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HP Laptop not recognizing CD/DVD Rom drive


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#1 Fidelis25

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Posted 27 December 2009 - 10:49 PM

Windows XP SP3
HP Pavilion dv4000

I ran into some virus trouble lately and received some great help in another forum. During the onset of the virus problem, my computer stopped recognizing the CD/DVD Rom drive. The person helping me thought this aspect of it may be more of an hardware issue.

When I get into Safe mode and run device manager, no CD/DVD drive is listed.

I am trying to reinstall Windows, hence I need the Cd drive.

I can post the link to my other virus removal thread if needed for any reference.

MANY Thanks.

Link to HJT topic

Edited by elise025, 28 December 2009 - 06:50 AM.
Added the link to the HJT topic


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#2 the_patriot11

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Posted 28 December 2009 - 10:03 AM

it may be a driver issue. reboot it and enter the BIOS and see if the BIOS recognizes the CD drive, if it does, then its most likely a driver error, and you should be able to boot from it and load windows (im assuming you haven't tried that yet) If BIOS does not recognize the CD drive, then its most likely a hardware problem.

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#3 garmanma

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Posted 28 December 2009 - 06:28 PM

Something else to check, also

http://support.microsoft.com/kb/314060
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