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malware infection / security center disabled


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15 replies to this topic

#1 mzmm

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Posted 29 December 2009 - 06:03 PM

Hello and HELP!!


Am running an Acer Aspire laptop with Vist Home Premium / Intel Core2 CPU T5500 / 1.66GHz, 2.0 GB ram / Mobile Intel 945GM Express Chipset Family


I was googling and visiting sites trying to find information about why my Sim City 4 game keeps crashing. Suddenly...

java icon in system tray popped up with a message that it stopped working

- my spybot search and destroy program alerted me to settdebugx.exe trying to run. I denied it

window security alert appeared in tray saying security center is turned off; found I can't turn it back on. Attempting to start windows defender from left hand column causes blue screen [flashes too fast to read] and computer reboot.

- Spybot can no longer run

- AVG [8.5 free] says it has no active components; but quarantined in virus vault is: Infection: Trojan horse Generic 16.BVN in C:\users\topaze\AppData\Local\Temp\Installer.exe

Occasional pop up saying google installer has stopped working and was closed

occasional pop up informing me of a potential internet redirect I've been denying it.

occasionally hearing audio ads, even when no internet browser is open.

There is no longer a restore point for my C drive [other drives created their normal restore points] Also can't create restore points for C drive. Trying to use system restore results in the message no restore points have been created on your computer's system disk. Open system protection.

Downloaded Malwarebytes Anti-malware. Had to rename the exe file to .com file to run it.

Malwarebytes created the following log:

Malwarebytes' Anti-Malware 1.42
Database version: 3442
Windows 6.0.6000
Internet Explorer 7.0.6000.16945

12/27/2009 11:57:42 PM
mbam-log-2009-12-27 (23-57-42).txt

Scan type: Full Scan (C:\|)
Objects scanned: 376244
Time elapsed: 1 hour(s), 30 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 6
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\System32\H8SRTttotpmmqeq.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\rotator.gizmo2 (Adware.AdRotator) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\rotator.gizmo2.1 (Adware.AdRotator) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT (Rootkit.TDSS) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\HID_Layer (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\ProgramData\10028664 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\System Security (Rogue.SystemSecurity) -> Quarantined and deleted successfully.

Files Infected:
\\?\globalroot\systemroot\System32\H8SRTttotpmmqeq.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\topaze\AppData\Local\Temp\settdebugx.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Users\topaze\AppData\Local\Temp\wscsvc32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\ProgramData\10028664\10028664 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\System Security\System Security (Rogue.SystemSecurity) -> Quarantined and deleted successfully.
C:\Windows\System32\krl32mainweq.dll (Trojan.DNSChanger) -> Quarantined and deleted successfully.



renamed spybot.exe to spybot.com and ran scan
spybot reported that the security center had been disabled

spybot found:

Microsoft.WindowsSecurityCenter_disabled: Settings (Registry change, nothing done)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wscsvc\Start!=W=2

hopefully, someone can figure out what this means and how can I fix this!

BC AdBot (Login to Remove)

 


#2 quietman7

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Posted 30 December 2009 - 09:36 AM

Rescan again with Malwarebytes Anti-Malware (Full Scan) in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode or complete a scan, then perform your scan in normal mode.

-- Some types of malware will disable SUPERAntiSpyware and other security tools. If SAS will not install, please refer to these instructions for using the SAS Installer (SAS_FREE.EXE). If SAS is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.
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#3 mzmm

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Posted 30 December 2009 - 06:56 PM

Hi and thanks so far for the quick reply...

Rebooted after running malwarebytes program.

Security center icon showed up in tray. Still can't turn it on.

New log:

Malwarebytes' Anti-Malware 1.42
Database version: 3456
Windows 6.0.6000
Internet Explorer 7.0.6000.16945

12/30/2009 5:41:37 PM
mbam-log-2009-12-30 (17-41-37).txt

Scan type: Full Scan (C:\|)
Objects scanned: 389912
Time elapsed: 1 hour(s), 44 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\krl32mainweq.dll (Trojan.DNSChanger) -> Quarantined and deleted successfully.

##

Ran TFC ‚€œ while it was running, a notice came up:
‚“window defender command line utility stopped working and was closed‚

rebooted computer.

Window security center warning icon is still there ‚€œ still can't be started.

##

tried to install superantispyware from desktop twice ‚€œ got a blue screen and a reboot

From the all programs folder, there was no alternate start option, just a program repair shortcut icon which did nothing.

Tried downloading the trial pro version ‚€œ still got another blue screen. Both downloads allowed me to accept the EULA and started to verify files before going to blue screen.

##

Question [besides "what now?"]
Should I go ahead and delete all of the quarantined files malwarebytes has listed?

ETA:
tried to create a test restore point, got the msg:
The restore point could not be created because of the following reason:
Windows could not create a shadow copy due to internal error in other system components. For more information, view the event log (0x81000109) Please try again.

ETA: [again]
changed SAS from exe to com file extension and so far it seems to be working...am updating definitions now...

Edited by mzmm, 30 December 2009 - 07:29 PM.


#4 quietman7

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Posted 31 December 2009 - 08:11 AM

Press the Windows Key + R keys on your keyboard or go to Posted Image > Run..., and in the Open dialog box, type: services.msc
  • Click OK or press Enter.
  • Click the Extended tab at the bottom to view all the info on your services.
  • Scroll down the list and check for the Security Center service.
  • Double-click on it or right-click and choose Properties.
  • From the drop-down menu next to Startup Type, click on Automatic
  • Start the service by clicking the Start button.
  • Click Apply, then OK and close any open windows.

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#5 mzmm

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Posted 05 January 2010 - 12:44 PM

happy belated new year!

When I rebooted, I also recieved a window under "problem reports and troubleshooting" with the following:

Remove possible malware from your computer
Your computer experienced a problem that was caused by UACD.sys.

This product might be malware.

##

Couldn't find a program with this name



Here's the result of the SAS log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/31/2009 at 01:17 AM

Application Version : 4.32.1000

Core Rules Database Version : 4426
Trace Rules Database Version: 2252

Scan type : Complete Scan
Total Scan Time : 05:33:38

Memory items scanned : 366
Memory threats detected : 0
Registry items scanned : 8180
Registry threats detected : 0
File items scanned : 308002
File threats detected : 193

Adware.Tracking Cookie
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@specificclick[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@click.fastpartner[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@clickpayz10.91447.asklots[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@cbs.112.2o7[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@pointroll[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@atdmt[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@icityfind[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@edge.ru4[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@lucidmedia[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@serving-sys[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@kontera[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@homestore.122.2o7[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@collective-media[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@cms.trafficmp[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@avgtechnologies.112.2o7[3].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@chitika[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@oasn04.247realmedia[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@media.adfrontiers[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@overture[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@invitemedia[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.unityonline[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www.icityfind[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@tacoda[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@stableclick.5-nkr04.blueseek[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@cdn4.specificclick[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@content.yieldmanager[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@bridge1.admarketplace[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@clickpayz6.91447.blueseek[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@dc.tremormedia[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@cdn.jemamedia[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@wt.xxxmatch[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@revsci[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@a1.interclick[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@advertising[3].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@tracking.realtor[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@clickpayz10.91452.asklots[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.addynamix[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@interclick[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.cnn[3].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.financialcontent[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@smartmoney.112.2o7[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@redorbit[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.ourstage[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@at.atwola[3].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@media6degrees[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@media.mtvnservices[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@bs.serving-sys[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@insightexpressai[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@eyewonder[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@condenast.112.2o7[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@msnportal.112.2o7[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.pointroll[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@track.getjiggie[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@adtech[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@adcloudmedia[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www1.xxxmatch[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@specificmedia[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www.locatesearchfind[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@content.yieldmanager[4].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ad.wsod[3].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@realmedia[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@adserver.adtechus[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@stableclick.5-nkr04.asklots[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www.findstuff[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@xxxmatch[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@eas.apm.emediate[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.undertone[2].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@3.adbrite[1].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@adobe.photoshop.cs.keygen.activation.cracks.lomalka[1].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@adobe.photoshop.cs2.keygen.by.parodox.cracks.lomalka[1].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@apmebf[1].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@clicktorrent[2].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@collective-media[1].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@media.adrevolver[1].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@sales.liveperson[2].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@sales.liveperson[3].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@specificclick[1].txt
C:\Documents and Settings\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@www.googleadservices[1].txt
C:\Documents and Settings\install\AppData\Roaming\Microsoft\Windows\Cookies\Low\install@ads.pointroll[1].txt
C:\Documents and Settings\install\AppData\Roaming\Microsoft\Windows\Cookies\Low\install@specificclick[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@a1.interclick[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ad.wsod[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ad.wsod[3].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@adcloudmedia[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.addynamix[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.cnn[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.cnn[3].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.financialcontent[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.ourstage[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.pointroll[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.pointroll[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.undertone[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.unityonline[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@adserver.adtechus[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@adultfilmdatabase[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@advertising[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@advertising[3].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@at.atwola[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@at.atwola[3].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@atdmt[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@avgtechnologies.112.2o7[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@avgtechnologies.112.2o7[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@avgtechnologies.112.2o7[3].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@boostmobile.112.2o7[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@bridge1.admarketplace[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@cbs.112.2o7[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@cdn.jemamedia[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@cdn4.specificclick[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@chitika[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@click.fastpartner[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@clickpayz10.91447.asklots[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@clickpayz10.91452.asklots[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@clickpayz6.91447.blueseek[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@cms.trafficmp[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@collective-media[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@condenast.112.2o7[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@content.yieldmanager[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@content.yieldmanager[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@content.yieldmanager[4].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@dc.tremormedia[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@divx.112.2o7[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@eas.apm.emediate[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@edge.ru4[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@eyewonder[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@homestore.122.2o7[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@icityfind[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@insightexpressai[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@interclick[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@invitemedia[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@kontera[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@lucidmedia[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@media.adfrontiers[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@media.mtvnservices[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@media6degrees[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@media6degrees[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@network.realmedia[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@oasn04.247realmedia[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@pointroll[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@redorbit[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@revsci[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@smartmoney.112.2o7[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@specificclick[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@specificmedia[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@stableclick.5-nkr04.asklots[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@stableclick.5-nkr04.blueseek[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@tacoda[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@track.getjiggie[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@tracking.realtor[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@wt.xxxmatch[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www.adultfilmdatabase[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www.findstuff[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www.icityfind[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www.kelbymediagroup[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www.locatesearchfind[2].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www1.xxxmatch[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@xxxmatch[1].txt
C:\Documents and Settings\topaze\AppData\Roaming\Thinstall\Adobe Dreamweaver CS3\%AppData%\Microsoft\Windows\Cookies\topaze@kontera[3].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@3.adbrite[1].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@adobe.photoshop.cs.keygen.activation.cracks.lomalka[1].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@adobe.photoshop.cs2.keygen.by.parodox.cracks.lomalka[1].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@apmebf[1].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@clicktorrent[2].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@collective-media[1].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@crackserialkeygen[2].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@media.adrevolver[1].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@sales.liveperson[2].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@sales.liveperson[3].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@specificclick[1].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@usenext[1].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@www.googleadservices[1].txt
C:\Users\install\AppData\Roaming\Microsoft\Windows\Cookies\Low\install@ads.pointroll[1].txt
C:\Users\install\AppData\Roaming\Microsoft\Windows\Cookies\Low\install@specificclick[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ad.wsod[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.cnn[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@ads.pointroll[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@adultfilmdatabase[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@advertising[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@at.atwola[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@avgtechnologies.112.2o7[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@avgtechnologies.112.2o7[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@boostmobile.112.2o7[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@content.yieldmanager[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@divx.112.2o7[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@media6degrees[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@network.realmedia[1].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www.adultfilmdatabase[2].txt
C:\Users\topaze\AppData\Roaming\Microsoft\Windows\Cookies\topaze@www.kelbymediagroup[1].txt
C:\Users\topaze\AppData\Roaming\Thinstall\Adobe Dreamweaver CS3\%AppData%\Microsoft\Windows\Cookies\topaze@kontera[3].txt

Rogue.SmartProtector
C:\Windows\system32\srcr.dat

Trojan.SVCHost/Fake
C:\DOCUMENTS AND SETTINGS\TOPAZE\APPDATA\ROAMING\THINSTALL\ADOBE DREAMWEAVER CS3\1000000800002I\SVCHOST.EXE
C:\USERS\TOPAZE\APPDATA\ROAMING\THINSTALL\ADOBE DREAMWEAVER CS3\1000000800002I\SVCHOST.EXE

Edited by mzmm, 05 January 2010 - 12:46 PM.


#6 quietman7

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Posted 05 January 2010 - 12:54 PM

Malwarebytes Anti-Malware has been updated to v1.43. Please download and install the most current version from here.
You may have to reboot after updating in order to overwrite any "in use" protection module files.

The database shows 3456. Last I checked it was 3496.

Update the database through the program's interface (preferable method). Then perform a new Full Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please perform a scan with Kaspersky Online Virus Scanner.
-- Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.
-- This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools.[/i]
  • Vista users: need to right-click either the IE or FF Start Menu or Quick Launch Bar icons and select Run As Administrator) from the context menu.
  • Read the "Advantages - Requirements and Limitations" then press the ACCEPT... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the SETTINGS... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the SAVE... button afterwards:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases:
  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste (Ctrl+C) the saved scan results from that file in your next reply.
-- Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#7 mzmm

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Posted 08 January 2010 - 09:12 AM

browser windows will not stay open: firefox, safari, opera... IE tends to stay open the longest. I keep getting pop-up messages saying either google installer / internet explorer has stopped working. The IE one is the one that comes up the most regardless of which web browser is open or if no browser is open at all.Firefox crashes immediately 95% of the time. I am currenyly on my desktop so I can post this; every attempt to login on any browser [firefox, IE, safari, opera] resulted in browser crashes.

Cannot log into Bleeping computer. Browsers shut down everytime. Couldn't update malwarebytes definitions; ended up downloading the newest version instead.


rebooted the computer after selecting items to be removed; warning came up in system tray: window security alert saying that the security center was turned off.

Went to services.msc; tried setting the service from disabled to automatic, using Apply but the settings wouldn't take.
Status says started, but settings still say disabled. However security center options did appear for the first time since the problems began.
It says Superantispyware was turned off and Windows Defender was unable to update its definitions.
It also asked me about my UAC settings. They are turned off right now.

Also got a problem report [not for the first time] stating: Your computer experienced a problem that was caused by UACS.sys. This may be malware.

Still cannot create restore points.

AVG continues to report that there are no active components.


Ran Kapersky:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Friday, January 8, 2010
Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit (build 6000)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Friday, January 08, 2010 06:51:34
Records in database: 3325754
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
G:\
H:\

Scan statistics:
Objects scanned: 313758
Threats found: 1
Infected objects found: 1
Suspicious objects found: 0
Scan duration: 06:12:01


File name / Threat / Threats count
C:\Program Files\Incomplete\T-5566487-thandiswa.mp3 Infected: Trojan-Downloader.WMA.GetCodec.s 1

Selected area has been scanned.

#8 quietman7

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Posted 08 January 2010 - 09:19 AM

Malwarebytes Anti-Malware has now been updated to v1.44. Please install the most current version, perform a scan and post your log.

If you cannot use the Internet or download any required programs to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected".
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#9 mzmm

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Posted 08 January 2010 - 01:07 PM

Ran malwarebytes removed threats and rebooted.

When computer restarted, got the security center disabled icon in system tray.

Resident Shield alert opened [first time seeing this program since problems began]
Message: Multiple threat detection:
File C:\Windows|System32|H8SRTttotpmmqeq.dll
Infection: Virus found Win32/Cryptor
Result: Infected
13 instances were listed and the list kept growing while I was typing this

Clicked on option Removed all unhealed infections. Was asked did I want to force threat removal with a warning that this can cause system unstability. Tried doing this, but it seems that the list kept multiplying as quick as I could click OK. List said some files could not be healed, saying action was interrupted by user.

Before clicking remove unhealed infections, Java updated pop up appeared; for now, I canceled it.

Google installer stopped working and was closed popup appeared.

Reside Shield alert reopened with 5 instances [and growing] of the same virus as above. There is a checkbox [currently unchecked] saying remove threats as Power User, but didn't use that option, since I'm unsure of what the results might be.

Went to open Malwarebytes program, got a UAC popup asking for permission to run the program [first time seeing this]

Malwarebytes log:
Malwarebytes' Anti-Malware 1.44
Database version: 3511
Windows 6.0.6000
Internet Explorer 7.0.6000.16945

1/8/2010 12:35:31 PM
mbam-log-2010-01-08 (12-35-31).txt

Scan type: Full Scan (C:\|)
Objects scanned: 386627
Time elapsed: 3 hour(s), 5 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\System32\H8SRTttotpmmqeq.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\System32\H8SRTttotpmmqeq.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Windows\System32\krl32mainweq.dll (Trojan.DNSChanger) -> Quarantined and deleted successfully.

#10 quietman7

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Posted 08 January 2010 - 02:35 PM

Rescan again with Malwarebytes Anti-Malware (Quick Scan) in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode or complete a scan, then try doing it in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply. If you can't find the log, try to write down what was detected/removed before exiting Dr.WebCureIt so you can provide that information.

IMPORTANT NOTE: One or more of the identified infections was related to a nasty variant of the TDSSSERV rootkit also known as Backdoor.Tidserv. Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to be used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:Although the rootkit was identified and may be removed, your machine has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:
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#11 mzmm

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Posted 10 January 2010 - 12:59 PM

If I haven't said thank you for all of your help and patience so far, let me say it now - thanks ; )



AVG is running again
Security center is running again, except that windows defender can't update its definitions

rebooted after running malwarebytes

began seeing multiple warnings of the resident shield infection notification:
Message: Multiple threat detection:
File C:\Windows|System32|H8SRTttotpmmqeq.dll
Infection: Virus found Win32/Cryptor

Security center was disabled again; used services.msc to turn it back on.

Google installer popup still happening.
Having problems downloading dr web cure it. Did it through the desktop computer:

After rebooting, IE began opening on its own with redirects and popups. Had to run services.msc to restart security center.


Dr web reported:
c:\\ documents and settings\topaze\desktop\STOPzilla_setup.exe
infected with trojan.download.40428 aske to cure; said yes.

Process in memory: C:\Windows\Explorer.EXE:312\BackDoor.Tdss.565;Eradicated.;

Running complete scan:

popcaploader.dll C:\document and settings\topaze\ Dr Web \Quarantine\Program.PopcapLoader

Powercord loosened and laptop drained the battery before the scan completed, ::headdesk:: so I redid the scan:

Process in memory: Progam Files\Internet Explorer\Iexplore.exe:348 Status:BackDoor.Tdss.565 Action: Eradicated.

ComboFix.exe\32788r22fwjfw\List-C.bat Status: Probably BATCH.virus [quarantined]

ComboFix.exe Status: Archive includes infected objects [quarantined]

popcaploader.dll Status: Program.PopcapLoader [quarantined]


H: Stopzilla_Setup.exe Status: Trojan.Download.40428 Action:Deleted

apa\__\__.dll H:\install\sims 2 open for business Status: Trojan.Virtumod.1689 [H is external HD and has been connected to laptop this whole time]


setup.exe H:\install\sims 2 open for business Action: Moved [quarantined.]

7 music files Trojan.WMALoader.[H drive] Action: Cured

Scan time 16:06:16
Cured 7
Deleted 1
Moved 4

10 infected
3 suspicious
1 riskware

and yes, it did take a long time - 16 hrs, to be exact!

After running Dr. Web, am still getting IE popups with random link pages.
Examples:
http://www.generictops.com/ac.php?q=abi+ti...5&sid=nkr04
http://www.webboards.cn/ac.php?aid=5&sid=nkr04
http://www.rivalnetwork.cn/ac.php?aid=5&sid=nkr04

Can't log into any forums without browsers crashing [IE, Firefox, Safari,Opera]

Had to manually turn on windows security center via services.msc

#12 quietman7

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Posted 10 January 2010 - 01:13 PM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is hidden piece of malware (i.e. rootkit) which has not been detected by your security tools that protects malicious files and registry keys so they cannot be permanently deleted. Other types of malware can even terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#13 mzmm

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Posted 10 January 2010 - 04:20 PM

I didn't know if I should post this here or in the new forum, but since I can't get the info needed for the new forum, I figured I'd try and get some help with that here...

downloaded the dds.scr and rootrepeal files but was unable to get them to run. It might be the thing with the disable script blocking, which I have no idea how to do. I also tried running the programs in safe mode, but that didn't help anything.

the rootrepeal gave me this error:

16:10:49: FOPS - DeviceIoControl Error! Error Code = 0xc0000024 Extended Info (0x000000fc)
16:10:49: DeviceIoControl Error! Error Code = 0x1e7
16:10:49: FOPS - DeviceIoControl Error! Error Code = 0xc0000024 Extended Info (0x000000fc)

M regular user account is not being overwhelmed with IE popups so I am now using my administrative account which is even allowing me to log in here. I'm getting IE has stopped working [even though I am using Firefox and IE is closed] but no IE window popups.

My computer is also asking me to upgrade to windows vista service pack 1 - I could have sworn I did that a while back, and at this point I'm not sure if I should ignore it for now or update in hopes that it might help.

dazed and confused, but still thankful for the help attempt.... ; )

#14 quietman7

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Posted 10 January 2010 - 07:46 PM

If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding RSIT attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If RSIT did not work, then reply back here.

Hello jimvinny717

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members at the same time in the same thread. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
The BC Staff
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#15 mzmm

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Posted 11 January 2010 - 08:49 AM

As of this morning, it seems that everything has been resolved [I'm still in the process of going through all of my programs and settings

Started a new thread in other forum as suggested: http://www.bleepingcomputer.com/forums/t/285927/rootkit-infection-multiple-ie-popups/

Got help immediately. In the end, it was ComboFix to the rescue.

Thank you SO much, you and everyone here - you all are awesome and I'll be telling everyone I know about this site ; )

Edited by mzmm, 11 January 2010 - 08:51 AM.





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