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MALWARE AND AVG AntiVirus


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6 replies to this topic

#1 jayrab

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Posted 23 December 2009 - 07:59 AM

So recently I had gotten the malware defense crap.
Had manually removed everything from regedit.
Ran malwarebytes' Anti-malware to remove anything else (however did not find any Malware Defense - prolly cause i removed most of them)

However, I keep trying to run and install AVG Antivirus.
It always gets so close but it comes up with the prompt screen to uninstall any existing antivirus or other conflicting programs.
Malware Defense keeps showing up. I go to Add/Remove Programs. Its not there. I went back to regedit, didnt find any of its companions.



Please help me get this removed and allow me to install AVG so I can fully sweep the computer!
Thanks.

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#2 jayrab

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Posted 28 December 2009 - 08:18 PM

...?
BUMP!

#3 boopme

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Posted 28 December 2009 - 08:45 PM

Hello,sorry for the wait.
Please go here to our Guide... Remove Malware Defense (Uninstall Guide)

Use the Automated Removal Instructions
Post the MBAM (Malwraebytes) log from there
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Update me on performance.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 jayrab

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Posted 29 December 2009 - 02:13 AM

Malwarebytes' Anti-Malware 1.42
Database version: 3414
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

12/28/2009 6:30:26 PM
mbam-log-2009-12-28 (18-30-26).txt

Scan type: Full Scan (C:\|)
Objects scanned: 219608
Time elapsed: 37 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\H8SRTyeqtrxsjlp.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\H8SRT (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\H8SRTyeqtrxsjlp.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#5 jayrab

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Posted 29 December 2009 - 02:14 AM

Should I also delete anything in quarantine?

Keep note, I have ran malwarebytes a few times and nothing ever shows of Malware Defense popping up or showing any signs.
Just rogues and roots, and trojan fake alerts.


I just keep trying to install an Antivirus and Malware keeps showing up like its still on the computer and cant find where to remove it when I thought i already had.

Edited by jayrab, 29 December 2009 - 02:17 AM.


#6 jayrab

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Posted 29 December 2009 - 02:30 AM

and not to mention i have ran malware 3 times today and it keeps finding infections!

#7 boopme

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Posted 29 December 2009 - 11:15 AM

Hi Ok did you reboot after the MBAM scans?

Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Now run DrWeb,this one is long.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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