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Never had a problem with Mozilla Firefox, till now


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#1 skymaster191

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Posted 23 December 2009 - 01:16 PM

I have a Compaq Presario 5000 PC with Windows XP Pro.When I sign on to Mozilla Firefox browser (dial-up), it allows me to send and receive email. But I cannot open any web page or site. It just hangs with a blank page. I get this Firefox.exe application error: The instruction at “0x004bd0eb” referenced memory at “0x5fbb0f5a.” the memory could not be read. Click on ok to terminate the program

These are the fixes I have tried unsuccessfully so far:.


-Removed then re-installed latest Mozilla version.

-Checked permission settings in Panda Titanium anti-virus. These are ok

-Checked settings in browser

-made sure IE was disabled, since I no longer use it

-Then I enabled Internet Explorer and that did not work either

-made sure browser 'work offline" feature was not checkboxed

-tried it with AV turned off. Still wouldn't load any website

-rebooted

-restored registry through Windows.

-Ran Norton utilities

Thanks,
Dave

Edited by skymaster191, 23 December 2009 - 01:29 PM.


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#2 ReviverSoft

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Posted 23 December 2009 - 01:50 PM

Do you have any firefox add-ons installed/enabled?
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#3 skymaster191

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Posted 23 December 2009 - 02:33 PM

I checked. No add-ons

Edited by skymaster191, 23 December 2009 - 02:41 PM.


#4 ReviverSoft

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Posted 23 December 2009 - 03:57 PM

It obviously is a Firefox bug and if the latest version isn't working for you, try getting back to an older(stable) version of Firefox.
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#5 skymaster191

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Posted 04 January 2010 - 12:20 PM

Thanks for your input.

I tried different solutions and nothing worked. I finally just reformatted the hard drive and that fixed it. Of course, this is a pain in the neck because you have to re-install all your applications and software

Edited by skymaster191, 04 January 2010 - 12:21 PM.


#6 ReviverSoft

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Posted 04 January 2010 - 01:13 PM

Unfortunately, peace of mind comes at a price, in this case a pain in the neck. :thumbsup:
Glad you got it fixed.
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