: com.tw\asia.msi
Trusted Zone: com.tw\global.msi
Trusted Zone: com.tw\www.msi
DPF: {00000055-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/fhg.CAB
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {5AB1EF72-6CC6-4090-9030-8E0ACF7E6D3E} - hxxp://nba.tom.com/video/xppie.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1261692873937
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8167C273-DF59-4416-B647-C8BB2C7EE83E} - hxxp://liveupdate.msi.com.tw/autobios/LOnline/install.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} - hxxp://zone.msn.com/bingame/zpagames/zpa_txhe.cab79352.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} - hxxp://www.vexcast.com/download/vexcast.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {5147B808-9313-4290-8A8D-405F8CA853E5} = 193.104.110.38,4.2.2.1,192.168.1.1 192.168.1.1
TCP: {5FD86770-C39D-408C-84FC-33B81C7997AF} = 71.242.0.12 71.250.0.12
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\windows\system32\wawunego.dll,
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SSODL: pomuhuzas - {f656f40f-5f26-49fc-b6d4-9d76e0c55617} - c:\windows\system32\wawunego.dll
STS: jugezatag: {f656f40f-5f26-49fc-b6d4-9d76e0c55617} - c:\windows\system32\wawunego.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll
LSA: Notification Packages = scecli wigrag.dll

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1100000.088\SymDS.sys [2009-12-30 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1100000.088\SymEFA.sys [2009-12-30 169008]
R1 Asapi;Asapi;c:\windows\system32\drivers\asapi.sys [2008-12-15 11264]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\bashdefs\20090829.001\BHDrvx86.sys [2009-12-30 506928]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1100000.088\ccHPx86.sys [2009-12-30 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1100000.088\Ironx86.sys [2009-12-30 114736]
R2 Iprip;Network Security;c:\windows\system32\svchost.exe -k netsvcs [2004-8-12 14336]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\17.0.0.136\ccSvcHst.exe [2009-12-30 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-12-30 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\ipsdefs\20090828.002\IDSxpx86.sys [2009-12-30 329080]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\virusdefs\20091230.005\NAVENG.SYS [2009-12-30 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\virusdefs\20091230.005\NAVEX15.SYS [2009-12-30 1323568]
S0 bjnwsaw;bjnwsaw;c:\windows\system32\drivers\bjnwsaw.sys [2009-12-28 0]
S3 ndisdrv;ndisdrv;c:\windows\system32\ndisdrv.sys [2004-8-12 2304]
S3 USB-100;Realtek RTL8150 USB 10/100 Fast Ethernet Adapter;c:\windows\system32\drivers\RTL8150.SYS [2008-12-9 26505]
S3 winsts;winsts;c:\windows\system32\winsts.sys [2004-8-12 2304]
S4 fastnetsrv;fastnetsrv Service;c:\windows\system32\FastNetSrv.exe [2001-8-18 40448]
S4 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]

=============== Created Last 30 ================

2009-12-30 19:15:44 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-30 18:55:46 100 ----a-w- c:\windows\system32\flags.ini
2009-12-30 18:55:11 419 ----a-w- c:\windows\system32\uses32.dat
2009-12-30 17:33:48 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2009-12-30 17:33:48 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2009-12-30 17:33:48 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2009-12-30 17:33:47 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2009-12-30 17:33:47 0 d-----w- c:\program files\Symantec
2009-12-30 17:31:11 0 d-----w- c:\windows\system32\drivers\NIS
2009-12-30 17:31:04 0 d-----w- c:\program files\Norton Internet Security
2009-12-30 17:30:45 0 d-----w- c:\program files\NortonInstaller
2009-12-30 17:01:29 2713 --sh--w- c:\windows\system32\fuhubuga.exe
2009-12-29 23:17:33 0 d-----w- C:\Cache
2009-12-29 23:13:45 29184 ----a-w- c:\windows\system32\bwsb.gio
2009-12-29 23:13:38 35262 ----a-w- c:\windows\SYSTEM.acl
2009-12-29 23:13:09 926720 ----a-w- c:\windows\system32\AVR10.exe
2009-12-29 23:13:08 16896 ----a-w- c:\windows\system32\winhelper86.dll
2009-12-29 23:12:54 2854 ----a-w- c:\windows\system32\critical_warning.html
2009-12-29 23:12:47 23552 ----a-w- c:\windows\system32\winlogon86.exe
2009-12-29 23:12:42 199680 ----a-w- C:\haypsixd.exe
2009-12-29 23:12:40 52736 ----a-w- C:\uwlwfa.exe
2009-12-29 23:12:40 15000 ----a-w- c:\windows\system32\os4e97te.dll
2009-12-29 20:56:31 0 d-----w- c:\program files\ESET
2009-12-29 20:48:34 0 d-----w- c:\program files\Trend Micro
2009-12-29 17:36:49 132 ----a-w- c:\windows\system32\rezumatenoi.dat
2009-12-29 10:01:48 2713 --sh--w- c:\windows\system32\jipijora.dll
2009-12-29 10:01:28 2713 --sh--w- c:\windows\system32\petojava.dll
2009-12-29 10:01:28 2713 --sh--w- c:\windows\system32\jebikono.dll
2009-12-29 10:01:24 2713 --sh--w- c:\windows\system32\ranipone.exe
2009-12-29 10:01:24 2713 --sh--w- c:\windows\system32\lebevati.exe
2009-12-29 10:01:24 2713 --sh--w- c:\windows\system32\gibegovu.dll
2009-12-29 10:01:22 2713 --sh--w- c:\windows\system32\setevari.dll
2009-12-29 07:13:34 0 ----a-w- c:\windows\system32\ab_bl.sig
2009-12-29 07:13:34 0 ----a-w- C:\pcwords2.dat
2009-12-29 07:13:34 0 ----a-w- C:\pcwords.dat
2009-12-29 07:13:34 0 ----a-w- C:\pc_sign.slf
2009-12-29 07:13:33 4 ----a-w- c:\windows\system32\aspdict-en.dat
2009-12-29 07:13:33 16 ----a-w- c:\windows\system32\asdict.dat
2009-12-29 07:13:31 0 ----a-w- C:\pcconf.ini
2009-12-29 06:53:12 0 d-----w- c:\docume~1\brian\applic~1\The Shield Deluxe
2009-12-29 06:51:40 0 d-----w- c:\program files\The Shield Deluxe
2009-12-29 06:51:40 0 d-----w- c:\program files\common files\The Shield Deluxe
2009-12-29 06:51:40 0 d-----w- c:\docume~1\alluse~1\applic~1\The Shield Deluxe
2009-12-29 01:39:58 0 ----a-w- c:\windows\Ggixazuwi.bin
2009-12-29 01:39:56 120 ----a-w- c:\windows\Bnehezelagarobi.dat
2009-12-28 21:37:53 0 d-----w- c:\docume~1\alluse~1\applic~1\Avira
2009-12-28 20:53:56 0 ----a-w- c:\windows\system32\drivers\bjnwsaw.sys
2009-12-28 20:53:50 32768 ----a-w- c:\windows\system32\msdmgvzq.dll
2009-12-28 20:53:34 52736 ----a-w- C:\srwq.exe
2009-12-28 20:53:34 40960 ----a-w- C:\oqnqso.exe
2009-12-28 20:53:33 23552 ----a-w- C:\waxfhosk.exe
2009-12-28 20:00:49 0 d-----w- c:\program files\Spyware Doctor
2009-12-28 17:39:43 56816 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-12-28 16:49:06 0 d-----w- c:\docume~1\brian\applic~1\AVG8
2009-12-28 08:08:31 0 d-----w- C:\2759b2a6433282b680b1b78968ea1a6e
2009-12-28 04:40:29 1089593 -c----w- c:\windows\system32\dllcache\ntprint.cat
2009-12-27 13:14:44 0 d-----w- c:\windows\system32\XPSViewer
2009-12-27 13:13:26 89088 -c----w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-12-27 13:13:26 117760 ------w- c:\windows\system32\prntvpt.dll
2009-12-27 13:13:25 597504 -c----w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-12-27 13:13:25 575488 -c----w- c:\windows\system32\dllcache\xpsshhdr.dll
2009-12-27 13:13:25 575488 ------w- c:\windows\system32\xpsshhdr.dll
2009-12-27 13:13:24 1676288 -c----w- c:\windows\system32\dllcache\xpssvcs.dll
2009-12-27 13:13:24 1676288 ------w- c:\windows\system32\xpssvcs.dll
2009-12-27 13:13:24 0 d-----w- C:\155b830482c8558b412aa923e6b2
2009-12-27 10:30:07 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll
2009-12-27 08:02:00 0 d-----w- c:\program files\MSXML 4.0
2009-12-27 07:12:26 401408 -c----w- c:\windows\system32\dllcache\rpcss.dll
2009-12-27 07:12:26 284160 -c----w- c:\windows\system32\dllcache\pdh.dll
2009-12-27 07:12:25 473600 -c----w- c:\windows\system32\dllcache\fastprox.dll
2009-12-27 07:12:25 110592 -c----w- c:\windows\system32\dllcache\services.exe
2009-12-27 07:12:24 453120 -c----w- c:\windows\system32\dllcache\wmiprvsd.dll
2009-12-27 07:12:24 227840 -c----w- c:\windows\system32\dllcache\wmiprvse.exe
2009-12-27 07:12:22 714752 -c----w- c:\windows\system32\dllcache\ntdll.dll
2009-12-27 07:12:22 617472 -c----w- c:\windows\system32\dllcache\advapi32.dll
2009-12-27 07:11:40 246272 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2009-12-27 07:11:40 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2009-12-27 07:09:56 153088 -c----w- c:\windows\system32\dllcache\triedit.dll
2009-12-27 07:09:35 128512 -c----w- c:\windows\system32\dllcache\dhtmled.ocx
2009-12-27 07:08:39 1315328 -c----w- c:\windows\system32\dllcache\msoe.dll
2009-12-27 07:00:01 2560 ------w- c:\windows\system32\xpsp4res.dll
2009-12-27 07:00:00 1206508 -c----w- c:\windows\system32\dllcache\sysmain.sdb
2009-12-27 06:59:59 215552 -c----w- c:\windows\system32\dllcache\wordpad.exe
2009-12-23 22:25:55 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-12-23 22:24:25 0 d-----w- c:\program files\SUPERAntiSpyware
2009-12-23 22:24:24 0 d-----w- c:\docume~1\brian\applic~1\SUPERAntiSpyware.com
2009-12-23 21:39:05 0 d-----w- c:\temp\{C}
2009-12-23 20:56:40 0 d-----w- C:\temp
2009-12-23 20:56:34 1177600 ----a-w- c:\windows\system32\SYNSOEMU.DLL
2009-12-23 00:32:24 0 d-----w- c:\program files\Steinberg
2009-12-23 00:32:22 0 d-----w- c:\program files\Waves
2009-12-22 23:45:23 0 d-----w- c:\program files\Winamp Detect
2009-12-22 20:30:51 0 d-----w- c:\program files\TallStick
2009-12-22 03:30:09 77312 ----a-w- c:\windows\MBR.exe
2009-12-22 03:30:08 261632 ----a-w- c:\windows\PEV.exe
2009-12-22 03:30:08 161792 ----a-w- c:\windows\SWREG.exe
2009-12-17 17:24:32 0 d-----w- c:\docume~1\brian\applic~1\MxBoost
2009-12-17 17:24:10 0 d-----w- c:\program files\Maxthon2
2009-12-17 04:16:10 4 ----a-w- C:\WINDOWSRegDefrag.dat
2009-12-16 16:00:37 0 d-----w- C:\Cakewalk Projects
2009-12-16 16:00:36 0 d-----w- c:\docume~1\alluse~1\applic~1\Cakewalk
2009-12-16 15:53:40 0 d-----w- c:\program files\Cakewalk
2009-12-07 14:38:15 0 d--h--w- C:\VJVod_Cache

==================== Find3M ====================

2009-12-28 05:23:30 96512 ----a-w- c:\windows\system32\drivers\atapi.sys
2009-10-29 07:45:38 916480 ----a-w- c:\windows\system32\wininet.dll
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-09-29 22:01:09 53760 --sha-w- c:\windows\system32\bavobopu.dll
2009-09-28 22:00:00 39424 --sha-w- c:\windows\system32\fayabopi.dll
2009-09-30 16:59:11 39424 --sha-w- c:\windows\system32\higubuli.dll
2009-09-29 22:01:07 39424 --sha-w- c:\windows\system32\hoganova.dll
2009-09-30 16:59:28 45568 --sha-w- c:\windows\system32\kusewovi.dll
2009-09-28 22:00:01 93184 --sha-w- c:\windows\system32\lunabiyo.dll
2009-09-29 22:01:06 45568 --sha-w- c:\windows\system32\ruvoyenu.dll
2009-09-30 16:59:23 108544 --sha-w- c:\windows\system32\vubuwide.exe
2009-09-28 22:00:02 45568 --sha-w- c:\windows\system32\yofomiyo.dll

============= FINISH: 15:05:39.57 ===============

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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,771 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:At home
  • Local time:10:58 PM

Posted 09 January 2010 - 11:16 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  • Please download OTL from following mirror:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 myrti

myrti

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Posted 14 January 2010 - 08:32 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

Follow BleepingComputer on: Facebook | Twitter | Google+





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