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Infected with a bit of eveything


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3 replies to this topic

#1 slayer06

slayer06

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  • Local time:02:13 AM

Posted 26 December 2009 - 02:16 PM

I'm helping someone out trying to undo their damage. The computer runs fine with no symptoms of infection. I have already scanned with Trend Micro PC-cillin, Trend Micro online scanner, Adaware, Spybot, and Malwarebytes. I need help with this fix if you are willing to help me (or them).

I have deleted as many non O.S. dependant files as possible. But from the Malwarebytes logs, it may have spread to the O.S. itself. I'm not sure Vista is salvageable, but I have already spent a fair amount of time scanning already and deleting, and would like to try. If anything, I need to make sure all files are clean so I can save their files and do a Dell system recovery. I have a Image backup of their partition already. So here are the scans.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Marilee at 11:47:47.64 on Fri 12/25/2009
Internet Explorer: 8.0.6001.18865
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2037.794 [GMT -7:00]

AV: PC-cillin Internet Security - Virus Protection *On-access scanning enabled* (Updated) {7D2296BC-32CC-4519-917E-52E652474AF5}
SP: PC-cillin Internet Security - Spyware Protection *enabled* (Updated) {003DD9A8-02A6-43CF-81BA-5D403CAD001E}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: PC-cillin Internet Security - Firewall *enabled* {3E790E9E-6A5D-4303-A7F9-185EC20F3EB6}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\aestsrv.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\Windows\system32\dlcxcoms.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Creative\Software Update 3\SoftAuto.exe
C:\Program Files\MySpace\IM\MySpaceIM.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files\MySpace\Toolbar\1.0.56.0\MSTBCoreContainer.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Users\Marilee\Downloads\Admin files\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page =
uStart Page = hxxp://my.yahoo.com/
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uSearch Bar =
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
mSearchAssistant =
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: MySpace Toolbar: {28aed1af-b164-44cd-b435-cf04aa955015} - c:\program files\myspace\toolbar\1.0.56.0\MySpaceToolbar.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: {F0626A63-410B-45E2-99A1-3F2475B2D695} - No File
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers client\YontooIEClient.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll
TB: Ask Toolbar: {f0d4b239-da4b-4daf-81e4-dfee4931a4aa} - c:\program files\asksbar\bar\1.bin\ASKSBAR.DLL
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: MySpace Toolbar: {28aed1af-b164-44cd-b435-cf04aa955015} - c:\program files\myspace\toolbar\1.0.56.0\MySpaceToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - No File
uRun: [msnmsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Yahoo! Pager] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [SoftAuto.exe] "c:\program files\creative\software update 3\SoftAuto.exe"
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
mRun: [<NO NAME>]
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [DLCXCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCXtime.dll,_RunDLLEntry@16
mRun: [pccguide.exe] "c:\program files\trend micro\internet security 14\pccguide.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Google Quick Search Box] "c:\program files\google\quick search box\GoogleQuickSearchBox.exe" /autorun
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
dRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-2-26 111104]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2009-10-3 54632]

=============== Created Last 30 ================

2009-12-24 07:37:41 0 d-----w- c:\programdata\Lavasoft
2009-12-23 20:55:08 0 d-----w- c:\programdata\Spybot - Search & Destroy
2009-12-23 20:55:08 0 d-----w- c:\program files\Spybot - Search & Destroy
2009-12-23 08:19:46 0 d-----w- c:\programdata\Acronis
2009-12-23 08:07:08 971552 ----a-w- c:\windows\system32\drivers\tdrpm174.sys
2009-12-23 08:06:54 44704 ----a-w- c:\windows\system32\drivers\tifsfilt.sys
2009-12-23 08:06:53 540000 ----a-w- c:\windows\system32\drivers\timntr.sys
2009-12-23 04:39:26 0 d-----w- c:\temp\TrueImageHome2009
2009-12-23 04:39:10 0 d-----w- C:\Temp
2009-12-09 01:15:10 24064 ----a-w- c:\windows\system32\nshhttp.dll
2009-12-09 01:15:09 411648 ----a-w- c:\windows\system32\drivers\http.sys
2009-12-09 01:15:09 30720 ----a-w- c:\windows\system32\httpapi.dll
2009-11-25 21:14:16 2048 ----a-w- c:\windows\system32\tzres.dll

==================== Find3M ====================

2009-12-23 08:07:00 51200 ----a-w- c:\windows\inf\infpub.dat
2009-12-23 08:07:00 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-12-23 08:07:00 143360 ----a-w- c:\windows\inf\infstor.dat
2009-12-03 23:14:06 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-03 23:13:56 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-21 06:40:20 916480 ----a-w- c:\windows\system32\wininet.dll
2009-11-21 06:34:39 71680 ----a-w- c:\windows\system32\iesetup.dll
2009-11-21 06:34:39 109056 ----a-w- c:\windows\system32\iesysprep.dll
2009-11-21 04:59:58 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2009-11-18 15:20:51 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-11-18 15:12:22 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_07_00.Wdf
2009-11-18 15:12:00 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_07_00.Wdf
2009-10-08 21:08:01 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2009-10-08 21:08:01 234496 ----a-w- c:\windows\system32\oleacc.dll
2009-10-08 21:07:59 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2009-10-07 11:36:36 243712 ----a-w- c:\windows\system32\rastls.dll
2009-10-01 01:02:17 2537472 ----a-w- c:\windows\system32\wpdshext.dll
2009-10-01 01:02:05 30208 ----a-w- c:\windows\system32\WPDShextAutoplay.exe
2009-10-01 01:02:04 334848 ----a-w- c:\windows\system32\PortableDeviceApi.dll
2009-10-01 01:02:02 87552 ----a-w- c:\windows\system32\WPDShServiceObj.dll
2009-10-01 01:02:00 31232 ----a-w- c:\windows\system32\BthMtpContextHandler.dll
2009-10-01 01:01:59 546816 ----a-w- c:\windows\system32\wpd_ci.dll
2009-10-01 01:01:59 160256 ----a-w- c:\windows\system32\PortableDeviceTypes.dll
2009-10-01 01:01:56 60928 ----a-w- c:\windows\system32\PortableDeviceConnectApi.dll
2009-10-01 01:01:56 350208 ----a-w- c:\windows\system32\WPDSp.dll
2009-10-01 01:01:56 196608 ----a-w- c:\windows\system32\PortableDeviceWMDRM.dll
2009-10-01 01:01:56 100864 ----a-w- c:\windows\system32\PortableDeviceClassExtension.dll
2009-10-01 01:01:54 81920 ----a-w- c:\windows\system32\wpdbusenum.dll
2009-10-01 01:01:50 226816 ----a-w- c:\windows\system32\WpdMtp.dll
2009-10-01 01:01:49 61952 ----a-w- c:\windows\system32\WpdMtpUS.dll
2009-10-01 01:01:49 33280 ----a-w- c:\windows\system32\WpdConns.dll
2008-09-06 03:39:03 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-12 14:32:43 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat
2008-12-09 04:43:01 16384 --sha-w- c:\windows\temp\cookies\index.dat
2008-12-09 04:43:01 16384 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2008-12-09 04:43:01 16384 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat
2008-02-26 17:13:16 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 11:52:11.15 ===============






mbam-log-2009-12-26 (12-08-02).txt

Scan type: Full Scan (C:\|)
Objects scanned: 243919
Time elapsed: 1 hour(s), 16 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Program Files\Windows Live\Messenger\msimg32.dll (Adware.MyWebSearch) -> No action taken.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{98279c38-de4b-4bcf-93c9-8ec26069d6f4} (Adware.SelectRebates) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{98279c38-de4b-4bcf-93c9-8ec26069d6f4} (Adware.SelectRebates) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Windows Live\Messenger\msimg32.dll (Adware.MyWebSearch) -> No action taken.
C:\Users\Marilee\AppData\Local\Temp\Low\9449.exe (Spyware.Passwords) -> No action taken.
----------------------------------------------------------------------------------------------------------------------------------






ROOTREPEAL CRASH REPORT
-------------------------
Windows Version: Windows Vista SP2
Exception Code: 0xc0000005
Exception Address: 0x004cbe53
Attempt to write to address: 0x00000000

Attached Files


Edited by slayer06, 26 December 2009 - 03:04 PM.


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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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  • OFFLINE
  •  
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  • Local time:09:13 AM

Posted 06 January 2010 - 04:00 PM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 slayer06

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Posted 06 January 2010 - 06:22 PM

Thanks for getting back to me. But unfortunately I already gave their computer back. I just scanned it with TrendMicro, Malwarebyte, Spybot, and Adaware and removed everything it detected. I know it had more, but I did everything the I knew how to do. I know you guys were swamped around the holidays as I saw the huge amount of peopling posting. Thanks anyways.

Edited by slayer06, 06 January 2010 - 06:24 PM.


#4 Elise

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Posted 07 January 2010 - 03:00 AM

This topic will now be closed.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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