Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Trying to Prepare for HJT, but Windows Security Center and McAfee won't start to enable firewall


  • This topic is locked This topic is locked
3 replies to this topic

#1 HooblaDan

HooblaDan

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:14 AM

Posted 23 December 2009 - 09:42 AM

Hello,

I've spent the night meticulously getting rid of the Malware Defense virus to the greatest extent I know how to. The pop-ups are no longer coming up, none of the related files seem present, and malwarebytes is no longer detecting it.

However, malwarebytes IS repeatedly picking up Trojan.FakeAlert files that I cannot seem to get rid of with the program, and to my understanding from reading this forum this means that I need to head on over the HJT.

Which is where my first problem lies. I am unable to start Security Center or McAfee. As far as fixing Security Center, I've been unable to find it in services to change its start-up to automatic (one suggested fix I saw) and I have not been able to find the strange applet that some users report they need to change in order to launch with tweakui Security Center. I haven't tried messing with McAfee at all, generally don't trust it for no good reason at all.

For last night's session I had avast installed but I uninstalled it after Malware Defense was gone. I find that, in general, we don't get viruses unless somebody clicks on something stupid or visits a porn site (my little brother's five-minute escapade to smut led to this Malware Defense problem). As far as I remember, avast never picked up this Trojan.FakeAlert.

In addition, if it means anything, while I read that Trojan.FakeAlert is supposed to spam you with fake anti-virus ads like Malware Defense did, it doesn't seem to be doing so at all and seems to be leaving me alone. But malwarebytes is detecting it, which I don't like. So I'm not sure of what's going on there.

So, before I head over to HJT to start that process and hopefully find a way to get rid of Trojan.FakeAlert, does anybody have advice as far as starting Security Center or McAfee? Is there a way to fix them? Or should I delete them and use another program? Or something else?

Thanks a bundle, let me know if you need me to post any additional information.

EDIT: Hokay, I'm dumb. Figured out that I could launch windows firewall without launching security center, so I'm going to go ahead and proceed to HJT. However, Security Center still won't start along with McAfee, and I'd appreciate any advice on that.

Edited by HooblaDan, 23 December 2009 - 09:48 AM.


BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,964 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:14 AM

Posted 23 December 2009 - 10:21 AM

Press the Windows Key + R keys on your keyboard or go to Posted Image > Run..., then copy and paste this command into the Open dialog box: services.msc
  • Press Ok.
  • Click the Extended tab at the bottom to view all the info on your services.
  • Scroll down the list and check for the Security Center service.
  • Double-click on it or right-click and choose Properties.
  • From the drop-down menu next to Startup Type, click on Automatic
  • Start the service by clicking the Start button.
  • Click Apply, then OK and close any open windows.
If you cannot complete a step, then skip it and continue with the next.

After posting a log and getting assistance, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 HooblaDan

HooblaDan
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:14 AM

Posted 23 December 2009 - 10:39 AM

Thanks for the response,

Security Center service does not show up in that extended list anywhere that I can find.

I've posted the HJT, so I'm not sure that it's safe to do anything to change that now, though.

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,964 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:14 AM

Posted 23 December 2009 - 10:46 AM

Your DDS/HijackThis log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users