Posted 29 December 2009 - 06:02 PM
Hi, Hope someone can help. We have recently had the bagle virus on the Dell desktop pc. Although we had AVG security it still managed to get through. The computer has not been used for a month or so, I turned it on and although booting was slow was useable. I couldn't/can't connect to the internet, have downloaded an anti-virus programme and saved it to flashdrive, tried to upload it to the Dell to no avail. Tried system restore and a window pops - up " system restore is not able to protect your computer,Please restart your computer, and then run system restore again". I did this and the same message appears.
I tried to take ownership of files/folders and it won't allow this either.
Thanks in advance.
Edit: Moved topic from XP to the more appropriate forum. ~ Animal