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Dell XPS 410 freezes frquently


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8 replies to this topic

#1 BakedDaily

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Posted 26 December 2009 - 12:28 PM

New user here, with the exact same problem. Also started on Dec. 23. I will start a new tread, but wanted to comment because it seems like more than coincidence. Don't think it is hardware realted, as the computer stays fine for hours on some user's sections, but not the admin.



have you scanned your pc for infections using different software?

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#2 VioletTiger

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Posted 26 December 2009 - 12:46 PM

Hello - new member here.
I have a Del XPS 410 with Windows XP. Had a bad virus attack on 12/22--cleaned it up with Malwarebytes. It was one of those fake-alert viruses. I have Trend Micro, Malwarebytes, and CounterSpy installed. This particular hit attacked all three programs and would not let them run. I keep a copy of Malwarebytes under a different name just in case, so I deleted the corrupted copy and reinstalled the renamed copy and caught the bugs. All seemed fine.

The next day, the machine started freezing. It will freeze on any program on my user side(I am the Admin), at random times. I can't get through a scan with any virus program started from my section, as it freezes. Sometimes the freezes is accompanied by a loud sound like a stuck keyboard key. It will never freeze on my husband's section, but he can't get to the internet using any program. He can get his email and download banking info. My daughter rarely uses her side as she is a college girl with a laptop. It froze once when I got on IE there, but otherwise operated normally. I ran Malwarebytes on her user name and caught more bugs. Further scans with the above programs do not catch anything.

I tried booting in safe mode (three times) but it blue screens. It will boot in normal mode.

I ran Hijack this and have the file saved. I ran a copy of avast Virus Cleaner Tool right now that a neighbor gave me on a disk--no virus found. I suspected a hardware program like overheating, but since the behavior is so odd and it has been running now for well over an hour on my daughter's user name, I don't think it is a problem.

Any ideas? Did the virus take a piece of the operating system with it? Can I run chkdsk on a normal boot if I can't get to safe mode? Should I do a repair on Windows? What about rootkitbuster? I am running out of things to try.

Thanks for any help, folks.

#3 VioletTiger

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Posted 26 December 2009 - 12:52 PM

Yes.
Used Malwarebytes, CounterSpy and Trend Micro. Also just ran avast Virus Cleaner. Not picking up anything else.

#4 BakedDaily

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Posted 26 December 2009 - 12:56 PM

well if you just want to make sure its not a virus, try running avira antivirus, drwebcureit, and Superantispyware (SAS)

these few programs seem to have the best definitions

#5 VioletTiger

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Posted 26 December 2009 - 01:01 PM

Thanks, Baked.
My TrendMicro subscription just ran out this week and I need to decide to keep it or go to another program. What would you recommend?

#6 OldGrumpyBastard

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Posted 26 December 2009 - 01:11 PM

From the description of your symptoms it sounds like yours and possibly your husbands profiles are infected still... I highly suggest that you open up a new topic here:

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Explain your symptoms again, what steps you have take, what the virus was ( if you can remember)...You may also post any MBAM logs there...That may help....The experts there are trained in malware removal and special tools for the complete removal of most of these types of nasty things...Once you get a clean bill of health and you still have problems we can assist you with hardware issues (but I don't think that is the case here).

Do Not post HighJack This logs there...If HighJackThis is required you will be redirected to the proper place for them.

Edited by OldGrumpyBastard, 26 December 2009 - 01:18 PM.

Does this look like an OldGrumpyBastard or what?

#7 VioletTiger

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Posted 26 December 2009 - 01:23 PM

Thanks, will do.

#8 BakedDaily

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Posted 26 December 2009 - 04:04 PM

Thanks, Baked.
My TrendMicro subscription just ran out this week and I need to decide to keep it or go to another program. What would you recommend?



well, i run SAS ,avira, and mbam right now
keeps computer clean no matter were i go...

they seem to be the most reliable programs ive encounted yet

The freeze-ups only happen to me when AOL is running so I think i'll re-install the AOL software in due course in case it was corrupted, and see if it cures the glitches

what is aol for>? internet service?

#9 BakedDaily

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Posted 26 December 2009 - 04:58 PM

If you find no type of infection after scanning with multiple programs, and the problem is not a corrupt program, i recommend you use chkdsk
to make sure all of the system files are ok
here are the instructions
e are going to run chkdsk which will verify and repair the file system

Step One: Click Start, select Run

Step Two: In the box, type cmd

Step Three: Click Ok

Step Four: Run the chkdsk utility by typing in the following command:

chkdsk c: /f /r

NOTE: The /f command automatically fixes any errors encountered, the /r command locates bad sectors and recovers readable information.

Step Five: A reboot is normally required for the chkdsk program to lock the disk and run correctly (this is typical on machines that have only one volume), so simply restart the computer and chkdsk will run automatically. When it's finished, (This process can take quite a while depending on the size of your disk, etc.), it will boot back to normal Windows.

On Rebooting the PC you will see the disk being checked.

This process will take, on average, about an hour.




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