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Son's PC - Sometype of Malware -Win Xp SP2


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#1 vmi1816

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Posted 29 December 2009 - 08:40 PM

Greetings everyone,
My son's PC has a virus or some type of malware. As of this writing, when he boots to normal Win XP SP2, he can't run his Spygate firewall or Malwarebytes. Most recently, his iTunes has stopped running.

I ran JV Powertools a couple of weeks ago and we removed some specious files. At the time he was getting multiple pop us with an svc host message. As of now, he is not getting the pop ups.

As of now, the box is still infected but we are stalled as to what do next. I've downloaded combofix but have not ran it yet.

Can someone please help us?


Thanks in advance!

~vmi mom

Edited by Orange Blossom, 29 December 2009 - 09:02 PM.
Move to AII from XP. ~ OB


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#2 quietman7

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Posted 30 December 2009 - 09:33 AM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools to keep them from running properly. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe. If that did not work, rename it explorer.exe.
  • Double-click on the renamed file to start the installation.
  • If that still did not work, then try changing the file extension. <- click this link if you do not see the file extension
    If using Windows Vista, refer to these instructions.
  • Right-click on explorer.exe and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on explorer.com (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe and rename it to wuauclt.exe.
  • Double-click on wuauclt.exe to launch the program.
  • If that did not work, then change the .exe extension in the same way as noted above.
  • Double-click on wuauclt.com (or whatever extension you renamed it) to launch the program.
-- Other types of malware may delete the main mbam.exe executable file during installation or when attempting to perform a scan which results in various errors. One way to resolve this is to:
  • Download and install Malwarebytes Anti-Malware on a non-infected computer.
  • After installation, open Windows Explorer and navigate to the C:\Program Files\Malwarebytes' Anti-Malware\ folder where mbam.exe is located.
  • Copy the mbam.exe file to the Desktop and rename it to wuauclt.exe or explorer.exe.
  • Save the renamed file to a usb flash drive or CD and transfer to the infected computer.
  • Place it in the C:\Program Files\Malwarebytes' Anti-Malware folder, and then double-click on it to run.
Alternatively, you can download a randomized renamed mbam.exe version (i.e. jdRjuT7Hk.exe) from here and use that.

Note: If installation coninues to fail in normal mode, try installing and performing a Quick Scan in "safe mode". Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a safe mode scan, reboot normally, uninstall MBAM, then reinstall it and perform another Quick Scan.

I've downloaded combofix but have not ran it yet.

Please note the message text in blue at the top of this forum.

No one should be using ComboFix unless instructed to do so by a Malware Removal Expert. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.
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#3 vmi1816

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Posted 10 January 2010 - 08:02 AM

HI Quietman77
Thanks for the reply. I did what you said and I installed Malwarebytes. So, I got most of the bad stuff removed. I am using JV PowerToosl 16 to clean up the register. Also, I ran msconfig to find out what's causing the series of iexplorer.exe.to load.

So for now, I am taking it one step at a time. Can you recommend a good firewall (free)?

Thanks so much!

~vmi1816

#4 quietman7

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Posted 10 January 2010 - 08:46 AM

Please post the results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs


Free firewalls: (choose and install only one)

I am using JV PowerToosl 16 to clean up the register.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

• Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

• Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

• Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

• Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

• The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
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