Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Firefox & IE7 google search redirecting and hanging


  • Please log in to reply
15 replies to this topic

#1 ninetyniner

ninetyniner

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:23 PM

Posted 29 December 2009 - 01:47 PM

Please help,
After 10 happy years of safe websurfing I have been hit by a nasty bug.
I am running Windows XP (updated automatically) and Mozilla Firefox 3.5.6.
I have tried loading Chrome but this ran but could not load any pages.
(Google search in toolbar)

I previously did not have antivirus software running, but have since loaded Avast (free version) and it found and isolated some trojans, but this didn't change anything.
I have run GCleaner and cleared my cache which seemed to fix things for a while but the problem has come back.
I first noticed a problem when google searches (from the toolbar, or the main google.co.uk page redirected to odd web sites when you click on the search results: usually game or shopping sites. Sometimes it displays an intermediate page saying "Your page is loading" and then, in a green box "click here to continue".

The computer seems fine until you open a browser, this works for a bit but sooner or later when loading a new page it will just "hang": the cursor responds to the mouse but not to any clicks. Sometimes this is followed bu a continuous tone on the computer and I have to switch it off at the wall.

Any ideas out there?

Thanks.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:23 PM

Posted 29 December 2009 - 03:30 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Please read and follow all these instructions very carefully.
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ninetyniner

ninetyniner
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:23 PM

Posted 30 December 2009 - 06:34 AM

Many thanks for getting back to me, boopme.

I tried to follow your instructions, but MBAM "encountered a problem" when trying to update itself.
I then tried your manual download of the rules, but MBAM then refused to run, saying the database was not compatible with this version, and telling me to download the updated version.

I uninstalled then reinstalled MBAM and skipped the update and did a scan anyway. It found 13 items, but crashed when I tried to "remove selected": it said it had encountered a problem and had to close.

Any ideas what to do next? Thanks for your help, it is much appreciated.
:thumbsup:

#4 ninetyniner

ninetyniner
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:23 PM

Posted 30 December 2009 - 07:17 AM

Ok, after a few tries and crashes, I managed to update MBAM and run gooredfix, here are the logs

MBAM

Malwarebytes' Anti-Malware 1.42
Database version: 3454
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

30/12/2009 12:00:42
mbam-log-2009-12-30 (12-00-42).txt

Scan type: Quick Scan
Objects scanned: 115886
Time elapsed: 6 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 11
Registry Values Infected: 1
Registry Data Items Infected: 4
Folders Infected: 1
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\hdqw.pko (Backdoor.Bot) -> Delete on reboot.

Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{3446af26-b8d7-199b-4cfc-6fd764ca5c9f} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{4776c4dc-e894-7c06-2148-5d73cef5f905} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{3446af26-b8d7-199b-4cfc-6fd764ca5c9f} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{4776c4dc-e894-7c06-2148-5d73cef5f905} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\idid (Trojan.Sasfix) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\uid (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Dropper) -> Data: c:\windows\system32\sdra64.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Dropper) -> Data: system32\sdra64.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (Explorer.exe rundll32.exe hdqw.pko ktygu) Good: (Explorer.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe,) Good: (Userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\system32\lowsec (Stolen.data) -> Delete on reboot.

Files Infected:
C:\WINDOWS\system32\hdqw.pko (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\sdra64.exe (Trojan.Dropper) -> Delete on reboot.
C:\Documents and Settings\HelpAssistant\Local Settings\Temp\PpaB.dll (Malware.Packer) -> Quarantined and deleted successfully.
C:\Documents and Settings\user\Local Settings\Temp\8.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lowsec\local.ds (Stolen.data) -> Delete on reboot.
C:\WINDOWS\system32\lowsec\user.ds (Stolen.data) -> Delete on reboot.

and Gooredfix log here

GooredFix by jpshortstuff (28.12.09.1)
Log created at 12:08 on 30/12/2009 (user)
Firefox version 3.5.6 (en-GB)

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [09:21 18/12/2009]
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} [17:29 16/12/2009]

C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\gkefeaiw.default\extensions\
{20a82645-c095-46ed-80e3-08825760534b} [21:17 04/09/2009]
{3112ca9c-de6d-4884-a869-9855de68056c} [03:59 16/07/2009]
{E9A1DEE0-C623-4439-8932-001E7D17607D} [19:05 29/12/2009]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"bkmrksync@nokia.com"="C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\" [22:37 04/08/2009]
"{20a82645-c095-46ed-80e3-08825760534b}"="c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [22:05 23/08/2009]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff" [17:29 16/12/2009]

---------- Old Logs ----------
GooredFix[17.06.09_16-12-2009].txt
GooredFix[17.08.56_16-12-2009].txt

-=E.O.F=-

Eagerly awaiting your reply: what do I do next?

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:23 PM

Posted 30 December 2009 - 11:16 AM

Ok,yes these are stubborn. I am glad you weere persistant. You DID reboot after that?
With what we've found I must pass this advice along.

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

Our next steps here are... SAS and RootRepeal.
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 ninetyniner

ninetyniner
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:23 PM

Posted 04 January 2010 - 08:20 AM

Hi Boopme,
Many thanks for your help in your response of 29/12: I have been away for the New Year period, but will try what you suggest tonight and post the results. thanks.

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:23 PM

Posted 04 January 2010 - 11:36 AM

OK,I'll check back.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 ninetyniner

ninetyniner
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:23 PM

Posted 04 January 2010 - 04:17 PM

Boopme,

Thanks once again for your help.

I followed your instructions carefully. The rootrepeal report is below.
SAS ran and worked, detecting one trojan, but the report section was blank, so I have not been able to include it here.

Thank you for your patience. Eagerly awaiting your next instruction.

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2010/01/04 21:07
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF25D5000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7BCD000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB937B000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: Volume C:\
Status: MBR Rootkit Detected!

Path: c:\windows\temp\perflib_perfdata_7d0.dat
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\user\local settings\temp\etilqs_z8frzuy5ourum4vzgqx3
Status: Allocation size mismatch (API: 8192, Raw: 0)

Path: c:\documents and settings\user\local settings\application data\mozilla\firefox\profiles\gkefeaiw.default\cache\_cache_002_
Status: Allocation size mismatch (API: 458752, Raw: 393216)

Path: c:\documents and settings\user\local settings\application data\mozilla\firefox\profiles\gkefeaiw.default\cache\_cache_003_
Status: Allocation size mismatch (API: 1376256, Raw: 1310720)

SSDT
-------------------
#: 025 Function Name: NtClose
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf266d6b8

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf266d574

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf266da52

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf266d14c

#: 119 Function Name: NtOpenKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf266d64e

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf266d08c

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf266d0f0

#: 177 Function Name: NtQueryValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf266d76e

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf266d72e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf266d8ae

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xf272a0b0

Stealth Objects
-------------------
Object: Hidden Module [Name: msls50.dll]
Process: 835b352c-5573-4a9f-a331-9028a48ed587.exe (PID: 3336) Address: 0x0fba0000 Size: 102400

Object: Hidden Code [Driver: ACPI, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System Address: 0x869c1248 Size: 857

==EOF==

#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:23 PM

Posted 04 January 2010 - 11:02 PM

Hello ,that log shows a trojan.. Let's update and run MBAM and SAS again a sthe databases have been updated on both.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

SAS:
Open SUPER from icon and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 ninetyniner

ninetyniner
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:23 PM

Posted 05 January 2010 - 06:24 AM

Hi Boopme
I followed your instructions again.
MBAM found nothing, log below.
SAS found 1 item, a trojan it called Gen-Nullo[short], the name of the file is A0027289.exe, which it removed.
Again, there was nothing in the log report.

Computer seems ok for now, do you think we've cleared it?

Thank you so much for your help, it is greatly appreciated.

R.


Malwarebytes' Anti-Malware 1.43
Database version: 3495
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

05/01/2010 09:56:58
mbam-log-2010-01-05 (09-56-58).txt

Scan type: Quick Scan
Objects scanned: 124984
Time elapsed: 6 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 ninetyniner

ninetyniner
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:23 PM

Posted 05 January 2010 - 10:23 AM

Hmm, computer has just "hung": i.e. after using Mozilla for 5 minutes it freezes (mouse moves but does not respond to clicks) and had to be shut down. Looks like not completely fixed: any ideas short of a total re-load of windows?
Thanks.

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:23 PM

Posted 05 January 2010 - 10:46 AM

Looks like a system issue.. Run SFC
Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 ninetyniner

ninetyniner
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:23 PM

Posted 13 January 2010 - 05:10 PM

Dear Boopme,

You are a genius! I think it is all fixed now. It took me a while to track down the XP disk, but I have just run it and so far everything seems to be working well.

Many many thanks for your help.

Rory.

#14 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:23 PM

Posted 13 January 2010 - 05:24 PM

Glad to have helped. If all 's still good here then ...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 ninetyniner

ninetyniner
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:23 PM

Posted 14 January 2010 - 04:07 AM

Brilliant, many thanks again.
Rory.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users