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ShopperReports, random popups, redirects, many programs won't run

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3 replies to this topic

#1 acoustic_kitty


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Posted 29 December 2009 - 09:35 PM

Foolishly I was careless the other day when trying to watch some movies online, and in my frustration to find something to watch, I clicked somewhere I shouldn't have, clearly, and now my computer is very upset with me.

Here are my symptoms:

Can't run System Restore. Error message: "System Restore has been turned off by group policy. To turn on System Restore, contact your domain Administrator."

Can't run Task Manager, error message: "Task Manager has been disabled by your Administrator."

I cannot start in Safe Mode. When I choose safe mode my computer just turns off and restarts on its own. Sometimes on restart it wants to do a disk check.

I can't run malware bytes, it just searches forever for itself and if I choose 'browse' and find (what I think is) the right file, it just doesn't do anything, won't open. I tried changing the name of the file as someone suggested to me but it didn't seem to do any good. I tried to reinstall Malware bytes but now it just says "Unable to execute file: C:\Program Files\1\mbam.exe CreateProcess failed; code 2. The system cannot find the file specified."

When browsing I get a ton of popups. Some from the browser, some from windows. For example, windows start bar popup: "Click here to protect your computer from spyware. Your computer is infected!" Browser popups: "The Art Institute of San Francisco." "Stopzilla" "Download Registry Defender - Windows Internet Explorer" --even though it's open in firefox browser?? something in Russian possibly?

I get random browser redirects. Some google searches are redirected...I can't seem to figure this out. But some links that I clink on I get sent to junk antivirus webpages. I've been trying to duplicate

I also mysteriously have ShopperReports.com installed now in my start menu and it doesn't seem to uninstall. Sometimes it pops up on the side of my firefox browser. I have uninstalled it, restarted the computer, but it's sitll there, still popping up on the side of my browser.

Help! Any guidance/suggestions/advice would be greatly appreciated.



DDS (Ver_09-12-01.01) - NTFSx86
Run by Jen at 17:51:14.15 on Tue 12/29/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.429 [GMT -8:00]

AV: AntiMalware *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Google\Update\\GoogleCrashHandler.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Linksys\WUSB300N\WLService.exe
C:\Program Files\Linksys\WUSB300N\WUSB300N.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Josh Reisinger\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uInternet Connection Wizard,ShellNext = hxxp://url.urtbk.com/cpv.jsp?p=113120&ip=
mWinlogon: Userinit=c:\windows\system32\winlogon86.exe
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: c:\windows\system32\eyje5202jn.dll: {a5bf49a2-94f1-42bd-f434-3604812c807d} - c:\windows\system32\eyje5202jn.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\NPSWF32_FlashUtil.exe -p
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4\OpwareSE4.exe"
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [sylonz] RUNDLL32.EXE c:\windows\system32\msdmgvzq.dll,w
mRun: [winupdate86.exe] c:\windows\system32\winupdate86.exe
mRun: [mutuyisuy] Rundll32.exe "c:\windows\system32\sinehotu.dll",a
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
dRun: [ygua8e7yhuiesfha876yfauy8fe] c:\windows\temp\j7e2bkb.exe
dRun: [asg984jgkfmgasi8ug98jgkfgfb] c:\windows\temp\nvsvc32.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
uPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
uPolicies-system: DisableTaskMgr = 1 (0x1)
mPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: EnableLUA = 0 (0x0)
dPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
dPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
dPolicies-explorer: NoFolderOptions = 1 (0x1)
dPolicies-system: DisableTaskMgr = 1 (0x1)
dPolicies-system: DisableRegistryTools = 1 (0x1)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: {4F823BE9-376B-4E0C-A5A7-FF694F64C9CD} =,,
AppInit_DLLs: c:\windows\system32\sinehotu.dll,sobonewu.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SSODL: vakibodep - {9b9d0c4b-930a-45d5-a1d0-b3e5001777cb} - c:\windows\system32\sinehotu.dll
STS: c:\windows\system32\eyje5202jn.dll: {a5bf49a2-94f1-42bd-f434-3604812c807d} - c:\windows\system32\eyje5202jn.dll
STS: tokatiluy: {9b9d0c4b-930a-45d5-a1d0-b3e5001777cb} - c:\windows\system32\sinehotu.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
LSA: Notification Packages = scecli fihonabe.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\joshre~1\applic~1\mozilla\firefox\profiles\5i5ee1pn.default\
FF - component: c:\program files\shopperreports3\bin\\firefox\firefoxtoolbar\extensions\components\BRNstFF.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmusicn.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R2 WUSB300NSvc;WUSB300NSvc;c:\program files\linksys\wusb300n\WLService.exe [2009-1-13 53307]
S2 gupdate1c9bd75b6ccce;Google Update Service (gupdate1c9bd75b6ccce);c:\program files\google\update\GoogleUpdate.exe [2009-4-14 133104]

=============== Created Last 30 ================

2009-12-30 01:34:02 61440 ----a-w- c:\windows\system32\drivers\aczdsir.sys
2009-12-30 01:30:58 0 d-----w- c:\docume~1\joshre~1\applic~1\Malwarebytes
2009-12-30 01:30:49 0 d-----w- c:\program files\Mally
2009-12-30 01:30:14 707072 ----a-w- c:\windows\system32\drivers\xnizkxc.sys
2009-12-30 01:29:45 419 ----a-w- c:\windows\system32\uses32.dat
2009-12-30 01:29:45 100 ----a-w- c:\windows\system32\flags.ini
2009-12-30 01:29:30 15000 ----a-w- c:\windows\system32\wylwe5b3m7.dll
2009-12-30 01:23:35 0 d-----w- c:\docume~1\joshre~1\applic~1\ShopperReports3
2009-12-30 01:21:51 0 d-----w- c:\docume~1\joshre~1\applic~1\Windows Search
2009-12-28 20:48:15 707072 ----a-w- c:\windows\system32\drivers\ibizhfod.sys
2009-12-28 20:47:20 0 ----a-w- c:\windows\system32\AVR10.exe
2009-12-28 20:47:19 0 ----a-w- c:\windows\system32\winhelper86.dll
2009-12-28 20:47:15 2854 ----a-w- c:\windows\system32\critical_warning.html
2009-12-28 20:47:11 23552 ----a-w- c:\windows\system32\winupdate86.exe
2009-12-28 20:47:11 23552 ----a-w- c:\windows\system32\winlogon86.exe
2009-12-28 20:47:06 153088 ----a-w- C:\uwlwfa.exe
2009-12-28 20:47:03 40960 ----a-w- C:\oqnqso.exe
2009-12-28 20:47:03 24576 ----a-w- C:\waxfhosk.exe
2009-12-28 20:47:02 32768 ----a-w- c:\windows\system32\msdmgvzq.dll
2009-12-28 20:47:01 52736 ----a-w- C:\srwq.exe
2009-12-28 20:46:59 15000 ----a-w- c:\windows\system32\eyje5202jn.dll
2009-12-28 05:54:10 0 d-----w- c:\program files\ShopperReports3
2009-12-22 19:33:49 0 d-----w- c:\windows\system32\wbem\Repository
2009-12-22 19:33:35 0 d-----w- c:\program files\Linksys
2009-12-22 19:33:19 0 d-----w- c:\program files\Bonjour
2009-12-22 19:33:19 0 d-----w- c:\program files\ABC
2009-12-22 19:32:58 0 d-----w- c:\program files\common files\Kodak
2009-12-19 09:40:59 0 d-----w- c:\program files\Linksys(2)
2009-12-01 02:58:48 0 d-----w- c:\program files\MSECache

==================== Find3M ====================

2009-10-29 07:46:59 832512 ----a-w- c:\windows\system32\wininet.dll
2009-10-29 07:46:52 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-10-29 07:46:50 17408 ----a-w- c:\windows\system32\corpol.dll
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-09-28 20:47:04 52736 --sha-w- c:\windows\system32\fihonabe.dll
2009-09-29 20:34:21 39424 --sha-w- c:\windows\system32\loyayono.dll
2009-09-28 20:47:04 52736 --sha-w- c:\windows\system32\maremapa.dll
2009-09-29 20:34:21 93696 --sha-w- c:\windows\system32\sinehotu.dll
2009-09-28 20:47:04 52736 --sha-w- c:\windows\system32\sobonewu.dll
2009-09-29 20:34:23 45568 --sha-w- c:\windows\system32\wejiwulo.dll

============= FINISH: 17:53:32.09 ===============

Attached Files

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#2 acoustic_kitty

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Posted 30 December 2009 - 12:07 PM

I can't figure out how to edit my post to add new info...but I wanted to add a few more things in hopes that it would help someone determine what is wrong with my computer.

For one, on startup now every time it shows me this message: ""Worm.Win.32 Netsky detected on your machine. This virus is distributed via the internet through email and active-x objects. This worm has it's own SMTP engine which means it gathers e-mails from your local computer and re-distributes itself. In worse cases this worm can allow attackers to access your computer."

Also, my background image now says, "Your System is Infected!" in big red letters.

As of this morning a new antivirus program seems to have downloaded itself onto my desktop. It is called "AntiVirus Plus"

And everytime I open mozilla or IE it crashes. Until I have decent advice I'm leaving the computer powered off since I cannot open in safe mode.

#3 Orange Blossom

Orange Blossom

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Posted 08 January 2010 - 11:18 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator

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Posted 16 January 2010 - 08:49 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

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