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Unknown Issue - Laptop Stalling / Lagging


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#1 survivor13

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Posted 27 December 2009 - 05:59 PM

Not sure what is going on or what program may be causing my work laptop to stall out. It does not matter whether I am using Firefox, Microsoft, Picassa, whatever, the laptop will just lock up for about 15-30 seconds. I ran CCleaner to clean up the laptop. I ran defrag. I then ran Spybot and it found no threats. I tried Hijack This and the report is below (and attached). I am running a Dell Latitude D820 with 1 GB Ram. This started happening within the last 2 weeks and the last 2 programs loaded were 1) AVG Business edition which I cannot remove since it is a work laptop, and 2) Skype. Can anyone tell me from the report below if something is causing this problem?

Thank you,

Vic

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:51:42 AM, on 12/27/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Dell\Dell Mobile Broadband\systray.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [systray] C:\Program Files\Dell\Dell Mobile Broadband\systray.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04g\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1257372434953
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1257454785203
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = WRIGHTFIRM.LOCAL
O17 - HKLM\Software\..\Telephony: DomainName = WRIGHTFIRM.LOCAL
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = WRIGHTFIRM.LOCAL
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = WRIGHTFIRM.LOCAL
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 7114 bytes

Attached Files



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#2 miekiemoes

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Posted 28 December 2009 - 07:06 AM

Hi,

This started happening within the last 2 weeks and the last 2 programs loaded were 1) AVG Business edition which I cannot remove since it is a work laptop, and 2) Skype. Can anyone tell me from the report below if something is causing this problem?

You may want to contact the system admin, because I'm pretty sure it's your latest AVG causing this as this has been reported before.
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#3 survivor13

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Posted 28 December 2009 - 09:10 PM

Thanks miekiemoes. As I expected, our network specialists indicated that it is not AVG. They stated that AVG is the least intrusive virus protection out there and that is why we switched from Symantec. I am getting 4 GB of new ram tomorrow and will see if the problem continues. Any other ideas of our tech guys refuse to believe it is AVG? Did the Hijack list show anything that I should be concerned about?

#4 miekiemoes

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Posted 29 December 2009 - 02:33 AM

Hi,

It's not the way how AVG uses resources, it's the way how their latest version acts, because some things have changed in it.
Also see here: http://forums.avg.com/ww-en/avg-free-forum...ow&id=35727
For example, when people are playing games or have any other application in full screen, AVG now minimizes it frequently. The same happens when random programs are open (not full screen)... in loads of cases the program just stalls for a couple of seconds because of AVG. In either way, adding extra RAM *may* help a bit as well, so the "lockups" will be shorter.

There's nothing strange/suspicious in your HijackThislog :(

Edited by miekiemoes, 29 December 2009 - 02:34 AM.

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#5 survivor13

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Posted 29 December 2009 - 11:15 AM

4 GB ram of memory installed and the problem still exists. I will let our network guys know what you said about AVG.

Thanks,

Vic

#6 miekiemoes

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Posted 29 December 2009 - 11:42 AM

The only way to properly troubleshoot is to remove potential causes, so in this case, uninstall AVG and see if that solves it. If so, then you can reinstall it again (but then you'll know what's causing this).
I don't think that disabling (without uninstalling) will help, but you can always give it a try. What happens if you disable the AVG Resident Shield ?
Unfortunately I cannot tell you where to find that option, or how to disable AVG since I don't use it and I can't find proper instructions on the web how to disable this latest version.
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#7 survivor13

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Posted 29 December 2009 - 08:10 PM

The tech that came out is clueless as to what the problem is. He uninstalled AVG and even disabled Microsoft Windows Update. When he rebooted and ran in safe mode, the problem did not occur. Thus, that leads me to believe it is a software issue somewhere. He ran ComboFix and it found 1 item which was removed. Even with AVG uninstalled and this one bug that ComboFix removed, the problem continues. It is baffling!!! I just want to use my computer for longer than a minute without having to wait 30 seconds for my next use.

Do you of any free problems that I can run to scan this system. I have used Hijack This, Spybot, CCleaner, and the tech used ComboFix.

Thanks,

Vic

#8 miekiemoes

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Posted 30 December 2009 - 02:40 AM

Hi,

So it even occurs when AVG was uninstalled? Good the test was done anyway to temporary uninstall it, this to make sure.
Well, if it isn't AVG, then it's indeed another cause. If the problem doesn't occur in safe mode, then it means the program/cause isn't running in safe mode either.
From your first post, you said that the only change was Sky installed as well. No need to test it and uninstall it, just disable its startup reference via msconfig..
To do this, go to start > run and type msconfig
There select the tab "startup"
Disable (uncheck) the "Skype" startup entry in there.
Then reboot.

If that didn't work either, you can test and disable the other startup references there, then reboot again and see if that solves it. If it does, then one of the programs you disabled in startup is the cause, so it will be a matter of enabling them one by one again and test to find out.
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#9 miekiemoes

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Posted 22 January 2010 - 08:35 AM

Since there is no feedback anymore, I assume this issue is resolved ... so, this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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