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norton 360 update fails


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#1 rmreingold

rmreingold

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  • Local time:11:43 AM

Posted 27 December 2009 - 03:09 PM

Machine appears to be working ok but both symantec.com and mcafee.com are blocked, plus automatic windows update appears to be shut down.
I originally went thru the usual XP cleaning routines of ccleaner, superantispyware, malwarebytes antimalware, combofix, and mgtools.
Although some malware was found and removed, symantec and mcafee were still blocked.
So, I have restored machine to original conditon from full backup, and need help unblocking sites.
Please note that I have checked hosts file and it is ok, and registry pointer to it is correct.
Below are the DDS and Rootrepeal ARK.TXT files, ATTACH.TXT file is attached.

DDS (Ver_09-12-01.01) - NTFSx86
Run by HP_Owner at 13:07:26.92 on Sun 12/27/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.958.430 [GMT -6:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}
FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\providerComcast\bin\tgsrvc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Lexmark 2300 Series\lxcgmon.exe
C:\Program Files\Lexmark 2300 Series\ezprint.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Common Files\AOL\1136231356\ee\AOLHostManager.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\AOL\1136231356\ee\AOLServiceHost.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\lxcgcoms.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MSN\Toolbar\3.0.0988.2\msntask.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\HP_Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q405&bd=pavilion&pf=desktop&parm1=seconduser
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {1e8a6170-7264-4d0f-beae-d42a53123c75} - c:\program files\common files\symantec shared\coshared\browser\1.7\NppBho.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0988.2\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Show Norton Toolbar: {90222687-f593-4738-b738-fbee9c7b26df} - c:\program files\common files\symantec shared\coshared\browser\1.7\UIBHO.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0988.2\msneshellx.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
uRunOnce: [MISPInst] "c:\docume~1\hp_owner\locals~1\temp\mcinstalltemp\Install.exe" /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart
mRun: [HPHUPD08] c:\program files\hp\digital imaging\{33d6cc28-9f75-4d1b-a11d-98895b3a3729}\hphupd08.exe
mRun: [PCDrProfiler]
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [SMSERIAL] sm56hlpr.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [HostManager] c:\program files\common files\aol\1136231356\ee\AOLHostManager.exe
mRun: [Pure Networks Port Magic] "c:\progra~1\purene~1\portma~1\PortAOL.exe" -Run
mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16
mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe"
mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe"
mRun: [FaxCenterServer] "c:\program files\lexmark fax solutions\fm3032.exe" /s
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\point32.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [<NO NAME>]
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRunServices: [Microsoft] wishs.exe
dRun: [Microsoft Live Messenger] LiveMssngr.exe
dRunServices: [Microsoft Live Messenger] LiveMssngr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} - hxxp://a248.e.akamai.net/f/248/5462/2h/www.symantecstore.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.1.2.cab
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hp_owner\applic~1\mozilla\firefox\profiles\9sa8kzqd.default\
FF - component: c:\documents and settings\all users\application data\google\toolbar for firefox\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbarloader.dll
FF - component: c:\documents and settings\all users\application data\google\toolbar for firefox\{3112ca9c-de6d-4884-a869-9855de68056c}\components\metricsloader.dll
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npGoogleGadgetPluginFirefoxWin.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2007-7-17 108904]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2007-7-17 108904]
R2 tgsrvc_providercomcast;SupportSoft Repair Service (providercomcast);c:\program files\providercomcast\bin\tgsrvc.exe [2008-5-2 148768]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-3-28 109616]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20080328.003\NAVENG.SYS [2008-3-28 82256]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20080328.003\NAVEX15.SYS [2008-3-28 895408]
S2 aivpkm;aivpkm;c:\windows\system32\svchost.exe -k aivpkm [2004-8-4 14336]
S2 ecsyef;ecsyef;c:\windows\system32\svchost.exe -k ecsyef [2004-8-4 14336]
S2 hsdsqwERVEsss;hsdsqwERVEsss;c:\windows\system32\SVCHOST.EXE -k hsdsqwERVEsss [2004-8-4 14336]
S2 iulynaERVEsss;iulynaERVEsss;c:\windows\system32\SVCHOST.EXE -k iulynaERVEsss [2004-8-4 14336]
S2 rlstlf;rlstlf;c:\windows\system32\svchost.exe -k rlstlf [2004-8-4 14336]
S2 vsqjkj;vsqjkj;c:\windows\system32\svchost.exe -k vsqjkj [2004-8-4 14336]
S2 yuytxhnj;yuytxhnj;\??\c:\windows\system32\drivers\voelme.sys --> c:\windows\system32\drivers\voelme.SYS [?]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-1-13 30192]
S3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2008-3-29 1174664]

=============== Created Last 30 ================

2009-12-20 20:35:09 25601 ----a-w- c:\windows\system32\fimp.elo
2009-12-07 17:43:07 0 d-----w- C:\DRAKE09

==================== Find3M ====================

2009-10-11 10:17:27 411368 ----a-w- c:\windows\system32\deploytk.dll
2008-06-25 18:00:06 411712 --sha-w- c:\windows\system32\winsrv.exe

============= FINISH: 13:08:52.90 ===============





ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/12/27 13:13
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF2125000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79F0000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEED61000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\Program Files\Common Files\Symantec Shared\VirusDefs\20080328.003\EraserUtilRebootDrv.sys
Status: Locked to the Windows API!

SSDT
-------------------
#: 012 Function Name: NtAlertResumeThread
Status: Hooked by "<unknown>" at address 0x8525c438

#: 013 Function Name: NtAlertThread
Status: Hooked by "<unknown>" at address 0x85f64688

#: 017 Function Name: NtAllocateVirtualMemory
Status: Hooked by "<unknown>" at address 0x8502bb38

#: 031 Function Name: NtConnectPort
Status: Hooked by "<unknown>" at address 0x85ef9ce8

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xf23c1020

#: 043 Function Name: NtCreateMutant
Status: Hooked by "<unknown>" at address 0x85e021a0

#: 053 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0x8504cbf0

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xf23c12a0

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xf23c1800

#: 083 Function Name: NtFreeVirtualMemory
Status: Hooked by "<unknown>" at address 0x84fea6c0

#: 089 Function Name: NtImpersonateAnonymousToken
Status: Hooked by "<unknown>" at address 0x851ac2b0

#: 091 Function Name: NtImpersonateThread
Status: Hooked by "<unknown>" at address 0x85281678

#: 108 Function Name: NtMapViewOfSection
Status: Hooked by "<unknown>" at address 0x851773c0

#: 114 Function Name: NtOpenEvent
Status: Hooked by "<unknown>" at address 0x852528a8

#: 123 Function Name: NtOpenProcessToken
Status: Hooked by "<unknown>" at address 0x850597f0

#: 129 Function Name: NtOpenThreadToken
Status: Hooked by "<unknown>" at address 0x8501fd28

#: 206 Function Name: NtResumeThread
Status: Hooked by "<unknown>" at address 0x85069cd0

#: 213 Function Name: NtSetContextThread
Status: Hooked by "<unknown>" at address 0x85eeb1b0

#: 228 Function Name: NtSetInformationProcess
Status: Hooked by "<unknown>" at address 0x85000190

#: 229 Function Name: NtSetInformationThread
Status: Hooked by "<unknown>" at address 0x84ffcaf0

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xf23c1a50

#: 253 Function Name: NtSuspendProcess
Status: Hooked by "<unknown>" at address 0x84ff7008

#: 254 Function Name: NtSuspendThread
Status: Hooked by "<unknown>" at address 0x85ef2550

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "<unknown>" at address 0x851d4ca8

#: 258 Function Name: NtTerminateThread
Status: Hooked by "<unknown>" at address 0x85f5ab58

#: 267 Function Name: NtUnmapViewOfSection
Status: Hooked by "<unknown>" at address 0x85ea4190

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "<unknown>" at address 0x85170780

Stealth Objects
-------------------
Object: Hidden Code [Driver: atapi, IRP_MJ_DEVICE_CONTROL]
Process: System Address: 0x8610d8b0 Size: 1873

==EOF==

Attached Files



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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
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  • Location:Bloomington, IN
  • Local time:01:43 PM

Posted 06 January 2010 - 06:43 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

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Posted 13 January 2010 - 11:34 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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