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Search Engine Redirecting with random surveys popping up


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18 replies to this topic

#1 wizejoker

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Posted 29 December 2009 - 09:18 PM

Hello,

I've been searching these forums for the past week to see if I could find a solution to my problems. Over the past month, my search engines have been acting up. After making a search, results are pulled up and the first one I click normally works fine. But any other links in the results send me to one page, then directly to another search engine or unrelated page. I mostly use Yahoo but it happens on all the search engines I've used. I tried to use System Restore the other day to take me back a few weeks but it wound up failing anytime I've tried to do it.

Another problem I've had recently is that while browsing the internet, a survey link will pop-up for whatever website I'm looking at. It's happened with Whole Foods and Yahoo. I doubt its just a coincidence since they both take me to a page that offer gifts.

If there's any help I can get, I would really appreciate it. I know that I'm a first time poster asking for a lot but I would appreciate anything I can get. Thanks

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#2 Computer Pro

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Posted 29 December 2009 - 09:43 PM

Hello and welcome to Bleeping Computer. My name is Computer Pro and I will be helping you with your issues.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. Then bullet the immediate notification bubble. Finally, press submit.


Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 wizejoker

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Posted 28 March 2010 - 02:08 AM

Malwarebytes' Anti-Malware 1.42
Database version: 3453
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

3/26/2010 6:25:00 PM
mbam-log-2010-03-26 (18-25-00).txt

Scan type: Full Scan (C:\|)
Objects scanned: 202507
Time elapsed: 1 hour(s), 8 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Sorry for making this come a few months later. This problem has become really obnoxious as of late.

#4 Superpiggy95

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Posted 28 March 2010 - 07:47 AM

Hi,
I have the same problem as you, as I run the Malwarebytes and nothing malicous comes up and still my google and yahoo on booth IE and Mozilla are not working properly

#5 Computer Pro

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Posted 28 March 2010 - 10:21 AM

Wizejoker, please update your Malwarebytes version by going to the update tab, and then rerun the scan.

Superpiggy95, please start your own topic to avoid confusion.
Computer Pro

#6 wizejoker

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Posted 28 March 2010 - 02:07 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

3/28/2010 2:07:15 PM
mbam-log-2010-03-28 (14-07-14).txt

Scan type: Full Scan (C:\|)
Objects scanned: 203945
Time elapsed: 1 hour(s), 1 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\SDFix\dummy.sys (Malware.Trace) -> No action taken.
C:\SDFix\apps\dummy.sys (Malware.Trace) -> No action taken.
C:\System Volume Information\_restore{85D8F67A-9556-4D4D-A80C-B684FCCBE8C6}\RP648\A0291156.sys (Malware.Trace) -> No action taken.
C:\System Volume Information\_restore{85D8F67A-9556-4D4D-A80C-B684FCCBE8C6}\RP678\A0318600.sys (Malware.Trace) -> No action taken.
C:\System Volume Information\_restore{85D8F67A-9556-4D4D-A80C-B684FCCBE8C6}\RP679\A0318818.sys (Malware.Trace) -> No action taken.
C:\ComboFix\Combo-Fix.sys (Malware.Trace) -> No action taken.

#7 boopme

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Posted 28 March 2010 - 03:57 PM

Hello it looks like you are downloading tools from a fraudulent site and thety are infecting your computer..

MBAM did not update,
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 wizejoker

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Posted 28 March 2010 - 04:21 PM

When I try to update MalwareBytes by that method, I continue to get an error when I click update. It says 'Error Code: 732'.

#9 wizejoker

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Posted 28 March 2010 - 04:25 PM

I'm also getting an error when I try to update Super AntiSpyware, saying there was an error when trying to receive definitions.

#10 boopme

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Posted 28 March 2010 - 04:39 PM

MBAM 732 error

This routine will confirm that Internet Explorer is set to the Online mode.
Click on START - RUN and Copy/Paste the following into the run line (On Vista you can use the Search line) and click OK

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

OR
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts,

Run FixExe.reg

FixExe.reg
....click Run when the box opens

Run RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.

Now Install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


If this still fails... Run SAS not updated then try to update mabm.

Edited by boopme, 28 March 2010 - 04:40 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 wizejoker

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Posted 28 March 2010 - 04:55 PM

The first method you asked me to do didn't run through properly. It just happened again. So I went on to the second method by unistalling MalwareBytes. Then I tried to download Mbam Clean, but the site won't load on either my internet explorer or firefox.

#12 boopme

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Posted 28 March 2010 - 05:07 PM

OK, try running SAS ,,, skip the update. Let's see if we can get some malware off.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 wizejoker

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Posted 28 March 2010 - 06:28 PM

I tried to start my computer up in safe mode and it won't even do that. It just begins to start up in safe mode, then turns off, then restarts again asking if I would like to start up normally or in safe mode. I'm running SAS in normal mode right now.

#14 boopme

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Posted 28 March 2010 - 07:56 PM

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection.

Please download SUPERAntiSpyware Free
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.
or if it's already installed

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 wizejoker

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Posted 28 March 2010 - 08:48 PM

I'm sorry but that's not working either. It just reverts back to the main boot page saying that safe could could not start.




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