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Internet Security Malware


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7 replies to this topic

#1 parrademon

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Posted 29 December 2009 - 09:41 AM

Tried using ComboFix but Mcafee kept blocking the download. Tried disabling Mcafee and it wouldn't allow it. I also notice when i browse online that McAfee is not operating due to the "Internet Security" Trojan blocking it. Took Laptop to a computer specialist and after paying 49.99 he still has yet to fix and remove the malware. I have the same exact problem on my desktop at home but the malware is called "Internet Security 2010"

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#2 miekiemoes

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Posted 30 December 2009 - 07:22 AM

Hi,

I see you have Malwarebytes installed, however, I don't think it's up to date, because it should be able to detect and delete the malware you are dealing with.
That's why...

First of all, please update MalwareBytes,
  • Start MalwareBytes and click the Update tab. There click "Check for updates"
  • Once the updates are downloaded, perform a quick scan again.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply along with a fresh HijackThis log, then we'll proceed from there with new steps.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 parrademon

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Posted 31 December 2009 - 01:07 PM

Tried using laptop this morning, Internet Security now won't even let me get past the log-in. Screen goes black and the only thing that shows is the fake anti-virus program, if i try to alt-ctr-dlt and pull out task manager i get a blue screen and eventually a reboot. Attempting to install Malwarebytes on my desktop before further damage occurs. As far as the laptop goes though, any suggestions? I wish i could just completely clear out the PC so it was how i bought it not even a year ago

#4 miekiemoes

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Posted 31 December 2009 - 01:47 PM

Hi,

Can you try to boot into Windows safe mode?
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
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#5 parrademon

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Posted 01 January 2010 - 03:32 PM

When attempting to boot the infected laptop in Safe Mode, it tried to load up, showed a blue screen and shut off the computer completely. Should i have to do a 'fix' with the windows vista cd? Running out of ideas :(



Good news of the week, Malwarebytes found the malware on my desktop and removed it safely. I notice a huge increase in performance as well

#6 parrademon

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Posted 01 January 2010 - 05:51 PM

Update

Finally got it loaded, windows is running but the Internet Security nonsense is still present. I downloaded the malwarebytes program but when i open the program so it'll install, nothing happens. I think something is keeping me from installing programs now.


McAfee is still not working properly, Won't allow a virus scan nor is it showing any protection from internet browsing.


EDIT: I can boot in safe-mode

Edited by parrademon, 01 January 2010 - 05:52 PM.


#7 miekiemoes

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Posted 02 January 2010 - 03:35 AM

Hi,

* Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix in your next reply.

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix..This because Security Software may see some components ComboFix uses (prep.com for example) as suspicious and blocks the tool, or even deletes it. Please visit HERE if you don't know how.


Extra note: The combofix tutorial recommends to disable your Antivirus, in your case McAfee. For McAfee, I rather recommend to temporary uninstall it, because Mcafee causes a lot of problems with Combofix after reboot, this because McAfee enables again after reboot. So please temporary uninstall McAfee first, then reboot and then scan with Combofix.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#8 miekiemoes

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Posted 22 January 2010 - 08:37 AM

Due to the lack of feedback, this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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