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Having problems, please help!


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#1 lobes

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Posted 28 December 2009 - 06:07 PM

Windows xp
Ok so my desktop has changed to green with a black box saying;
YOUR SYSTEM IS INFECTED!
System has been stopped due to a serious malfunction.
Spyware activity has been detected.
It is recommended to use spyware removal tool to prevent data loss.
Do not use the computer before all spyware removed.


Also I am unable to enter the task manager. There is a red circle with a white x in the taskbar-left or right clicking on it does nothing.

I ran spybot search and destroy and it found the following:
Microsoft.windows.activedesktop
microsoft.windows.disablesystemrestore
microsoft.windows.explorer
microsoft.windowssecuritycenter.taskmanager
refpron
right media
virtumonde.dll
virtumonde.prx
virtumonde.sdn
win32.agent.chh
win32.agent.wiw

Everytime I fix the selected problems it deletes all but one. Then I reboot, and it seems to start all over again. So it doesn't actually seem to be getting rid of anything.

Thank you in advance for any help you can provide.

Joe

Edited by lobes, 28 December 2009 - 06:09 PM.


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#2 quietman7

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Posted 29 December 2009 - 08:38 AM

Please download Malwarebytes Anti-Malware (v1.42) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- If Malwarebytes Anti-Malware results in any error messages, check the Help file's list of error codes within its program folder first. If you do not find any information, please refer to Common Issues, Questions, and their Solutions, Frequently Asked Questions. If the error you are receiving is not in the list, please report it here so the research team can investigate.

If you cannot use the Internet or download any required programs to the infected machine, you are going to need access to another computer (family member, friend, library etc) with an Internet connection. Save mbam-setup.exe to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive. If you cannot copy files to your usb drive, make sure its not "Write Protected". Some flash drives have a switch on the side which could have accidentally been moved to write protect.

-- Some types of malware will disable Malwarebytes Anti-Malware and other security tools to keep them from running properly. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe. If that did not work, rename it explorer.exe.
  • Double-click on the renamed file to start the installation.
  • If that still did not work, then try changing the file extension. <- click this link if you do not see the file extension
    If using Windows Vista, refer to these instructions.
  • Right-click on explorer.exe and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on explorer.com (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe and rename it to wuauclt.exe.
  • Double-click on wuauclt.exe to launch the program.
  • If that did not work, then change the .exe extension in the same way as noted above.
  • Double-click on wuauclt.com (or whatever extension you renamed it) to launch the program.
-- Other types of malware may delete the main mbam.exe executable file during installation or when attempting to perform a scan which results in various errors. One way to resolve this is to:
  • Download and install Malwarebytes Anti-Malware on a non-infected computer.
  • After installation, open Windows Explorer and navigate to the C:\Program Files\Malwarebytes' Anti-Malware\ folder where mbam.exe is located.
  • Copy the mbam.exe file to the Desktop and rename it to wuauclt.exe or explorer.exe.
  • Save the renamed file to a usb flash drive or CD and transfer to the infected computer.
  • Place it in the C:\Program Files\Malwarebytes' Anti-Malware folder, and then double-click on it to run.
Alternatively, you can download a randomized renamed mbam.exe version (i.e. jdRjuT7Hk.exe) from here and use that.

Note: If installation coninues to fail in normal mode, try installing and performing a Quick Scan in "safe mode". Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a safe mode scan, reboot normally, uninstall MBAM, then reinstall it and perform another Quick Scan.
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#3 lobes

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Posted 29 December 2009 - 11:20 AM

Thank you very much! Here's the log report.


Malwarebytes' Anti-Malware 1.42
Database version: 3450
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

12/29/2009 11:12:37 AM
mbam-log-2009-12-29 (11-12-37).txt

Scan type: Quick Scan
Objects scanned: 99570
Time elapsed: 2 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 3
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\wmsedc.dll (Trojan.Hiloti) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\duduranuz (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\mbt (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\mfa (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: wmsedc.dll -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSMHelp (Hijack.Help) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{4bdc8c3a-5d1d-40c4-8bc1-c2e03dc9bb45}\NameServer (Trojan.DNSChanger) -> Data: 193.104.110.38,4.2.2.1 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{cb2161e0-ee94-414c-bbda-6006dfd35333}\NameServer (Trojan.DNSChanger) -> Data: 193.104.110.38,4.2.2.1,192.168.0.1 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\jokigaju.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kijudawi.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mofewobi.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pobojohe.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pofegohu.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\tihufivi.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vagivoho.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\yomudaki.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\yubuguyi.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\wmsedc.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\ndisdrv.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\hyffiw.sys (Rootkit.Agent) -> Delete on reboot.

#4 quietman7

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Posted 29 December 2009 - 02:33 PM

Now rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode or complete a scan, then perform your scan in normal mode.
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#5 lobes

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Posted 29 December 2009 - 03:33 PM

Ok I ran malewarebytes again as you said, and tfc. However I am unable to boot into safemode. It starts to boot into it, then restarts. So I am unable to run superantispyware in safemode. Should I just run it normal?

Here's the malewarebytes log:

Malwarebytes' Anti-Malware 1.42
Database version: 3450
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

12/29/2009 2:59:50 PM
mbam-log-2009-12-29 (14-59-50).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 246505
Time elapsed: 34 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 45

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Avenger\hyffiw.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\Program Files\EA Sports\FIFA 09\rld-fi9k.exe (Malware.Packer) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\haypsixd.exe.vir (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\oqnqso.exe.vir (Trojan.Hiloti) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\srwq.exe.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\waxfhosk.exe.vir (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\6to4v32.dll.vir (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\AVR10.exe.vir (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\BtwSrv.dll.vir (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\dobafigi.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\FastNetSrv.exe.vir (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\Iasv32.dll.vir (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\jinuyeju.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\lsm32.sys.vir (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\mofomugo.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\msdmgvzq.dll.vir (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\opeia.exe.vir (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\pufuyada.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\samorasa.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\winlogon86.exe.vir (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\winsts.sys.vir (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\winupdate86.exe.vir (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000002.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000003.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000020.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000021.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000023.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000024.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000091.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000092.exe (Trojan.Hiloti) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000093.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000095.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000096.dll (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000097.dll (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000098.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000100.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000102.dll (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000103.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000104.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000107.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000109.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000110.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000111.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000112.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{72501B1A-8F5E-47D4-A314-BFFEC26AE60B}\RP1\A0000286.dll (Trojan.Vundo) -> Quarantined and deleted successfully.


Thanks,
Joe

#6 quietman7

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Posted 29 December 2009 - 04:21 PM

If you cannot scan in safe mode, then perform your scan in normal mode.

Some types of malware can delete or alter the safeboot key in the registry resulting in the inability to reboot into safe mode.

SUPERAntiSypware has a built in "Repairs" feature to fix the safeboot key, policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • From the Main Menu, click Preferences... or right-click on the icon in the system tray and choose "View Control Center (Perferences/Options)..."
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key"
  • Then click the Perform Repair... button.
  • You may be asked to reboot your computer for the changes to take effect. If not, just reboot manually.
It appears you also used ComboFix at some point. When did you download and run it?
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