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Computer Fubar


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3 replies to this topic

#1 JetBlack

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Posted 28 December 2009 - 07:44 PM

Hey,

I am having some problems with my computer. It seems to be very infected. I have a rogue program called Internet Security 2010. I cant seem to close the program because it has not exit option as far as I can see and for whatever reason my task manager is disabled. I try right-clicking the taskbar or ctrl-alt-del and neither brings it up. I just get a message saying app cannot be executed, the file is infected, and to activate my anti-virus software.

I attached the rootappeal log, although at the end of the scan I got some similar messages as I get when I try to oen the task manager. The DDS would not run on my machine. The window pops up but then a popup saying the exact same thing as the taskmanager pop up came up. There must be something keeping these programs from running to get any diagnostic information or stopping them from running.

Hopefully you can help out. I would really appreciate it, if there is anything you need in addition to what I have given, just say the word and I will get it.

Thanks!

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#2 JetBlack

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Posted 30 December 2009 - 12:22 PM

I am not bumping this, but it has been 2 days so I was wondering if anyone has looked at this? Or if it is in anyone's queue?

#3 syler

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Posted 07 January 2010 - 06:38 PM

Hello,

My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if you
would let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and
we are trying our best to keep up.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

  • Please download GMER from one of the following locations, and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs, as this process may crash your computer.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Double click on Gmer to run it.
  • Allow the gmer.sys driver to load if asked.
  • You may see a rootkit warning window, If you do, click No.
  • Untick the following boxes on the right side of the Gmer screen.
    Sections
    IAT/EAT
    Files
    Show All
  • Click on Posted Image and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push Posted Image and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.



Then please post back here with the following:
  • log.txt
  • info.txt
  • Gmer log
Thanks

unite.jpg


#4 syler

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Posted 11 January 2010 - 09:22 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

unite.jpg





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