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Antivirus Live - Failure to remove


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#1 Aquarius

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Posted 24 December 2009 - 12:45 AM

Hi, this is my first post on this board. I have a big problem. My laptop became infected with "Antivirus Live" and is now completely useless. I found this site, and followed the directions that were on the removal guide on the home page. I keep trying to run "rkill.com". and it seems to do nothing. I used the computer that I am currently on to download rkill and "Malwarebytes" to a flashdrive. Nothing seems to work.

It is about 12:45AM EST, and I need my computer as I am travelling for the holidays in a few hours. Is there anybody out there at this time of night that can help me. Thanks.

Remember, I am new here and not familiar with this site and am really desperate right now.

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#2 Aquarius

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Posted 24 December 2009 - 09:47 AM

Thankyou garmanma for moving this to the proper place. I am not sure what is meant by creating the proper logs. That computer is useless right now. I am posting with a different computer. I can not get on line with my laptop.

This could not have happened at a worse time. I will be travelling for the holiday and was planning on getting some work done with my computer. I may end up cutting vacation short just because of this! :thumbsup:

#3 xblindx

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Posted 24 December 2009 - 09:56 AM

Have you tried downloading some of the alternate rkill downloads? And running them multiple times?

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
For a complete visual tutorial of MBAM, see http://thespykiller.co.uk/index.php/topic,5946.0.html

Please include the following in your reply:
MBAM log

#4 Aquarius

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Posted 27 December 2009 - 02:46 PM

Happy Holidays!!!

The above solution has worked for me, finally. I believe it was the second link that did the trick.

Thank you very much. My vacation may be saved. I only have access to the internet at the ski lodge I am staying at, so posting is difficult.

I see there are several other posts about this malware. If you are looking for a solution, I have found it here. I am new to this site, and still getting used to navigating around. I will post more when my vacation is over.

#5 xblindx

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Posted 27 December 2009 - 05:41 PM

Okay, I will be waiting for your response, and have a happy, safe vacation :thumbsup:

#6 tiredandfrustrated

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Posted 31 December 2009 - 01:04 AM

Hello! I'm a new member and was happy to find your suggestions for removing Antivirus Live. Unfortunately, none of the links you provided for Rkill worked.

Do you have any other suggestions?

Thanks for your thoughts!!

#7 xblindx

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Posted 31 December 2009 - 10:30 AM

Hi tiredandfrustrated, please begin your own topic here. It will help prevent all of us helpers and staff from becoming confused.




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