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4 replies to this topic

#1 yanky128

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Posted 29 December 2009 - 08:22 AM

Hey Happy holiday's to all....I have a pc dell pentium4 windows xp service pack 3 and is infected with a virusburst (i guess) I've tried to open it up on save mode so I can do a system restore but even there i get the message that says error in my pc click here to fix the problem is everywhere.....please can someoneadvice me how to fix this problem? sometimes it also says keyboard failure when is loading.......I cant even try hijack this because of the problem thank's :thumbsup:

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#2 swagger

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Posted 29 December 2009 - 10:21 AM

Hello yanky128,

Are you able to still boot into normal mode or can you only boot into safe mode? If you can boot into normal mode, please try these instructions:

First,

Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. Note: If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Next,

We need to use the RKill Tool by Grinler

Link #1
Link #2
Link #3
Link #4

  • Please Download Link #1. Save it to your Desktop.
  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double click the RKill desktop icon to run the tool.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
NOTE:
1. Try running RKill using Link 1, if it does not run, download Link 2 and delete Link 1 then try running it again.
2. If you still can't run RKill, repeat the same steps using Link 3 and 4. Please tell me if all the link does not work.
*If the tool does not run from any of the links, Please tell me about it.


Next,

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

In your next reply, please include the following log:
  • MBAM
Regards,
swagger

#3 yanky128

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Posted 19 January 2010 - 09:54 AM

The problem is that is in the other pc that i have so should I download everything and bunr it on a disk? because I can't boot the pc normal or save mode,and i have to disconnect my pc so i can work in the other one I only have one monitor,also I cant find the name of the program that is causing this problem any tips thanks.ps It took so long to get back because of internet problems thanks.

#4 yanky128

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Posted 19 January 2010 - 09:56 AM

on the top corner of the computer it say's system updater i don't know if thats the name of the virus or not please help

#5 swagger

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Posted 19 January 2010 - 11:03 AM

Welcome back yanky128,

So are you saying, you can not boot the infected computer at all anymore? Not in normal or safe modes? Just wanted to clarify that first.

Regards,
swagger




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