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malwarebytes error code 707 (2,0)


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6 replies to this topic

#1 John-1974

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Posted 27 December 2009 - 02:14 PM

Hello,

I think i am infected because i am getting pop up audio adds. I tried to run malwarebytes but no luck. The error code i am getting is 707 ( 2,0). The virus also has caused my Norton-antivirus to malfunction. I did restore my computer to prev date and was able to run Norton again. Please help. I am running windows XP pro. Your help is highly appreciated.

John

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#2 garmanma

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Posted 27 December 2009 - 02:29 PM

From their support

Error 707: Error during enumeration of languages. Please reinstall the application.


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#3 boopme

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Posted 27 December 2009 - 02:35 PM

Hello and welcome. I am moving this from XP to the Am I Infected forum as you are.

Please go to
C:/Windows/System32 look for the taskmgr.exe file.

Copy the file to My Documents folder.
Rename it to explorer.exe
Now that you have Task Manager open. Look for suspicious processes.. (all numbers or something consuming most of the CPU).
Highlight such and click End Process

This should allow you to now run MBAm.

Post the MBAM log
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#4 John-1974

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Posted 27 December 2009 - 05:52 PM

From their support

Error 707: Error during enumeration of languages. Please reinstall the application.


Hi,

I am unable to uninstall malwarebytes. I am getting the following error: messeage file C:\programfiles\malwarebytes'antimalware\unis000.msg is missing. please correct the problem or obtain a new copy of the program.

#5 John-1974

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Posted 27 December 2009 - 05:56 PM

Hello and welcome. I am moving this from XP to the Am I Infected forum as you are.

Please go to
C:/Windows/System32 look for the taskmgr.exe file.

Copy the file to My Documents folder.
Rename it to explorer.exe
Now that you have Task Manager open. Look for suspicious processes.. (all numbers or something consuming most of the CPU).
Highlight such and click End Process

This should allow you to now run MBAm.

Post the MBAM log
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Hi,

I do not have any problem opening the task manager. Could you tell me what is considered a suspecious file to look for? Also, how do i find and run the MBAM file. thanks

Edited by John-1974, 27 December 2009 - 06:15 PM.


#6 John-1974

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Posted 28 December 2009 - 03:03 PM

Hello and welcome. I am moving this from XP to the Am I Infected forum as you are.

Please go to
C:/Windows/System32 look for the taskmgr.exe file.

Copy the file to My Documents folder.
Rename it to explorer.exe
Now that you have Task Manager open. Look for suspicious processes.. (all numbers or something consuming most of the CPU).
Highlight such and click End Process

This should allow you to now run MBAm.

Post the MBAM log
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


UPDATE: problem is resolved. Malwarebytes is running now. Thanks for your time

#7 boopme

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Posted 28 December 2009 - 03:44 PM

You mean the PC is normal or MBAm is running so things are OK.
You should post the log for review,

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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