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Antivirus Live attacked my computer


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#1 holz

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Posted 27 December 2009 - 11:48 AM

I have the Antivirus Live bug on my computer. (I'm on my husband's laptop now as I type this.) My question is: how can you do anything when you can't get beyond the desktop screen? If I hit any icon, all that pops up are the Viagra and porn sites. Then the little boxes that say I'm infected and to download their software to remove it. Any ideas are appreciated. BTW, my McAfee expired on Christmas Eve day. When I went to renew it yesterday morning, that's when the Antivirus Live struck. I know, dumb, that I let it expire. No excuses.

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#2 boopme

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Posted 27 December 2009 - 02:39 PM

Hello,Please use the instuctions in our guide here..

Remove Antivirus Live (Uninstall Guide)

Post the MBAM log from there in your next reply.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 holz

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Posted 27 December 2009 - 04:24 PM

Boopme:

We have gotten as far as uploading and running the rkill file. We "think" it is running, but not entirely sure. It's been well over an hour and all we see is the Windows XP screensaver. How do we know if it was successful? If we get through this, we'll run the malwarebytes.

Thanks for your help. We appreciate it!

#4 boopme

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Posted 27 December 2009 - 11:42 PM

Hi, It should only be like 2 minutes if that.. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.

Then run MBAm
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 holz

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Posted 28 December 2009 - 11:12 AM

Boopme;

heres the malware log report

Malwarebytes' Anti-Malware 1.42
Database version: 3444
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

12/28/2009 9:51:48 AM
mbam-log-2009-12-28 (09-51-48).txt

Scan type: Quick Scan
Objects scanned: 131968
Time elapsed: 15 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 3
Registry Data Items Infected: 2
Folders Infected: 2
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{09f1adac-76d8-4d0f-99a5-5c907dadb988} (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1a26f07f-0d60-4835-91cf-1e1766a0ec56} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/cpbrkpie.ocx (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ataqgltq (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ataqgltq (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\cpbrkpie.ocx (Adware.Coupons) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\bob\Application Data\Error Safe Free (Rogue.Errorsafe) -> Quarantined and deleted successfully.
C:\Documents and Settings\bob\Application Data\Error Safe Free\Logs (Rogue.Errorsafe) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\bob\Local Settings\Application Data\ejmgaf\abnasysguard.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\cpbrkpie.ocx (Adware.Coupons) -> Quarantined and deleted successfully.
C:\Documents and Settings\bob\Application Data\Error Safe Free\Logs\update.log (Rogue.Errorsafe) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\DMUSIC32.DLL (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\MPREXE.EXE (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\NET.EXE (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\RUNDLL32.EXE (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\TASKMON.EXE (Trojan.Proxy) -> Quarantined and deleted successfully.

#6 boopme

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Posted 28 December 2009 - 11:18 AM

Hello, good results..First we removed a Backdoor.Bot so if you do financials on here...

A backdoor Trojan can allow an attacker to
gain control of the system, log keystrokes, steal passwords, access personal
data, send malevolent outgoing traffic, and close the security warning
messages displayed by some anti-virus and security programs.

I would advise you to disconnect this PC from the Internet, and then go to
a known clean computer and change any passwords or security information held
on the infected computer. In particular, check whatever relates to online
banking financial transactions, shopping, credit cards, or sensitive
personal information. It is also wise to contact your financial institutions
to apprise them of your situation.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 holz

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Posted 29 December 2009 - 01:13 PM

Boopme,

We downloaded ATF and SAS in Safe Mode and saved. When we went to install SAS, we get the message: "The system administrator has set policies to prevent this installation."

We hit a roadblock... What do we do now?

Thanks again for your help.

#8 boopme

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Posted 29 December 2009 - 03:12 PM

See how this works..
Download FixPolicies.exe,by Bill Castner, MS-MVP to your Desktop.

Double-click FixPolicies.exe.
Click the Install button on the bottom toolbar. This will create a new folder called FixPolicies.
Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd.
A black box will briefly appear and then close.
The active malware may revert these changes at your next startup. You can safely run the utility again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 holz

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Posted 29 December 2009 - 03:38 PM

It worked!!! It's clean!!! Yea!

Thank you, Boopme! Thank you! Thank you! Thank you! We love you!

Our best to you!

Malwarebytes' Anti-Malware 1.42
Database version: 3451
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/29/2009 2:32:09 PM
mbam-log-2009-12-29 (14-32-09).txt

Scan type: Quick Scan
Objects scanned: 115889
Time elapsed: 5 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 boopme

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Posted 29 December 2009 - 03:44 PM

Hey wha happened to the SAS?? :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 holz

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Posted 29 December 2009 - 04:07 PM

We thought the FixPolicies replaced the SAS. We were unable to install SAS, as we got the message "The system administrator has set policies to prevent this installation" when we clicked install.

After we ran FixPolicies, we ran ATF, then MBAM again.

Are we missing something?

#12 boopme

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Posted 29 December 2009 - 06:34 PM

Ok,just there was no SAS log so I thought you hadn't. as longa s all is good that Excellent..
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 holz

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Posted 29 December 2009 - 10:56 PM

Boopme,

We just did a Create a New Restore Point, too. Thanks again!

Happy 2010!

#14 boopme

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Posted 29 December 2009 - 11:08 PM

Great Job!! :thumbsup:
Happy and properous New Year to you and yours..
As new malware is getting stronger and harder to remove, please take a moment to read quietman7's excellent prevention tips in post 3 here
Click >>>> Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 tonytwist

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Posted 31 December 2009 - 12:47 PM

Hello,

I have been having problems with Antivirus Live aswell and just ran Malwarebytes' Anti-Malware. Here is my log:

Malwarebytes' Anti-Malware 1.43
Database version: 3462
Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

31/12/2009 12:11:04 PM
mbam-log-2009-12-31 (12-11-04).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 198746
Time elapsed: 42 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Although it appears the virus is gone, it resurrects itself a couple of days later and I have the go through the entire process again. Today is the fourth time I have had to delete it. The first occurrence I was able to do a system restore, not so for the subsequent occurrences. Something new occurred today though. The virus appears to be gone but I cannot access the internet unless the checkbox labeled "Use a proxy server for your LAN" is unchecked. Has anyone else come across this and any suggestions on how to rid this annoyng virus for good?




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