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Browser Hijack/infection


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9 replies to this topic

#1 nova231

nova231

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Posted 28 December 2009 - 11:52 PM

Hello,

I've been experiencing problems with my web browser (either IE or Firefox) redirecting to various ad or search websites. This is particularly common when clicking links in a google or other search engine results page (e.g. webcrawler, genevoice.com, healthline.com). There doesn't seem to be a pattern except that it's never the intended destination. At this time, that is really the only symptom I can describe, other than perhaps a general perception of slowness. Any help would be appreciated. Thanks!


DDS (Ver_09-12-01.01) - NTFSx86
Run by Christopher at 22:55:17.48 on Mon 12/28/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3582.3023 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Documents and Settings\Christopher Natale\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.villanova.edu/
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uInternet Settings,ProxyOverride = <local>
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Yahoo! Pager] "c:\progra~1\yahoo!\messen~1\YAHOOM~1.EXE" -quiet
uRun: [Aim6]
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [CTSysVol] c:\program files\creative\sbaudigy2zs\surround mixer\CTSysVol.exe /r
mRun: [CTDVDDET] "c:\program files\creative\sbaudigy2zs\dvdaudio\CTDVDDET.EXE"
mRun: [CTHelper] CTHELPER.EXE
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [MMTray] "c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [MimBoot] c:\progra~1\musicm~1\musicm~3\mimboot.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb12.exe
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: turbotax.com
Trusted Zone: musicmatch.com\online
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} - hxxp://www.ipix.com/download/ipixx.cab
DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} - hxxp://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,99/mcinsctl.cab
DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} - hxxp://chat.yahoo.com/cab/yacsui.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0008-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_08-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} - hxxp://chat.yahoo.com/cab/yvwrctl.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\christ~1\applic~1\mozilla\firefox\profiles\d63jmeio.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.villanova.edu/
FF - prefs.js: network.proxy.http - 127.0.0.1
FF - prefs.js: network.proxy.http_port - 5555
FF - prefs.js: network.proxy.type - 4
FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-11-22 214664]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2007-11-22 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2007-11-22 144704]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-2-26 24652]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2007-11-22 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-11-22 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-11-22 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-11-22 40552]
S3 bDMusicb;bDMusicb;\??\c:\docume~1\christ~1\locals~1\temp\bdmusicb.sys --> c:\docume~1\christ~1\locals~1\temp\bDMusicb.sys [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-11-22 34248]

=============== Created Last 30 ================

2009-12-11 02:47:59 261480 ----a-w- c:\windows\system32\xactengine2_7.dll
2009-12-11 02:45:39 0 d--h--w- c:\windows\msdownld.tmp
2009-12-09 03:11:35 54624 ----a-w- c:\windows\system32\c53C3.sys
2009-12-08 02:52:19 0 d-----w- c:\docume~1\christ~1\applic~1\Malwarebytes
2009-12-08 02:52:13 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-08 02:52:11 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-08 02:52:11 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-08 02:52:11 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-12-07 23:24:56 0 d-----w- c:\windows\pss
2009-12-03 04:17:18 0 d-----w- c:\program files\Shared

==================== Find3M ====================

2009-12-23 01:34:24 96512 ----a-w- c:\windows\system32\drivers\atapi.sys
2009-12-23 01:34:24 96512 ----a-w- c:\windows\system32\dllcache\atapi.sys
2009-10-28 14:40:47 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 75776 ------w- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-21 05:38:36 25088 ------w- c:\windows\system32\dllcache\httpapi.dll
2009-10-20 16:20:16 265728 ------w- c:\windows\system32\dllcache\http.sys
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-13 10:30:16 270336 ------w- c:\windows\system32\dllcache\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:19 149504 ------w- c:\windows\system32\dllcache\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-10-12 13:38:18 79872 ------w- c:\windows\system32\dllcache\raschap.dll

============= FINISH: 22:58:06.32 ===============

Attached Files



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#2 Orange Blossom

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Posted 07 January 2010 - 08:17 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 nova231

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Posted 09 January 2010 - 12:38 PM

Here are the logs requested. Since my original post, I've had an unusual occurance of an error message stating "Generic Host Process for Win32 Services has encountered a problem and needs to close" After that happens, usually a restart is required. I think there might be a relation.

Thanks

Attached Files



#4 schrauber

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Posted 10 January 2010 - 08:48 AM

Hello, nova231
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#5 nova231

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Posted 10 January 2010 - 10:18 AM

Hello, Tom. Suddenly I've begun experiencing numerous bogus virus alerts, Internet explorer cannot connect (I can still connect using FireFox) and I keep getting "Security Warnings" that say "Application cannot be executed. The file xxxxx.xxx is infected. Do you want to activate your antivirus software now?" This includes the GMER filename. I've also tried to reboot into Safe Mode, but keep getting to a blue error screen each time I try.

At this point the computer is nearly unuseable. I did get a warning about an .exe file from McAfee that I didn't recognize right before these problems started, but the bogus warnings appeared directly on top of it and couldn't get the file name. I will keep trying and will post the log for GMER if I am successful.

Thank you.

#6 schrauber

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Posted 12 January 2010 - 01:47 PM

Hi,

Please try this:


Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

regards,
schrauber

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#7 nova231

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Posted 12 January 2010 - 06:22 PM

Tom,

I can not get the utility to run, nor can I access my AV software to control it. Every time I try to open a file or execute any sort of program I get "Security Warnings" that say "Application cannot be executed. The file xxxxx.xxx is infected. Do you want to activate your antivirus software now?"

The system tray fills with several icons of the red shield with the 'x' in the middle along with a notification that my AV software might be out of date. Again, any attempt at controlling McAfee, malwarebytes or any other tool that I could think of resulted in a similar error.

Whatever it is, the system has deteriorated significantly from my first posts. Do you think the best option at this point is to simply reinstall the operating system and start from scratch?

-Nova231

#8 schrauber

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Posted 13 January 2010 - 02:36 PM

Reinstalling should be the fastest way, we have a little bit work with this system. Just let me know what you decide to do :(.
regards,
schrauber

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#9 nova231

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Posted 16 January 2010 - 04:58 PM

I decided to go ahead and do a full reinstall. Everything is back to normal at this point. I appreciate your assistance, however.

Thanks again!

#10 schrauber

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Posted 17 January 2010 - 03:37 PM

You're welcome :(

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
regards,
schrauber

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