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#1 JoeA1010

JoeA1010

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Posted 27 December 2009 - 11:47 AM

Thanks in advance for any help.

I just got this new laptop and installed the free version of AVG. The next thing I know a Yahoo search is re-directing to some false site. I tried restoring the computer and it seemed to be fine, but after about 10-15 minutes, I got the same popup that said the computer is infected and it appeared to start downloading some files. I then restored the computer to its starting point.

It wouldn't let me use the RootRepeal. It said something about not running on 64-bit OSs.


DDS (Ver_09-12-01.01) - NTFSX64
Run by Joe Abraham at 8:32:17.01 on Sun 12/27/2009
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3964.2791 [GMT -8:00]


============== Running Processes ===============

C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Norton Internet Security\Engine\16.7.0.30\ccSvcHst.exe
C:\Program Files (x86)\Toshiba\ToshibaRegistration\TaisRegistPinger.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\windows\system32\SearchIndexer.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files (x86)\Toshiba\TOSHIBA Web Camera Application\TWebCamera.exe
C:\windows\system32\igfxext.exe
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\windows\system32\wuauclt.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\system32\DllHost.exe
C:\windows\system32\DllHost.exe
C:\windows\system32\DllHost.exe
C:\Users\Joe Abraham\Desktop\dds.scr
C:\windows\system32\conhost.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mLocal Page = c:\windows\syswow64\blank.htm
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files (x86)\norton internet security\engine\16.7.0.30\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files (x86)\norton internet security\engine\16.7.0.30\IPSBHO.DLL
BHO: Partner BHO Class: {83ff80f4-8c74-4b80-b5ba-c8ddd434e5c4} - c:\programdata\partner\Partner.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files (x86)\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files (x86)\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files (x86)\norton internet security\engine\16.7.0.30\coIEPlg.dll
uRun: [MyTOSHIBA] "c:\program files (x86)\toshiba\my toshiba\MyToshiba.exe" /AUTO
mRun: [NortonOnlineBackupReminder] "c:\program files (x86)\toshiba\toshiba online backup\activation\TobuActivation.exe" UNATTENDED
mRun: [ToshibaServiceStation] c:\program files (x86)\toshiba\toshiba service station\ToshibaServiceStation.exe /hide:60
mRun: [TWebCamera] "%ProgramFiles%\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\mif5ba~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\mif5ba~1\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files (x86)\norton internet security\engine\16.7.0.30\CoIEPlg.dll
mASetup: {01250B8F-D947-4F8A-9408-FE8E3EE2EC92} - c:\program files (x86)\toshiba\my toshiba\MyToshiba.exe /SETUP
BHO-X64: Partner BHO Class: {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - c:\programdata\partner\Partner64.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg64.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
mRun-x64: [(Default)]
mRun-x64: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun-x64: [Persistence] c:\windows\system32\igfxpers.exe
mRun-x64: [RtHDVCpl] c:\program files\realtek\audio\hda\RAVCpl64.exe
mRun-x64: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun-x64: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun-x64: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun-x64: [TosWaitSrv] %ProgramFiles%\TOSHIBA\TPHM\TosWaitSrv.exe
mRun-x64: [Teco] "%ProgramFiles%\TOSHIBA\TECO\Teco.exe" /r
mRun-x64: [SmartFaceVWatcher] %ProgramFiles%\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
mRun-x64: [TosSENotify] c:\program files\toshiba\toshiba hdd ssd alert\TosWaitSrv.exe

============= SERVICES / DRIVERS ===============

R0 tos_sps64;TOSHIBA tos_sps64 Service;c:\windows\system32\drivers\tos_sps64.sys [2009-10-9 482384]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 59904]
R2 cfWiMAXService;ConfigFree WiMAX Service;c:\program files (x86)\toshiba\configfree\CFIWmxSvcs64.exe [2009-8-10 248688]
R2 ConfigFree Gadget Service;ConfigFree Gadget Service;c:\program files (x86)\toshiba\configfree\CFProcSRVC.exe [2009-7-14 42368]
R2 ConfigFree Service;ConfigFree Service;c:\program files (x86)\toshiba\configfree\CFSvcs.exe [2009-3-10 46448]
R2 Norton Internet Security;Norton Internet Security;c:\program files (x86)\norton internet security\engine\16.7.0.30\ccSvcHst.exe [2009-10-9 117640]
R2 taisregispinger;taisregispinger;c:\program files (x86)\toshiba\toshibaregistration\TaisRegistPinger.exe [2009-9-3 297344]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;c:\program files\toshiba\teco\TecoService.exe [2009-8-11 252272]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\drivers\TVALZFL.sys [2009-6-19 14472]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2009-10-9 9216]
R3 PGEffect;Pangu effect driver;c:\windows\system32\drivers\PGEffect.sys [2009-10-9 35008]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt64win7.sys [2009-10-9 236544]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;c:\windows\system32\drivers\rtl8192se.sys [2009-10-9 942080]
R3 TMachInfo;TMachInfo;c:\program files (x86)\toshiba\toshiba service station\TMachInfo.exe [2009-10-9 51512]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\toshiba\toshiba hdd ssd alert\TosSmartSrv.exe [2009-8-3 137560]
R3 TPCHSrv;TPCH Service;c:\program files\toshiba\tphm\TPCHSrv.exe [2009-8-4 826224]
S3 Partner Service;Partner Service;c:\programdata\partner\Partner.exe [2009-9-3 332272]

=============== Created Last 30 ================

2009-12-27 16:21:50 226688 ------w- c:\windows\system32\MpSigStub.exe
2009-12-27 07:22:16 65536 --sha-w- c:\users\joe abraham\ntuser.dat{4cb4e7c4-f2b5-11de-85f4-001e33fa5c9b}.TM.blf
2009-12-27 07:22:16 524288 --sha-w- c:\users\joe abraham\ntuser.dat{4cb4e7c4-f2b5-11de-85f4-001e33fa5c9b}.TMContainer00000000000000000002.regtrans-ms
2009-12-27 07:22:16 524288 --sha-w- c:\users\joe abraham\ntuser.dat{4cb4e7c4-f2b5-11de-85f4-001e33fa5c9b}.TMContainer00000000000000000001.regtrans-ms
2009-12-27 06:59:45 65536 --sha-w- c:\users\joe abraham\ntuser.dat{c374cc97-f2a8-11de-a283-001e33fa5c9b}.TM.blf
2009-12-27 06:59:45 524288 --sha-w- c:\users\joe abraham\ntuser.dat{c374cc97-f2a8-11de-a283-001e33fa5c9b}.TMContainer00000000000000000002.regtrans-ms
2009-12-27 06:59:45 524288 --sha-w- c:\users\joe abraham\ntuser.dat{c374cc97-f2a8-11de-a283-001e33fa5c9b}.TMContainer00000000000000000001.regtrans-ms
2009-12-27 05:40:47 0 d-----w- c:\users\joe abraham\Tracing
2009-12-27 05:17:38 0 d--h--w- C:\$AVG
2009-12-27 05:17:33 0 d-----w- c:\programdata\AVG Security Toolbar
2009-12-27 05:17:02 0 d-----w- c:\program files (x86)\AVG
2009-12-27 05:16:59 0 d-----w- c:\programdata\avg9
2009-12-26 04:40:12 0 d-----w- c:\programdata\AIM Toolbar
2009-12-26 04:40:12 0 d-----w- c:\program files (x86)\AIM Toolbar
2009-12-26 04:38:37 0 d-----w- c:\programdata\AIM
2009-12-26 04:38:34 0 d-----w- c:\program files (x86)\AIM
2009-12-26 04:38:32 0 d-----w- c:\program files (x86)\common files\AOL
2009-12-25 03:44:25 0 d-----w- c:\users\joeabr~1\appdata\roaming\WinBatch

==================== Find3M ====================

2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 05:12:52 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-07-14 04:55:03 16384 --sha-w- c:\windows\syswow64\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-07-14 04:55:03 32768 --sha-w- c:\windows\syswow64\config\systemprofile\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-07-14 04:55:03 16384 --sha-w- c:\windows\syswow64\config\systemprofile\appdata\roaming\microsoft\windows\cookies\index.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 8:32:32.00 ===============


As pointed out above, it wouldn't let me run the Root Repeal because of 64-bit OSs.

Thank you

Attached Files



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#2 Orange Blossom

Orange Blossom

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Posted 06 January 2010 - 06:38 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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#3 Orange Blossom

Orange Blossom

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Posted 13 January 2010 - 11:31 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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