Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Google Installer Virus and Malware Defense Virus


  • Please log in to reply
10 replies to this topic

#1 jujusnap

jujusnap

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:49 PM

Posted 29 December 2009 - 02:42 AM

Hello, my computer was infected by what looks like a virus called "Malware Defense." I was able to run Malwarebytes and did a quick scan. The program found one trojan and deleted it. After restarting, I did a full scan and was told my laptop was clean.

However, I am now getting period pop ups saying Google Installer has to shut down. Whenever this happens my laptop tells me that I might have a malware labeled "UACD.sys." In addition, I also get messages from my computer telling me that Windows Defender Command Line Utility has stopped working and was closed.

Malwarebytes continues to tell me that there is nothing injected on my computer.

Any thoughts on how I might be able to fix this?

Thank you!!

BC AdBot (Login to Remove)

 


#2 jujusnap

jujusnap
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:49 PM

Posted 29 December 2009 - 10:43 PM

bump

#3 jujusnap

jujusnap
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:49 PM

Posted 29 December 2009 - 10:48 PM

Just to add: I am now periodically getting pop up windows telling me that Internet Explorer is not working and had to be shut down. I, however, have only been using Firefox.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,440 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:49 PM

Posted 29 December 2009 - 11:05 PM

Hello all those replies madr it look like you were already being helped..


Please post the MBAm LOG.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Please run an SAS scan.
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Post back 2 logs please.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 jujusnap

jujusnap
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:49 PM

Posted 30 December 2009 - 12:48 AM

Hello,
Thank you for replying! I'm in the midst of preparing for a trip so having this laptop fixed would be a HUGE relief.

I'm having some problems running TFC. When I run it (as Administrator) it runs for a few seconds but then the program becomes "not responding" for awhile and eventually I'm forced to end the program. Is there a way I can get around this?

#6 jujusnap

jujusnap
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:49 PM

Posted 30 December 2009 - 10:38 AM

I was finally able to run TFC.

However, when I tried to install SAS, it made my Windows close down unexpectedly. I was able to install in on the second round but now when I try to run it, I immediately get a pop up message saying that SAS has stopped working: a problem has caused the program to stop working correctly. Windows will close the program and notify me when a solution is available.

Dead end?

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,440 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:49 PM

Posted 30 December 2009 - 10:48 AM

Hello,Try running RKill first then quickly run SAS.

EDIT: this would be handy
RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.

Edited by boopme, 30 December 2009 - 10:49 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 jujusnap

jujusnap
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:49 PM

Posted 30 December 2009 - 11:59 AM

I was able to run Rkill but when I tried SAS immediately afterwards, I still got the same message as before.

#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,440 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:49 PM

Posted 30 December 2009 - 12:12 PM

Hmmm run This then SAS
TDDS Killer
  • Please download TDSSKiller.zip and save it to your desktop.
  • Extract the zip file to your desktop
  • Doubleclick tdsskiller.exe to run it.
  • When it finished press any key to continue.
  • If needed reboot the computer.
Let me know if after a reboot you are still having redirects.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 jujusnap

jujusnap
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:49 PM

Posted 31 December 2009 - 12:42 AM

It looks like that did the trick! I ran the TDSSKiller and rebooted as directed. Since starting up the computer, I haven't seen the Google Installer popup.

Is there any other program I should run to post a log for you or is this it? Either way, thank you so much!

#11 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,440 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:49 PM

Posted 31 December 2009 - 02:33 PM

OK that's good. Did you run the TFC and SAS??
There are probaly others on here thay YDDS brought in.

We should also run MBAM

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users