Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer won't go into safe mode, Google searches are redirected


  • This topic is locked This topic is locked
28 replies to this topic

#1 smartjock99

smartjock99

  • Members
  • 113 posts
  • OFFLINE
  •  
  • Local time:09:11 PM

Posted 29 December 2009 - 04:06 PM

I got infected with the Internet Security 2010 virus. I got rid of this with the help from the uninstall guide from here, but now all my google searches get hijacked and I can't go into Safe mode at all! Spybot Search and destory identifies 25 Malware/registry changes, but freezes once I try and fix these.

Any help would be appreciated

BC AdBot (Login to Remove)

 


#2 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:11 PM

Posted 29 December 2009 - 04:35 PM

Hello and welcome to Bleeping Computer. My name is Computer Pro and I will be helping you with your issues.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. Then bullet the immediate notification bubble. Finally, press submit.



Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 smartjock99

smartjock99
  • Topic Starter

  • Members
  • 113 posts
  • OFFLINE
  •  
  • Local time:09:11 PM

Posted 29 December 2009 - 04:41 PM

Thanks for getting back to me. I have Malwarebytes on my system already. Should I delete it and download a new one?

#4 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:11 PM

Posted 29 December 2009 - 04:45 PM

Your welcome. Go ahead and update your version by using the Update tab in the program and then run a Full Scan and post back the results.
Computer Pro

#5 smartjock99

smartjock99
  • Topic Starter

  • Members
  • 113 posts
  • OFFLINE
  •  
  • Local time:09:11 PM

Posted 29 December 2009 - 10:29 PM

Here's my Malwarebytes Log

Malwarebytes' Anti-Malware 1.42
Database version: 3452
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

29/12/2009 8:25:09 PM
mbam-log-2009-12-29 (20-25-09).txt

Scan type: Full Scan (C:\|D:\|L:\|)
Objects scanned: 270102
Time elapsed: 5 hour(s), 0 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:11 PM

Posted 29 December 2009 - 10:32 PM

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#7 smartjock99

smartjock99
  • Topic Starter

  • Members
  • 113 posts
  • OFFLINE
  •  
  • Local time:09:11 PM

Posted 29 December 2009 - 10:55 PM

I downloaded Dr. Web Cureit - it downloaded as xs52l4p7 which I managed to extract the files from. However, the extracted folder has files with no recognizable names in it. Should I reboot the computer and try to download this again?

#8 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:11 PM

Posted 29 December 2009 - 11:01 PM

You do not need to extract any files, just click on the .exe file
Computer Pro

#9 smartjock99

smartjock99
  • Topic Starter

  • Members
  • 113 posts
  • OFFLINE
  •  
  • Local time:09:11 PM

Posted 29 December 2009 - 11:37 PM

I clicked on the exe file for Dr. Web.... It hung for a few moments, then stopped. I tried it on my son's computer and the application launched fine, so there's something on my computer that's preventing this program from launching.

#10 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:11 PM

Posted 29 December 2009 - 11:39 PM

Try launching it in Safe mode.
Computer Pro

#11 smartjock99

smartjock99
  • Topic Starter

  • Members
  • 113 posts
  • OFFLINE
  •  
  • Local time:09:11 PM

Posted 30 December 2009 - 12:01 AM

I still can't get into safe mode (which was one of my initial problems, and is still a problem), so something is preventing the launch of DrWeb.

#12 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:11 PM

Posted 30 December 2009 - 12:03 AM

Lets run SAS:

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#13 smartjock99

smartjock99
  • Topic Starter

  • Members
  • 113 posts
  • OFFLINE
  •  
  • Local time:09:11 PM

Posted 30 December 2009 - 09:44 AM

Here's my SuperAntiSpyware Log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/30/2009 at 06:26 AM

Application Version : 4.28.1010

Core Rules Database Version : 4423
Trace Rules Database Version: 2249

Scan type : Complete Scan
Total Scan Time : 08:12:31

Memory items scanned : 663
Memory threats detected : 0
Registry items scanned : 7726
Registry threats detected : 0
File items scanned : 103839
File threats detected : 0

On another note, I wondered if my McAfee was preventing the running of DrWeb, but when I went to the security centre, the McAfee program hung. I'm now not sure if it's even working.

#14 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:11 PM

Posted 30 December 2009 - 02:52 PM

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and
certain Windows settings which are sometimes targeted by malware infection. To
use this feature, launch SUPERAntiSypware.Click the Repairs tab.Click on
(highlight) "Repair broken SafeBoot key" and then click the Repair button.You
may be asked to reboot your computer for the changes to take effect.

Then try to boot into Safe Mode and run Dr. Web
Computer Pro

#15 smartjock99

smartjock99
  • Topic Starter

  • Members
  • 113 posts
  • OFFLINE
  •  
  • Local time:09:11 PM

Posted 30 December 2009 - 03:23 PM

I discovered that option a couple of days ago and tried it, but it didn't work. I will try it again now though, in hopes that it will work.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users