Malware from activex on hp tech support chat

Hi there,
Hope someone can help with this situation.
I got malware from the hp tech support chat when I clicked allow activex.
It hijacked my desktop, my avg and disabled all my services.
I was able to use Malwarebytes to get rid of most of it but I am still having some issues.
When I use Google or Bing my results come up right but when I click on a link it is redirected.
Also for some reason my AVG won't let me open my Family Tree Maker as it says there is a Trojan vundo.jd attached to it.
I have a Hijackthis log. I am running Windows XP Home Edition Service Pack 3. Also have Spybot S & D loaded.
Thanks in advance for any help with this annoyance.
Cindy

PS this is a repost from the Intro forum as I didn't read the big blue note at the top of the page that said don't post problems here! Thanks again


EDIT: I moved your topic to a more appropriate forum and deleted the topic in Introductions ~ Elise

Edited by elise025, 27 December 2009 - 02:01 PM.

Hello cindymsg,

First,

Please update Malwarebytes' Anti-Malware by clicking the Check for Updates button on the Update tab
On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Next,

Please download GMER from one of the following locations and save it to your desktop:

• Main Mirror
  This version will download a randomly named file (Recommended)
• Zipped Mirror
  This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

• Disconnect from the Internet and close all running programs.
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
• Now click the Scan button. If you see a rootkit warning window, click OK.
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
• Click the Copy button and paste the results into your next reply.
• Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.

In your next reply, please include the following logs:

• MBAM
• GMER

Regards
swagger

EDIT: User already has MBAM

Edited by swagger, 27 December 2009 - 03:40 PM.

Ok I ran the Malwarebytes scan with nothing.
GMER loads and runs the start up scan but I am not allowed to save it. I was however able to get a screen shot.
When I try to do the full scan it hangs up.
When I try to start in safemode I get BSOD with the follwing stop error
STOP: 0x0000007B (9xf78A2524. 0xc0000034, 0x00000000,0x000000000)
What now?

Hello cindymsg,

Let's forget about trying to run GMER for now. Let's try a different approach:

First,

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
• In the Main Menu, click the Preferences... button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Next,

Update and scan with Malwarebytes' Anti-Malware once again.

In your next reply, please include the following logs:

• SAS
• MBAM

Regards,
swagger

Ok here is my MBAM and SAS Logs
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/28/2009 at 08:51 PM

Application Version : 4.32.1000

Core Rules Database Version : 4419
Trace Rules Database Version: 2246

Scan type : Complete Scan
Total Scan Time : 03:11:31

Memory items scanned : 412
Memory threats detected : 0
Registry items scanned : 8339
Registry threats detected : 0
File items scanned : 159554
File threats detected : 133

Adware.Tracking Cookie
.atwola.com [ C:\Documents and Settings\Cindy Quigley\Application Data\Mozilla\Profiles\default\03wuu0ac.slt\cookies.txt ]
.myaccount.netscape.com [ C:\Documents and Settings\Cindy Quigley\Application Data\Mozilla\Profiles\default\03wuu0ac.slt\cookies.txt ]
myaccount.netscape.com [ C:\Documents and Settings\Cindy Quigley\Application Data\Mozilla\Profiles\default\03wuu0ac.slt\cookies.txt ]
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@a1.interclick[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@ads.bridgetrack[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@ads.pointroll[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@ads.undertone[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@adserver.adtechus[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@apmebf[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@at.atwola[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@atdmt[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@atwola[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@cdn4.specificclick[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@collective-media[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@content.yieldmanager[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@content.yieldmanager[3].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@countrymusic.about[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@dominionenterprises.112.2o7[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@earthlink.122.2o7[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@ehg-verizon.hitbox[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@homestore.122.2o7[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@imrworldwide[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@interclick[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@invitemedia[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@m2omedia[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@mass2onemedia[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@media6degrees[2].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@microsoftwindows.112.2o7[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@nextag[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@oasn04.247realmedia[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@server.iad.liveperson[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@server.iad.liveperson[3].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@specificclick[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@specificmedia[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@tracking.realtor[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@www.directnetadvertising[1].txt
C:\Documents and Settings\Erin Quigley\Application Data\Earthlink\6.0\cquigley@jps.net\Cookies\erin_quigley@www.googleadservices[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@247realmedia[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@a1.interclick[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@ad.flingwebads[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@ad.wsod[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@ad.yieldmanager[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@adinterax[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@adlegend[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@ads.bridgetrack[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@ads.pointroll[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@ads.undertone[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@ads.verticalscope[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@advertising[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@apmebf[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@at.atwola[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@atdmt[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@bs.serving-sys[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@burstbeacon[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@burstnet[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@casalemedia[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@cdn4.specificclick[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@collective-media[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@content.yieldmanager[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@content.yieldmanager[3].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@d.mediaforceads[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@data.coremetrics[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@doubleclick[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@earthlink.122.2o7[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@edge.ru4[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@ehg-myspaceinc.hitbox[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@ehg-verizon.hitbox[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@eyewonder[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@fastclick[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@homestore.122.2o7[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@iacas.adbureau[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@imrworldwide[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@insightexpressai[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@interclick[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@intermundomedia[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@invitemedia[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@lfstmedia[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@media.expedia[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@media6degrees[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@mediaplex[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@microsoftwindows.112.2o7[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@msnportal.112.2o7[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@myaccount.verizonwireless[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@network.realmedia[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@oasn03.247realmedia[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@oasn04.247realmedia[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@ontarget.122.2o7[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@pointroll[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@questionmarket[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@realmedia[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@sales.liveperson[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@sales.liveperson[3].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@sales.liveperson[4].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@secur.112.2o7[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@serving-sys[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@snagajob.122.2o7[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@socialmedia[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@specificclick[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@specificmedia[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@t.pointroll[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@tacoda[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@test.coremetrics[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@thefind[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@tracking.realtor[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@trafficmp[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@tribalfusion[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@www.burstbeacon[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@www.burstnet[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@www.directnetadvertising[1].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@www.googleadservices[2].txt
C:\Documents and Settings\Todd Quigley\Application Data\Earthlink\6.0\tqhunter@jps.net\Cookies\todd_quigley@www.googleadservices[7].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@ad.yieldmanager[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@ad.yieldmanager[3].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@ad.yieldmanager[4].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@adbrite[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@ads.addynamix[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@adserver.adtechus[1].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@apmebf[1].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@apmebf[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@clickpayz8.91462.blueseek[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@content.yieldmanager[1].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@doubleclick[1].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@doubleclick[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@fastclick[1].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@fastclick[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@invitemedia[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@media6degrees[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@questionmarket[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@zedo[1].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@zedo[2].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@zedo[3].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@zedo[4].txt
C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Cookies\system@zedo[6].txt


Malwarebytes' Anti-Malware 1.42
Database version: 3441
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/27/2009 1:38:04 PM
mbam-log-2009-12-27 (13-38-04).txt

Scan type: Quick Scan
Objects scanned: 156748
Time elapsed: 27 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hello again cindymsg,

With the exception of the tracing cookies found, those logs look good. Let's dive a little bit deeper. Please follow the instructions below:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

• Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
• Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
• The Express scan will automatically begin.
  (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
• If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
• If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)

• After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
• In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
• Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
• Please be patient as this scan could take a long time to complete.
• When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
• Click Select All, then choose Cure > Move incurable.
• In the top menu, click file and choose save report list.
• Save the DrWeb.csv report to your desktop.
• Exit Dr.Web Cureit when done.
• Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
• After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

In your next reply, please include the follow log:

• DrWebCureit

Regards,
swagger

Here is my Dr. Web CureIT log

Process in memory: C:\WINDOWS\Explorer.EXE:724;;BackDoor.Tdss.565;Eradicated.;
gtdownde_110.ocx;C:\WINDOWS\system32;Probably DLOADER.Trojan;Incurable.Moved.;
gtdownde_110.ocx;c:\windows\system32;Probably DLOADER.Trojan;Invalid path to file ;
i finally found a boy like me.wma;C:\Documents and Settings\Erin Quigley\Shared;Trojan.WMALoader;Cured.;
A0000035.exe;C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP7;Tool.SrvRunner;;
RealBar.dll;F:\Program Files\Common Files\Real\Toolbar;Adware.MegaSearch;;
Randomize.dll;F:\The Print Shop Products\The Print Shop Photo Pro\System;BackDoor.Ralpha;Deleted.;
A0009692.dll;F:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP17;BackDoor.Ralpha;Deleted.;

How's this one look?
Thanks for all the help.
C

Hello cindymsg,

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

Regards,
swagger

Ok I think I posted to the the other forum.
Thank you
C

Hello cindymsq,

While you posted in the proper forum, you neglected some important steps so I have deleted that topic. You need to follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you cannot produce the DDS logs, then post back here and we will provide you with further instructions.

Orange Blossom

Oops sorry I will work on that.
C