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#1 junglelady


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Posted 27 December 2009 - 10:27 AM

I am running windows XP. Avast pops up with a warning that HTML:Iframe-inf malware has been found and recommended action was to Move to chest. I tried to do that and error box pops up that says "The process cannot access the file because it is being used by another process". Cannot process"C\Documents and Settings\Martha\Local Settings\Temporary Internet Files\Content.IE5\QJJFI4H9\client_ad[2].htm''file.

I attempted to shutdown all my programs except the Avast warning box; and could not get Yahoo messenger to close. I did the control/alt/delete thing and tried to 'end process' on the yahoo IM.....still did not close. NO amount of clicking on 'end now' did the trick either.

I have not shut down and rebooted.

My browser if Firefox.....I don't use IE.

So, please guide me in removing HTML:Iframe-inf from my computer.

Please also bear in mind that I am rather computer illiterate.....confess to be rather duhhhh but am very cautious about going to websites; clicking on links (don't); etc. but perhaps the Mister is not so cautious.

I am in a remote location and do not have anyone to help me get rid of this #^%* HTML:Iframe-inf

Anybody out there know how to walk a 5 year old through the clean up process of this virus/worm? [smile]

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#2 petewills


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Posted 27 December 2009 - 10:44 AM

Schedule a boot time scan - see this link


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