Posted 25 December 2009 - 04:45 PM
I hit a bug the other night and it disabled my Norton AntiVirus 2009. The desktop icon was still there, I could still go online or access my own files, but the Norton program would not open. After a few minutes, a directive from Norton would eventually pop up and instruct me to uninstall and reinstall the program. Since I could not locate my product key, I went ahead and purchased Norton AntiVirus 2010. This product will not open either. The message that popped up after installation reads: "The application or DLL globalroot\systemroot\system32\H8SRTKKwdgduxjt.dll is not a valid Windows image. Please check this against your installation diskette." Like before, the Norton desktop icon is there, but I am eventually directed to Norton support after the program fails to open. Its pretty evident that somethings in my computer that shoudn't be there, but I don't know what. Can help me with this? I'm woefully inexperienced with this stuff, so please give me the Sesame Street version of your diagnosis. Thanks a lot and Happy Holidays!