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My computer was/is infested with virus and I don't know if it's clean.


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#1 norris123

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Posted 28 December 2009 - 05:18 AM

This is one of toughest virus I encountered and again I'm on the point of deciding whether to reformat or not. This happened when I tried to install a program. I did not know that the program contains virus. After installing, my browser crashed and restarted my computer. After that, some programs like my bluetooth could not start and it's showing that I should check the installation path or whatever because it has virus. I was about to scan it with avira but unfortunately it is not starting also. It says it has been configured. I performed a quick scan using mbam and it found (as I can remember) 8 viruses. It has malware trace, trojan and backdoor whatever, etc. It asked to restart the computer so I did. When I restarted the system again, I could not use the computer anymore and i don't know why.

I started in safe mode. Unfortunately avira is not working. This time mbam didn't found any problems. So I decided of having a system scan online. I used eset and found out that almost every .htm file has iframe nap virus(?). There were hundred of thousands of them. I accidentally clicked on delete quarantined files so I don't know if I did the right thing or not.

So I restarted again on normal mode. I checked my bluetooth and it was messed up and was on that scenario again. Mbam didn't found any threats but I know that there is. I decided to boot in safe mode and have a system restore. Now I can use the computer better. The problem is just that avira is detecting htm files again with the iframe virus. It couldn't be repaired and is moved to quarantine. I don't know if these files are necesarry for my programs.

I know that there is not much details about the problem because I'm also not sure what it is. I'm just hoping that I could get any help regarding this. Thank you and happy holidays. :thumbsup:


EDIT: I moved your topic from the Vista forum to a more appropriate forum ~ Elise

Edited by elise025, 28 December 2009 - 05:48 AM.


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#2 boopme

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Posted 28 December 2009 - 11:14 AM

Hello and welcome..

Ok so we lost our MBam log?

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 norris123

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Posted 29 December 2009 - 09:58 AM

Thanks boopme! It really helped! My system is running much better now.

Anyway, here are the scan logs:

Malwarebytes' Anti-Malware 1.42
Database version: 3409
Windows 6.0.6000
Internet Explorer 8.0.6001.18865

12/29/2009 6:42:12 PM
mbam-log-2009-12-29 (18-42-12).txt

Scan type: Quick Scan
Objects scanned: 105608
Time elapsed: 7 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/29/2009 at 10:42 PM

Application Version : 4.27.1002

Core Rules Database Version : 4419
Trace Rules Database Version: 2246

Scan type : Complete Scan
Total Scan Time : 03:35:23

Memory items scanned : 306
Memory threats detected : 0
Registry items scanned : 6600
Registry threats detected : 0
File items scanned : 264894
File threats detected : 2

Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\UA000079.DLL
C:\WINDOWS\UA000106.DLL

My question is what do I do with the infected files in the quarantine? Should I restore them? I'm bothered that it might the programs that is related to.

#4 boopme

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Posted 29 December 2009 - 11:59 AM

Hello. Why restore? Is something not running Properly. They were quarantined as infected and cannot harm you from there. Restoring will put the infection back.
You need to do one more thing.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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