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Google Search Results Hijack


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9 replies to this topic

#1 mols4

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Posted 25 December 2009 - 02:30 PM

When I click on the Google search results, I get redirected to various advertisement pages. I read about ComboFix and ran it without reading the cautions about running it without supervision. The results seem good, but if I were to post the log, would someone review it to make sure my problem is fixed? Thanks in advance for your help. I'll be sure to read the directions more carefully next time.

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#2 rigel

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Posted 25 December 2009 - 03:42 PM

:trumpet: Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
:flowers: Please download RKill by Grinler

Link #1
Link #2
Link #3
Link #4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Download Link #1.
  • Save it to your Desktop.
  • Double click the RKill desktop icon.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links tell me about it.
:thumbsup: Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 mols4

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Posted 25 December 2009 - 07:44 PM

I followed your instructions. No issues were detected. My computer seems to be running better, although IE hangs sometimes when I first try to launch it. Thanks for your help - Merry Christmas.

Here is the MBAM log.

Malwarebytes' Anti-Malware 1.42
Database version: 3430
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

12/25/2009 6:39:34 PM
mbam-log-2009-12-25 (18-39-34).txt

Scan type: Quick Scan
Objects scanned: 119177
Time elapsed: 9 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 rigel

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Posted 25 December 2009 - 10:52 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 mols4

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Posted 27 December 2009 - 03:51 PM

Scan took a long time. Here are the results.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/27/2009 at 02:08 PM

Application Version : 4.32.1000

Core Rules Database Version : 4411
Trace Rules Database Version: 2243

Scan type : Complete Scan
Total Scan Time : 01:28:16

Memory items scanned : 216
Memory threats detected : 0
Registry items scanned : 6719
Registry threats detected : 1
File items scanned : 139820
File threats detected : 105

Adware.Tracking Cookie
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@realmedia[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@apmebf[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@microsoftsto.112.2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@interclick[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@media6degrees[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@adserver.adtechus[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@tns-counter[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.pointroll[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@kontera[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@s.clickability[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@insightexpressai[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@pro-market[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@lucidmedia[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@www.burstbeacon[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@questionmarket[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@bs.serving-sys[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.predictad[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@oasn03.247realmedia[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@foxinteractivemedia.122.2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@atdmt[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@iacas.adbureau[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@revsci[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@intermundomedia[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@lfstmedia[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@trafficmp[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@specificclick[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@pfizer.122.2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@myroitracking[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@msnbc.112.2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@count.rbc[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@mmc.122.2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@a1.interclick[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.brainmass[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@warnerbros.112.2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.bridgetrack[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@chitika[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@tacoda[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@server.iad.liveperson[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ihg.db.advertising[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@imrworldwide[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@247realmedia[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@microsoftwlmessengermkt.112.2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@serving-sys[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@mediaplex[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@dmtracker[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@viacomedycentralrl.112.2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.cnn[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@tribalfusion[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@cgm.adbureau[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ad.yieldmanager[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@burstbeacon[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@cracked[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ice.112.2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@eb.adbureau[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@oasn04.247realmedia[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@dc.tremormedia[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@affiliates.commissionaccount[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@invitemedia[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@br.naked[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@burstnet[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@advertising[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.gamersmedia[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@at.atwola[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@www.findstuff[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@content.yieldmanager[3].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@doubleclick[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@collective-media[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@content.yieldmanager[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.undertone[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@serving.adsrevenue.clicksor[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@valueclick[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@msnportal.112.2o7[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@clicksor[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@adbrite[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@adserver.adreactor[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@cdn4.specificclick[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@specificmedia[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@pointroll[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@network.realmedia[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@www.adbrite[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.lycos[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@yadro[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@optimize.indieclick[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@kanoodle[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.mail[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@rotator.adjuggler[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.adap[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@smartadserver[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@stat.dealtime[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.bleepingcomputer[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@azjmp[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ad1.adtitan[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@metroleap.rotator.hadj7.adjuggler[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@rambler[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@cache.trafficmp[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.addynamix[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.wheresgeorge[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@adserving.contextualmarketplace[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.as4x.tmcs.ticketmaster[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@www.burstnet[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@videoegg.adbureau[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@cozi.adbureau[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ad.wsod[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@xiti[1].txt

Rogue.Component/Trace
HKU\S-1-5-21-4288719747-600772263-2192144895-1008\Software\Microsoft\FIAS4052N

#6 rigel

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Posted 27 December 2009 - 08:28 PM

Our next step..

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 mols4

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Posted 31 December 2009 - 04:20 PM

Here are the results from the ESET scan.

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=7.00.6000.16945 (vista_gdr.091027-0049)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=b7eb564ff6d67f439083671c672681fd
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=false
# utc_time=2009-12-31 08:04:00
# local_time=2009-12-31 02:04:00 (-0600, Central Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=142778
# found=0
# cleaned=0
# scan_time=7967

#8 rigel

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Posted 01 January 2010 - 04:23 PM

Please update and rerun Malwarebytes. It has been updated. Post the fresh log and let us know how things are running.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 mols4

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Posted 01 January 2010 - 06:05 PM

Overall my computer is running a lot better. Thanks for all your help. The only slight issue I have is that when I first start IE, it will occasionally hang - it just says "connecting" and nothing comes back. If I kill it and start again everything runs fine.

Here is the latest log. Thanks again for all your help.

Malwarebytes' Anti-Malware 1.43
Database version: 3471
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

1/1/2010 5:00:56 PM
mbam-log-2010-01-01 (17-00-56).txt

Scan type: Quick Scan
Objects scanned: 124706
Time elapsed: 11 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 rigel

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Posted 02 January 2010 - 02:03 PM

One more and done hopefully. You may wish to reload IE.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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