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win 32 TDSS RTK and REG / can't defrag


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#1 can't sleep

can't sleep

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Posted 23 December 2009 - 07:05 AM

hi there guys, this is an amazing website from the looks of it, tons of info / assistance / strength in this community =)

well tonight i came home from a long day at work, to find out somebody had been on my pc... at first i didn't notice anything out of the ordinary, until i tried to defrag my pc... it finished defragging in a split second, and it said i only had one file on my hdd, so basically, it didn't defrag a thing.....


also, i tried to run spybot search and destroy, and was greeted with no splash screen/boot-up, so i became a bit freaked out... went to the install dir, and there was no spybotsd.exe... uninstalled successfully, re-dled from official site, installed, and the spybotsd.exe stayed this time, but when double clicked, would do nothing....

i then noticed in the install dir there was a weirdly named file (NTYUUYUERDSGF.SCR) that was the same size as the spybotsd.exe, so i opened it, and voila, was in spybot again, updated defs, ran a scan, and i was given 3 diff results...

fraud activesecurity, win32.tdss.rtk and win32.tdss reg, i was able to remove fraud active security, but upon rebooting and scanning once more with spybot, it revealed that the two TDSS entries are still there... and i still can't defrag my hdd, or open spybot normally....

please help me! thank you very much to anyone who puts forth any time / effort / know how

once again, thank you.

bump.

anybody out there know how to deal with this malware?

edit: here is my HJT log, hope this helps pinpoint the malware

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:24:10 PM, on 12/23/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
D:WINDOWSSystem32smss.exe
D:WINDOWSsystem32winlogon.exe
D:WINDOWSsystem32services.exe
D:WINDOWSsystem32lsass.exe
D:WINDOWSsystem32svchost.exe
D:WINDOWSSystem32svchost.exe
D:WINDOWSExplorer.EXE
D:WINDOWSsystem32oodag.exe
D:WINDOWSsystem32svchost.exe
D:WINDOWSsystem32taskmgr.exe
D:Program FilesPeerGuardian2pg2.exe
D:Program FilesWindows LiveMessengermsnmsgr.exe
D:Program FilesMozilla Firefoxfirefox.exe
D:Program FilesWindows LiveContactswlcomm.exe
D:WINDOWSsystem32spoolsv.exe
D:Documents and SettingsKyleMy DocumentsHijackThis.exe

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:Program FilesCommon FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:Program FilesJavajre6binjp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:Program FilesJavajre6libdeployjqsiejqs_plugin.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:Program FilesMessengermsmsgs.exe
O23 - Service: NMIndexingService - Nero AG - D:Program FilesCommon FilesAheadLibNMIndexingService.exe
O23 - Service: O&O Defrag - O&O Software GmbH - D:WINDOWSsystem32oodag.exe

--
End of file - 1781 bytes


While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Edited by garmanma, 23 December 2009 - 06:08 PM.


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#2 Elise

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Posted 04 January 2010 - 03:23 PM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 10 January 2010 - 06:14 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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