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sshnas.dll trojan


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#1 a2rudeboy

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Posted 27 December 2009 - 02:55 PM

I have the error message C:/Windows/system32/sshnas.dll when i start my computer

I am running Windows 7, and Firefox.

It seems to make my computer run very slow (for a less than one month old computer) and firefox is locking up often.

How do i remove it?

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 27 December 2009 - 03:49 PM

Hello, this looks like trojan Fake alert..

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 a2rudeboy

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Posted 27 December 2009 - 05:27 PM

Malwarebytes' Anti-Malware 1.42
Database version: 3441
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

27-Dec-09 17:25:37
mbam-log-2009-12-27 (17-25-37).txt

Scan type: Quick Scan
Objects scanned: 93748
Time elapsed: 4 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Handle (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sshnas (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Windows\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job (Trojan.Downloader) -> Quarantined and deleted successfully.

#4 boopme

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Posted 27 December 2009 - 11:02 PM

Hello,OK that was good. Do these now please.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 a2rudeboy

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Posted 28 December 2009 - 03:37 AM

everything appears to be working perfectly fine


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/28/2009 at 03:17 AM

Application Version : 4.32.1000

Core Rules Database Version : 4415
Trace Rules Database Version: 2243

Scan type : Complete Scan
Total Scan Time : 00:15:42

Memory items scanned : 195
Memory threats detected : 0
Registry items scanned : 6764
Registry threats detected : 1
File items scanned : 31676
File threats detected : 10

Trojan.Agent/Gen
HKU\S-1-5-21-1612378306-484763497-1138644467-1000\Software\Videohost

Adware.Tracking Cookie
C:\Users\Nate\AppData\Roaming\Microsoft\Windows\Cookies\Low\nate@absolutesoftware.112.2o7[1].txt
C:\Users\Nate\AppData\Roaming\Microsoft\Windows\Cookies\Low\nate@doubleclick[1].txt
C:\Users\Nate\AppData\Roaming\Microsoft\Windows\Cookies\Low\nate@eas.apm.emediate[2].txt
C:\Users\Nate\AppData\Roaming\Microsoft\Windows\Cookies\Low\nate@revsci[1].txt
C:\Users\Nate\AppData\Roaming\Microsoft\Windows\Cookies\nate@mediaplex[3].txt
C:\Users\Nate\AppData\Roaming\Microsoft\Windows\Cookies\nate@apmebf[2].txt
C:\Users\Nate\AppData\Roaming\Microsoft\Windows\Cookies\nate@apmebf[1].txt
C:\Users\Nate\AppData\Roaming\Microsoft\Windows\Cookies\nate@atdmt[1].txt
C:\Users\Nate\AppData\Roaming\Microsoft\Windows\Cookies\nate@mediaplex[2].txt
C:\Users\Nate\AppData\Roaming\Microsoft\Windows\Cookies\nate@questionmarket[1].txt

#6 boopme

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Posted 28 December 2009 - 10:56 AM

OK, yes looks good,, Not the worst of infections..

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 a2rudeboy

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Posted 30 December 2009 - 04:24 AM

One last question-

My computer seems to be locking up a bit (in firefox, it will go through ocassional bursts of "not responding") and sometimes firefox crashes

This seems to happen far more often during and after i've used facebook chat... but it is not limited to those moments.

I was wondering if this could be connected to the trojan, to firefox, to facebook chat, or to any and all.

Thanks

#8 boopme

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Posted 30 December 2009 - 11:05 AM

It;s always possible.. Let's do a long scan with Drweb-cureit.


Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 a2rudeboy

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Posted 31 December 2009 - 02:02 AM

A couple things first:

For some reason, the f8 safe mode method wasnt working (i tried about 3/4 times) is this a problem? i ended up booting through msconfig

also, every time i start the computer, i get a message from spybot saying it was deleting something called "gotoassist" value. should it be doing this every time.

here's the log:

7d9c5129f3d30.bup\stream000;C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Quarantine\7d9c5129f3d30.bup;BackDoor.Click.934;;
7d9c5129f3d30.bup;C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Quarantine;Archive contains infected objects;Moved.;
7d9c5129f3d30.bup\stream000;C:\Documents and Settings\Nate\DoctorWeb\Quarantine\7d9c5129f3d30.bup;BackDoor.Click.934;;
7d9c5129f3d30.bup;C:\Documents and Settings\Nate\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;

#10 boopme

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Posted 31 December 2009 - 03:27 PM

Hello, The Go To assist looks like an installed application.
have you installed and use this. http://www.gotoassist.com/en_US/entry.tmpl
If you use it then set SpyBot to ignore it. If you don't then remove it thru Control Panel. SpyBot sees it as an intrusive program. Which it should.


Safe Mode:
SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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