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Slow and infected computer - please advise?


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#1 Hans_panker

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Posted 26 December 2009 - 05:58 PM

My computer seems to be infected with a browser hijacker and more. It had been running a little slow for a couple of months, and I initially attributed the problem to needing it to be "cleaned up". The first indication I had that there was a serious infection, was around the 1st of December, when a message popped up advising me that the computer was infected and that I needed to buy a specific software to cure it. Although I didn't write down the name of the software, I believe it was SWP 2009. Not long thereafter, I started having issues with the browser being hijacked. I'm a novice, and know very little about computers, but have done a lot of reading and studying on this site and tried everything I thought was safe for me to do. I've used the following software, and the problems remain:
A Squared Anti_Malware
AVG Free 8.5
Spybot Search and Destroy
Spyware Doctor
SuperAntiSpyware
Walwarebytes Anti-Malware
Browser Hijack Rataliator
and Dr. Web.
In each case, I allowed the software to remove and/or quarantine what was found. Often, nothing was found. The computer is running progressively slower and slower, and the browser is still being hijacked. It's running in "safe" mode as I write this, and the browser is being hijacked here too.
The system is a Dell Pentium 4 2.20 Htz, 2.19 GHZ, 256 RAM - XP Pro w/service pac 3
Please advise? Is my system beyond recovery?

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#2 boopme

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Posted 26 December 2009 - 09:44 PM

Hello, In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Your decision as to what action to take should be made by reading and asking yourself the questions presented in the "When Should I Format, How Should I Reinstall?" links I previously provided. As I already said, in some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.


Most likely you have a serious Rootkit here. The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.


Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the above Win32kDiag.exe log.

Let me know how that went.
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#3 Hans_panker

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Posted 26 December 2009 - 11:14 PM

Per your instructions, I downloaded and ran the "rootrepeal", then posted the results in the "Hijackthis" area. Thanks for your assistance.

#4 Orange Blossom

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Posted 27 December 2009 - 10:39 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/281790/browser-hijacker-and-other-issues/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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