Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Antiviris 2009


  • Please log in to reply
5 replies to this topic

#1 alankisza

alankisza

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 28 December 2009 - 12:25 PM

I was recently plagued by a rogue antivirus software called Antivirus 2009. I was unable to manipulate any functions on my computer until I was forced to buy the software. I was told of other similar stories by friends and given a link to this site where I followed the directions by installing Malwarebytes anti malware. After doing a full scan, and removing the infected portions, and rebooting Antivirus still shows as a program and as a desktop icon on my computer. I assume it is still an active program. I assumed it would be removed? I do not know what to do at this point?? Any help would be appreciated.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,493 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:34 PM

Posted 28 December 2009 - 04:04 PM

Hello and welcome. We need to see if other components are still here.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 alankisza

alankisza
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 29 December 2009 - 10:09 AM

To boopme. Thank you for your reply. I ran malwarebytes a second time after posting the blog. It initially showed 8 infections and then only showed one infection the 2x. When I tried to open up Antivirus 2009, I could not-said file not found. So I guess the program was removed although it did show as a program file on my C drive after I ran MBAM a 2x. I went to add-remove programs and did an uninstall. It seems to have uninstalled? So I assume the Antivirus 2009mis removed from my hard drive at this point and I would be safe to install something like Superantispyware that you recommend. I have CC Cleaner installed so I assume that would be OK as opposed to installing ATF Cleaner-I do not know if installing multiple Cleaner/Antivirus software would cause conflict issues? Lastly the Rootkits with Rootrepeal is beyond my understanding or expertise-what is the purpose of that? Thanks for the help.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,493 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:34 PM

Posted 29 December 2009 - 12:04 PM

Hello... As you have Ccleaner ATF is not needed. MBAM ans SAS are safe to use with an ANtivirus installed and will not conflict. You should run SAS also as it picks up what others miss. You didn't post the logs so I cannot confirm what was on here and removed.

Rootkits are a different and dangerous form of malware. So I wanted to check for them with a rootkit specific tool. Also as anything I recommend for you to run it will not be harmful to your system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 alankisza

alankisza
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 31 December 2009 - 05:01 PM

Thanks for your help boopme. I think my problems are resolved for now. Appreciate it very much!

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,493 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:34 PM

Posted 31 December 2009 - 07:38 PM

OK<you're welcome. If all's goood then....
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users