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blue screen ERROR


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#1 rex harby

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Posted 23 December 2009 - 08:19 AM

Hello,

my system OS is 'windows xp pro 32bit sp3'

I would like to know what is making my computer do the blue screen error, i will explain how it all started.

I started of by installing norton 2010 and it worked fine, then norton found a trojan and it didn't want to delete it, so i just left it, and then the next day the computer started to get blue screen errors, and it said something about the gpu so i uninstalled my 9600gt and the computer worked fine, and then i reinstalled my 9600gt, and it worked fine so i thaught i had fixed it, but then it happend again, so i looked at what the blue screen message was and it was sometimes memory management or Page Fault In Non-Paged Area or somtimes nothing was reported, so i thaught it was xp playing up, so I formated my computer and it worked fine for 1 day, and then the blue error came back, sometimes it works for 5 minuits, sometimes it doesn't even give me time to do anything before the fault occurs , and sometimes the computer will turn on but i can't do anything, once there was only the start bar and in the bottom right of my screen there was a warning sign, does anyone know what this problem is?

I think it might be my hard-disk or mother-board, i don't think it's software because even when i format it, it still has the same problem.

thankyou for reading and i hope you can help me soon.

Rex.

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#2 ratchet48

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Posted 23 December 2009 - 08:35 AM

Welcome to Bleepingcomputers,

Could you please post the output of the blue screen, Stop OX????????????
Does the blue screen reference a ***.dll file?

Can you start in safe mode>

#3 rex harby

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Posted 23 December 2009 - 08:55 AM

Welcome to Bleepingcomputers,

Could you please post the output of the blue screen, Stop OX????????????
Does the blue screen reference a ***.dll file?

Can you start in safe mode>


STOP: 0x0000001A (0x00041284, 0x02203001, 0x00000000, 0xc0883000)

it does not reference any .dll file

and yes i can start in safe mode

#4 ratchet48

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Posted 23 December 2009 - 09:06 AM

In Safe Mode right click My Computer Icon on your desktop or int your start menu, select Manage. In the Conputer Management screen got to Event Viewer and look under System for the event. Double click the event and post results.

#5 rex harby

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Posted 23 December 2009 - 09:08 AM

In Safe Mode right click My Computer Icon on your desktop or int your start menu, select Manage. In the Conputer Management screen got to Event Viewer and look under System for the event. Double click the event and post results.


i will do it now, answer back in a few minuits


ok i have just looked and there seems to be a lot of problems with service control manager, and a few with system error and one DCOM error

if i send it to you it will be hard to undertand because my xp is in french, so i can tell you what is says or i can send it here in french

what shall i do, and if i send it here, what should i send, the list or the information about the different problems?

Edited by rex harby, 23 December 2009 - 09:28 AM.


#6 ratchet48

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Posted 23 December 2009 - 09:30 AM

You should probably just tell me what it says, I might be able to translate German but not French. :thumbsup:

Does the make reference to MEMORY_MANAGEMENT

You stated this is XP pro SP3, original disk that came with computer?

#7 rex harby

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Posted 23 December 2009 - 09:39 AM

You should probably just tell me what it says, I might be able to translate German but not French. :thumbsup:

Does the make reference to MEMORY_MANAGEMENT

You stated this is XP pro SP3, original disk that came with computer?


there is nothing about MEMORY_MANAGEMENT

and the copy of xp pro sp3 is not real but the key is real, but i dont think its the xp disk because its been fine for months, its only the past week hats is been going wrong

#8 ratchet48

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Posted 23 December 2009 - 10:39 AM

Thats fine I have slip streamed all SP's for XP versions I have, speeds up the install process quite a bit.

As all searches for STOP: 0x0000001A reference memory I would remove PCI Video card if present and motherboard has intergrated video, if you have more than one RAM Module, remove all but one boot and see if problem is resolved. Repeat swapping out modules.

This is the Hot Fix in SP3 Stop error message in Windows XP with Service Pack 2: "STOP 0x0000001a: MEMORY_MANAGEMENT" or "STOP 0x0000000a: IRQL_NOT_LESS_OR_EQUAL"

From command prompt chkdsk /r

Running Chkdsk on the boot volume
When you use the /f or /r parameters to run Chkdsk on the boot volume, Chkdsk displays the following message:

Note: Some of the lines in the following code have been displayed on multiple lines for better readability.

Chkdsk cannot run because the volume
is in use by another process. Would
you like to schedule this volume to
be checked the next time the system
restarts? (Y/N)Chkdsk cannot gain exclusive use of the boot volume because it contains the Windows XP operating system files. Therefore, Chkdsk must always restart the computer to check the boot volume. If you press the Y key, a version of Chkdsk known as Autochk runs the next time the computer restarts. After Autochk checks the boot volume, the computer automatically restarts.

Still waiting on error details :thumbsup:

Edited by ratchet48, 23 December 2009 - 10:48 AM.


#9 rex harby

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Posted 23 December 2009 - 11:04 AM

Thats fine I have slip streamed all SP's for XP versions I have, speeds up the install process quite a bit.

As all searches for STOP: 0x0000001A reference memory I would remove PCI Video card if present and motherboard has intergrated video, if you have more than one RAM Module, remove all but one boot and see if problem is resolved. Repeat swapping out modules.

This is the Hot Fix in SP3 Stop error message in Windows XP with Service Pack 2: "STOP 0x0000001a: MEMORY_MANAGEMENT" or "STOP 0x0000000a: IRQL_NOT_LESS_OR_EQUAL"

From command prompt chkdsk /r

Running Chkdsk on the boot volume
When you use the /f or /r parameters to run Chkdsk on the boot volume, Chkdsk displays the following message:

Note: Some of the lines in the following code have been displayed on multiple lines for better readability.

Chkdsk cannot run because the volume
is in use by another process. Would
you like to schedule this volume to
be checked the next time the system
restarts? (Y/N)Chkdsk cannot gain exclusive use of the boot volume because it contains the Windows XP operating system files. Therefore, Chkdsk must always restart the computer to check the boot volume. If you press the Y key, a version of Chkdsk known as Autochk runs the next time the computer restarts. After Autochk checks the boot volume, the computer automatically restarts.

Still waiting on error details :thumbsup:


the error is most the time a driver problem, it says that it can not load the driver: i8042prt

thats the problem most of the time.

any way i will start by removing my gpu and if that doesn't work i will see about the ram, get back to you in a few minuits

#10 rex harby

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Posted 23 December 2009 - 11:21 AM

Thats fine I have slip streamed all SP's for XP versions I have, speeds up the install process quite a bit.

As all searches for STOP: 0x0000001A reference memory I would remove PCI Video card if present and motherboard has intergrated video, if you have more than one RAM Module, remove all but one boot and see if problem is resolved. Repeat swapping out modules.

This is the Hot Fix in SP3 Stop error message in Windows XP with Service Pack 2: "STOP 0x0000001a: MEMORY_MANAGEMENT" or "STOP 0x0000000a: IRQL_NOT_LESS_OR_EQUAL"

From command prompt chkdsk /r

Running Chkdsk on the boot volume
When you use the /f or /r parameters to run Chkdsk on the boot volume, Chkdsk displays the following message:

Note: Some of the lines in the following code have been displayed on multiple lines for better readability.

Chkdsk cannot run because the volume
is in use by another process. Would
you like to schedule this volume to
be checked the next time the system
restarts? (Y/N)Chkdsk cannot gain exclusive use of the boot volume because it contains the Windows XP operating system files. Therefore, Chkdsk must always restart the computer to check the boot volume. If you press the Y key, a version of Chkdsk known as Autochk runs the next time the computer restarts. After Autochk checks the boot volume, the computer automatically restarts.

Still waiting on error details :thumbsup:


the error is most the time a driver problem, it says that it can not load the driver: i8042prt

thats the problem most of the time.

any way i will start by removing my gpu and if that doesn't work i will see about the ram, get back to you in a few minuits


i think it works know, i had 4gb of ram installed i have just taken 2gb out and it has started up fine, i don't know if its just luck or if taking the ram out has fixed it, i am so happy, you have helped me so much, i didn't think it would be the ram because its a new computer, thanks again and have a great christmas

best regards Rex

#11 ratchet48

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Posted 23 December 2009 - 11:22 AM

Event Id and Source?

#12 rex harby

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Posted 23 December 2009 - 11:30 AM

Event Id and Source?


what do you meen ?

#13 ratchet48

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Posted 23 December 2009 - 11:49 AM

You can copy the event to notepad
Log Name: System
Source: Service Control Manager
Date: 12/23/2009 8:30:25 AM
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: -PC
Description:
The WinHTTP Web Proxy Auto-Discovery Service service entered the stopped state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="16384">7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2009-12-23T16:30:25.481722800Z" />
<EventRecordID>42692</EventRecordID>
<Correlation />
<Execution ProcessID="560" ThreadID="10712" />
<Channel>System</Channel>
<Computer>-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">WinHTTP Web Proxy Auto-Discovery Service</Data>
<Data Name="param2">stopped</Data>
<Binary>570069006E0048007400740070004100750074006F00500072006F00780079005300760063002F0031000000</Binary>
</EventData>
</Event>

#14 rex harby

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Posted 23 December 2009 - 11:55 AM

You can copy the event to notepad
Log Name: System
Source: Service Control Manager
Date: 12/23/2009 8:30:25 AM
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: -PC
Description:
The WinHTTP Web Proxy Auto-Discovery Service service entered the stopped state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="16384">7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2009-12-23T16:30:25.481722800Z" />
<EventRecordID>42692</EventRecordID>
<Correlation />
<Execution ProcessID="560" ThreadID="10712" />
<Channel>System</Channel>
<Computer>-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">WinHTTP Web Proxy Auto-Discovery Service</Data>
<Data Name="param2">stopped</Data>
<Binary>570069006E0048007400740070004100750074006F00500072006F00780079005300760063002F0031000000</Binary>
</EventData>
</Event>

what does this do, is it going to help the computer ? i dont understand :thumbsup:

#15 ratchet48

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Posted 23 December 2009 - 12:01 PM

If you find the event that coinsides with the bluescreen it will give more details on the error.




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