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The computer restarted unexpectedly or has encountered an unexpected error.

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1 reply to this topic

#1 Xiffix


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  • Local time:02:51 AM

Posted 26 December 2009 - 11:20 AM

Hello people,
After I havenít used my PC(vista) for two weeks I started it and anything looked normal but when the vista green background appears(where you normally choose the user) suddenly this error pops up:

ďThe computer restarted unexpectedly or has encountered an unexpected error. Windows
installation cannot proceed. To install Windows, click OK to restart your
computer and then restart installation.Ē

The only thing I can do is press Ok, if I do so my computer restarts and the same error appears.

Some things I can and canít do:
I canít reach my desktop.
I canít choose my user.
I can enter a second screen my pressing F12 or tab.
I can insert a CD/DVD.

Do anyone knows how I can solve this problem? Please reply.


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#2 keny111111


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  • Gender:Male
  • Location:florida
  • Local time:09:51 PM

Posted 26 December 2009 - 06:25 PM

do you have a recovery cd/dvd? If yes
insert it it should give an option to return to "last known good configuration"
if no you can download one from here. http://www.howtogeek.com/howto/windows-vis...-dont-have-one/
and here is a good tutorial on how to use the start up repair. http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/

good luck
Have A Great Day


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