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slow computer


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#1 nizzle718

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Posted 25 December 2009 - 03:16 PM

hello forum.

please forgive me if i am posting prematurely. i read a couple of your posts about what to do/know before posting, but i didn't want to risk messing the computer up any more than i think it is. lol

i was given this computer so i don't really know the history. my uncle checked the task manager and told me i have a bunch of questionable stuff running, but he didn't want to touch it. he told me to check you guys out because you've helped him in the past.

with that said, can anyone tell me where to start? i was told that i would have to download hijack this, but i will wait for some direction from someone here. i am running Windows XP home sp2, pentium 4, on a Dell.

i hope you can help.

thanks

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#2 quietman7

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Posted 25 December 2009 - 11:14 PM

Slowness and performance issues as you describe are not uncommon. If your computer/browser seems to be slow, please refer to Slow Computer/Browser? Check here first; it may not be malware. There are reasons for slowness and poor performance besides malware - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, too many browser Add-ons (toolbars), failure to clear browser cache, not enough RAM, dirty hardware components, etc. As your system gets older it becomes filled with more files/programs and has a natural tendency to slow down so cleaning and regular maintenance is essential.

Most of the processes in Task Manager will be legitimate as shown in these links.Anytime you come across a suspicious file or one that you do not recognize, search the name using Google or the following databases:Determining whether a file is malware or a legitimate process sometimes depends on the location (path) it is running from. One of the ways that malware tries to hide is to give itself the same name as a critical system file. However, it then places itself in a different location (folder) than where the legitimate file resides and runs from there. Another techinique is for the process to alter the registry and add itself as a Startup program so that it can run automatically each time the computer is booted. A file's properties may give a clue to identifying it. Right-click on the file, choose Properties and examine the General and Version tabs.

Tools to investigate running processes and gather additional information to identify them and resolve problems:These tools will provide information about each process, CPU usage, file description and its path location If you right-click on a file and select properties, you will see more details.

If you cannot find any information, the file has a legitimate name but is not located where it is supposed to be, or you want a second opinion, submit it to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.
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