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need help please


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#1 MDay

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Posted 28 December 2009 - 07:46 PM

i have windows XP, before my computer got inefected with virus i wasnt able to use internet or anythig so i send my computer to company to fix it for me. when i got it back i turn it on everything was fine next day it was infected with anti virus 2010 i removed it first time then two days later i got infected again i run scan with spybot i had fraud.protectionsuite and microsoft.redirect hosts i managed to get rid of those by deleting almost everything from my host file.
i run scan with malwarebytes this is the log:

12/28/2009 2:37:59 PM
mbam-log-2009-12-28 (14-37-59).txt
Scan type: Full Scan (C:\|)
Objects scanned: 173230
Time elapsed: 1 hour(s), 39 minute(s), 4 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\WINDOWS\system32\drivers\wnguxm.sys (Rootkit.Agent) -> Delete on reboot.

each time i try to remove it when i restart computer i get a blue screen and boot loops and only way to get back on windows is by clickin on f8 "last good working confi", and i forgot to mention im not able to boot to safe mode so i was wondring if that driver is messing up my comp and not letting me boot to "safe mode"?

i tried using internet but once a while it redirects me to another site i installed avira and run a scan, i found few things sorry i cant provied you with log then later on i started getting pop ups every 3-5 mins
Virus or unwanted program 'TR/Dropper.Gen [trojan]'
detected in file 'C:\WINDOWS\Temp\artf.tmp\svchost.exe.
Virus or unwanted program 'TR/Dropper.Gen [trojan]'
detected in file 'C:\WINDOWS\Temp\ltfp.tmp\svchost.exe.
Virus or unwanted program 'TR/Dropper.Gen [trojan]'
detected in file 'C:\WINDOWS\Temp\klkp.tmp\svchost.exe.

i tired to remove it manually i wasnt able to locate the program and all files were empty.
i used google and found out that there is a virus called svchost and there is removal tool..i didnt want to download it cuz i have enough problems and im not sure if it was safe.

i need help to fix safe mode, and can you please help me get rid of svchost.exe and redirects\popups??

im really sorry about my enlglish and i tried to provied with as much information as i can if you need more info pleas let me know, and if anyone going to help me out please give me step by step ..probably im going to missunderstood something then screw up everything.

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#2 boopme

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Posted 28 December 2009 - 09:27 PM

Hello and welcome. I am moving this from the XP forum to the Am I Infected forum.

Let's do this.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.


SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.

  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.
NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Edited by boopme, 28 December 2009 - 09:30 PM.

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#3 boopme

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Posted 29 December 2009 - 12:25 PM

Hello, I moved your last post about system Restore to the XP forum as they will help you with that..

It is here.

http://www.bleepingcomputer.com/forums/ind...p;#entry1556864

I will close this one now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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