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my parents computer, hijack this log posted


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3 replies to this topic

#1 jjurecky

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Posted 24 December 2009 - 08:46 PM

I've tried to run DDS and I keep getting an error. Similarly with RootRepeal, when I opened it, I got an error, but it eventually let me scan, log pasted after hijack this log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:46:23 AM, on 12/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\GWHotKey.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\RootRepeal.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\\Phone\Skype.exe" /nosplash /minimized
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://supportcenter.rr.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Facebo...toUploader5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1195857914265
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1195857984906
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://kristypolendo.spaces.live.com/Photo...ad/MsnPUpld.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jin...ows-i586-jc.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe

--
End of file - 7296 bytes
]





ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/12/25 02:40
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEF84D000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8C48000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEF4B0000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\WINDOWS\system32\cmd.exe
Status: Could not get file information (Error 0xc0000008)

Path: C:\WINDOWS\system32\cacls.exe
Status: Locked to the Windows API!

Path: C:\WINDOWS\system32\autochk.exe
Status: Locked to the Windows API!

Path: C:\WINDOWS\system32\autoconv.exe
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Owner\Cookies\forum22-60[1].htm
Status: Locked to the Windows API!

Path: c:\documents and settings\owner\local settings\temp\~dfaed1.tmp
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\documents and settings\owner\local settings\temporary internet files\content.ie5\index.dat
Status: Allocation size mismatch (API: 692224, Raw: 688128)

Path: c:\documents and settings\owner\local settings\temporary internet files\content.ie5\75zshj1h\index[1].htm
Status: Allocation size mismatch (API: 32768, Raw: 4096)

Path: c:\documents and settings\all users\application data\intuit\common\update service\v2\logs\clientlog.txt
Status: Size mismatch (API: 173846, Raw: 170150)

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\ginapolendo@hotmail.com\DFSR\Staging\CS{65DD0533-29FB-5671-12E4-37309DEEBB73}\26\26-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v26-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v26-Downloaded.frx:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\ginapolendo@hotmail.com\DFSR\Staging\CS{65DD0533-29FB-5671-12E4-37309DEEBB73}\40\40-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v40-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v40-Downloaded.frx:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\ginapolendo@hotmail.com\DFSR\Staging\CS{65DD0533-29FB-5671-12E4-37309DEEBB73}\42\42-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v42-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v42-Downloaded.frx:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\ginapolendo@hotmail.com\DFSR\Staging\CS{65DD0533-29FB-5671-12E4-37309DEEBB73}\43\43-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v43-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v43-Downloaded.frx:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\ginapolendo@hotmail.com\DFSR\Staging\CS{65DD0533-29FB-5671-12E4-37309DEEBB73}\53\53-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v53-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v53-Downloaded.frx:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\ginapolendo@hotmail.com\DFSR\Staging\CS{65DD0533-29FB-5671-12E4-37309DEEBB73}\57\57-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v57-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v57-Downloaded.frx:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\ginapolendo@hotmail.com\DFSR\Staging\CS{65DD0533-29FB-5671-12E4-37309DEEBB73}\58\58-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v58-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v58-Downloaded.frx:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\ginapolendo@hotmail.com\DFSR\Staging\CS{65DD0533-29FB-5671-12E4-37309DEEBB73}\67\44-{E64CAEB1-A2F1-42D6-BFB8-5E9DB4596D56}-v67-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v44-Downloaded.frx:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\marijosepolendo@hotmail.com\DFSR\Staging\CS{E9573149-56F9-06C7-0FBC-6BFEFBB93A3E}\16\16-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v16-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v16-Downloaded.frx:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\marijosepolendo@hotmail.com\DFSR\Staging\CS{E9573149-56F9-06C7-0FBC-6BFEFBB93A3E}\17\17-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v17-{138102CE-A364-46EA-96A3-ABD284C0FA6D}-v17-Downloaded.frx:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Messenger\kristypolendo@hotmail.com\SharingMetadata\marijosepolendo@hotmail.com\DFSR\Staging\CS{E9573149-56F9-06C7-0FBC-6BFEFBB93A3E}\18\18-{13~1.FRX:{59828bbb-3f72-4c1b-a420-b51ad66eb5d3}.XPRESS
Status: Visible to the Windows API, but not on disk.

==EOF==

Edited by jjurecky, 25 December 2009 - 03:50 AM.


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#2 jjurecky

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Posted 25 December 2009 - 01:32 PM

Still running the same. Post fell to seventh page. Anyone?

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 29 December 2009 - 08:21 PM.


#3 etavares

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Posted 05 January 2010 - 07:02 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Also, please subscribe to this topic, so you are notified when someone replies. Please continue to check manually on occasion, as every now and then the email may be caught by your spam filter.
To enable topic notifications you should do the following:
  • Click on the My Controls link at the top of the page to enter your control panel.
  • Scroll down to the Options category in the left hand side menu bar and click on the Email Settings link.
  • Put a checkmark in the checkbox labeled Enable 'Email Notification' by default?.
  • Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied.
Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#4 SpySentinel

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Posted 11 January 2010 - 09:38 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact me or another staff member.

Everyone else please start a new topic.
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My help is always free, but if you can, please Posted Image to help me continue the fight against malware.




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