Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Malware Defense casued system to be unresponsive

  • This topic is locked This topic is locked
3 replies to this topic

#1 rfergus63


  • Members
  • 2 posts
  • Local time:02:27 PM

Posted 28 December 2009 - 11:16 AM

Hello, my Dell Precision M4400 became infected with the Malware Defense program and began indicating the machine was infected. In normal mode the system would only work for about 2 minutes then only the mouse cursor would move and CTRL ALT DEL would not respond. I found some instruction through Google on how to remove Malware Defense manually in Safe Mode. I removed the indicated files and registry entries but the system still only runs for about 2 minutes in normal mode.

Thank you in advance for your assistance.

DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by Faro Preferred User at 9:48:42.62 on Mon 12/28/2009
Internet Explorer: 6.0.2900.2180
AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}

============== Running Processes ===============

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6081206
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
mDefault_Page_URL = hxxp://www.dell.com
mDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6081206
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uURLSearchHooks: FCToolbarURLSearchHook Class: {19a0f032-27d7-4227-bbb5-51aa9e5904f5} - c:\program files\dogpile toolbar\Helper.dll
uURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Freecause Toolbar BHO: {399c60d2-38b1-4e25-b9e7-6498c1bc2dcd} - c:\program files\dogpile toolbar\Toolbar.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
TB: Dogpile Toolbar: {c53fe659-316a-4f56-a194-a5be491be866} - c:\program files\dogpile toolbar\Toolbar.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send To Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: faroobject - {BF864E1D-CA63-4042-ADD6-C3F1F7D3CA34} - c:\program files\common files\faro shared\Object Browser.dll
Handler: faroqrep - {8C2CF78C-9BB8-43C5-8B44-40C23F2025D2} - c:\program files\common files\faro shared\Quick Reporting.dll
LSA: Authentication Packages = msv1_0 wvauth

============= SERVICES / DRIVERS ===============

=============== Created Last 30 ================

2009-12-23 14:11:45 0 dc----w- c:\docume~1\alluse~1\applic~1\{BC9FCCF7-E686-494B-8C9B-55C9A39A7CA9}
2009-12-23 12:25:32 0 d-----w- c:\docume~1\faropr~1\applic~1\Malwarebytes
2009-12-23 12:24:32 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-23 12:24:32 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-12-22 22:35:57 0 d-----w- C:\f5225da948e951805475899d9f90
2009-12-22 21:02:57 0 d-----w- C:\d3755ae75d0e203db8d868fa
2009-12-22 20:48:41 0 d-----w- C:\c5ca640a45586ee076d98bc325bb
2009-12-22 20:38:45 0 d-----w- c:\windows\system32\PreInstall
2009-12-22 20:24:27 0 d-----w- C:\2b9c7f401907ed0096e46a5a
2009-12-22 20:09:48 0 d-----w- c:\windows\pss
2009-12-22 02:52:50 142832 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2009-12-22 02:52:15 0 d-----w- C:\25f660e11f1f325cbec40032075a
2009-12-22 02:42:52 0 d-----w- C:\ca13515b7756879563206b
2009-12-22 02:36:35 0 d-----w- c:\program files\Microsoft Security Essentials
2009-12-22 02:36:06 0 d-----w- C:\501abfc298dea18db4
2009-12-20 01:16:10 666 ----a-w- c:\windows\system32\krl32mainweq.dll
2009-12-20 01:15:08 202 ----a-w- c:\windows\system32\srcr.dat
2009-12-18 02:13:16 0 d-----w- c:\program files\Microsoft
2009-12-18 02:13:15 0 d-----w- c:\program files\MSN Toolbar
2009-12-18 02:12:09 0 d-----w- c:\program files\Dogpile Toolbar
2009-12-18 02:11:57 0 d-----w- c:\program files\MSN Toolbar Installer

==================== Find3M ====================

2009-12-16 01:07:23 72635 ----a-w- c:\windows\system32\nvModes.dat
2009-12-12 20:38:38 88 ----a-w- C:\cmmcfg.dat
2009-10-01 15:29:14 195440 ------w- c:\windows\system32\MpSigStub.exe

============= FINISH: 9:48:58.84 ===============

Attached Files

BC AdBot (Login to Remove)


#2 fireman4it


    Bleepin' Fireman

  • Malware Response Team
  • 13,512 posts
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:02:27 PM

Posted 07 January 2010 - 03:47 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.



If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif

#3 rfergus63

  • Topic Starter

  • Members
  • 2 posts
  • Local time:02:27 PM

Posted 07 January 2010 - 03:53 PM

I have resolved this issue. Admin, please close this thread.

Thank you
Rob Ferguson

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator

  • Moderator
  • 37,094 posts
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:03:27 PM

Posted 07 January 2010 - 06:07 PM


Thank you for posting back. I'm glad that your computer problems have been fixed. Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users