Hello, can someone please help me?
First of all, I have been in IT for 22 years. I am a great technician but I am baffled and feel like a failure; I don't know what to do. Actually I have never until now been faced with an issue like this.
This has been happening since last week. Something, a virus I suspect, has invaded my PC and has disabled my current antivirus program - Avira Antivir. I have tried and tried to enable it but I cannot. I uninstalled it because I could get no positive results in enabling it. The next thing I did was tried to run Spybot S&D and I was unable to run that program. I tried using the Symantec online system scan but to no avail.
My PC will not allow downloading of any antivirus programs at all, and I can not install any antivirus programs that I already have that are store-bought, and I receive a message stating that "Due to a security threat, this application cannot be installed.......". It's really frustrating! This is my laptop I am speaking of when I say my PC. Further more, my (wireless) Internet which used to work now doesn't (I suspect it's because of this virus) and the Wireless Zero Configuration has also been disabled as I receive an error 1068: "The dependency service or group failed to start"... (Remote Procedure Call (RPC) & NDIS Usermode I/O Protocol - whatever that is, which is the dependency which I can not locate to start it) what the heck is it exactly?
Okay, be real, do I need to copy all my important files to a spare hard drive and wipe out my system to start all over again or what? Can someone please help me?
Thanks in advance.