Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

AVG Doesn't Stand Behind Their Product


  • Please log in to reply
10 replies to this topic

#1 max r

max r

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:16 AM

Posted 22 December 2009 - 08:45 PM

Yes, I am not happy with AVG. But to be fair, I wouldn't be surprised if I would have had this problem with the other anti-virus products. This post is simply a WARNING that not only Microsoft, but the Anti-virus companies will also not take responsibility for their software. Or put another way, AVG is probably good at removing easy viruses but accepts that some people will get difficult ones and they accept that those people (like me) will get their money back.

From the virus makers to the anti-virus companies, everyone wants the easy money. Don't think that if you give them money they will feel responsible should they damage your PC through their own incompetence or negligence. I know this isn't news.

What particularly irked me about AVG was that I believe they were responsible for making my PC WORSE, and for that, should have made an extra effort.

Somehow I got a rootkit virus. Super Spyware Remover saw it but wasn't able to effectly remove it. AVG doesn't see it. The problem arose when I tried to boot in safe mode. The rootkit apparently had an anti-AVG hook in place which BLOD'd on avgrkrkx86.sys. So before AVG my PC booted in normal mode (albeit, with virus) but after AVG it wouldn't boot at all. AVG told me to reinstall my operating system. That's not what I paid $XX to them for. I could have done that from the beginning and saved my time and money.

I might also mention that help emails from AVG were hilarious, if I was in the mood to laugh. We went through a few emails where I explained I could not boot my computer and they finally said "boot in safe mode and remove AVG". You can't make this stuff up!

Fortunately, I found Hiren's BootCD (which I imagine is illegal because it contains a boot copy of XP). But he has only done what Microsoft should do, provide a way to boot and access your drive. By using his CD I was able to boot into XP and remove the safe mode boot instruction from the win.ini file. Thank you Hiren!

After I was able to boot I can now run ComboFix.

So that's my cautionary tale. Hope it helps others. You'll get more help from someone donating their time here than you will from a paid person at one of the software companies. Ironic.





BC AdBot (Login to Remove)

 


#2 dpunisher

dpunisher

  • BC Advisor
  • 2,234 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South TX
  • Local time:09:16 AM

Posted 22 December 2009 - 10:07 PM

Not to be too rude, but, ............get over it.

The new fake AV garbage is hell to remove sometimes. It disables all of the common AVs out there. It doesn't matter if you have Norton, NOD32, Kaspersky, McAfee, Avira, AVG, Malwarebytes, or whatever. Some of the new stuff even disables "Safe Mode" as well as disabling, taskmanager, regedit, and control panel.

Your solution was about the only way to disable this stuff in order to scan the drive without pulling the drive out and scanning it with another machine. AVG is not the only antivirus solution to screw the pooch on the new nasties out there. I tell the owners stay away from porn and filesharing, and this stuff will go away, but then again, what is the point of owning a computer?

I admit I just backup data, format, and reinstall the OS on more systems now.

Edited by dpunisher, 22 December 2009 - 10:07 PM.

I am a retired Ford tech. Next to Fords, any computer is a piece of cake. (The cake, its not a lie)

3770K @4.5, Corsair H100, GTX780, 16gig Samsung, Obsidian 700 (yes there is a 700)


#3 jburd1800

jburd1800

  • Members
  • 565 posts
  • OFFLINE
  •  
  • Local time:10:16 AM

Posted 22 December 2009 - 10:38 PM

I read your rant several times. Do you have the free version or did you pay for it. If free.....why whine about something that cost you nothing. All free things come at a price.
There is no perfect virus protection that I've seen. All have flaws and malware etc changes daily. But from what I've seen with AVG, they update continuosly trying to stay ahead. Let us know how combofix worked for ya.

“May the sun bring you new energy by day, may the moon softly restore you by night, may the rain wash away your worries, may the breeze blow new strength into your being, may you walk gently thorugh the world and know it's beauty all the days of your life.”


#4 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,755 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:07:16 AM

Posted 23 December 2009 - 01:03 AM

in my experience, there is no such thing as an anti virus program that can catch all the viruses. to say that AVG catches only the easy ones is ubserd. Now Ive had AVG miss stuff, but Ive also had malwarebytes, Norton, and MCafee (the latter 2 I had to pay for) miss stuff as well. No one anti virus software can catch everythng, otherwise we would only have 1 or 2 companies that make it, there would be no need. that is why I run 3 different anti virus software programs on my system, and I rotate between the three, AVG, Malwarebytes, and Comodo. between the 3, AVG actually does the best, but the other two pick up the pieces. now, in your case you mentioned the virus had some software that was anti-avg which means the makers of the rootkit designed it to work against AVG, nothing you or AVG can do about that. as far as booting, I mean serious, a Linux Live CD is free, easy to make and would have solved your problems all you would have to do is log on linux back up your files and reformat. if not that theres various linix rescue discs that are designed to rescue windows systems out there. easy solution.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#5 Nawtheasta

Nawtheasta

  • Members
  • 396 posts
  • OFFLINE
  •  
  • Location:New England, USA
  • Local time:10:16 AM

Posted 23 December 2009 - 04:54 PM

I understand the frustration. But keep in mind that in order for an anti malware program to work they need to know what to target. For the most part they can only play catch up. When the bad guys determine what the defense is designed to detect they then modify their programs to get around it. In order to protect against yet to be developed threats an anti malware program must try to anticipate every possible avenue of attack. Unfortunately with all the legit software out there this is not possible.
I donít really know that much about software but do find it fascinating that Macs donít seem to have nearly the same problems. 23 posts in Mac forum since February 2009, 50 posts in the Am I infected forum since 9:00 AM today!
Regards
Nawtheasta

#6 ThunderZ

ThunderZ

  • Deactivated
  • 4,454 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:16 AM

Posted 23 December 2009 - 05:25 PM

Regarding AV\AS\AM. They are all for the most part re-active by nature. Not pro-active. With the exception of ones that use Heuristics. The black hats also have the advantage of being able to study all these programs, find their weakness`s and exploit them. While the white hats must first wait for the exploits to be created.

Regarding Macs. Same with Linux. Same with browsers for that matter. The black hats aim at the biggest target = most widely used. This gives them the biggest bang for the $$$. It does not necessarily mean one is more or less secure.

Apologies if any\all of this has already been said. Just drives me nuts :thumbsup: when the this vs that conversations come up.

#7 ReviverSoft

ReviverSoft

    Happy to help!


  • Members
  • 1,552 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Somewhere on this planet...
  • Local time:07:16 AM

Posted 23 December 2009 - 06:34 PM

I've had and still continue to have a good experience with ESET Smart Security (NOD32).
Never felt the need to replace it. (TW)

Edited by ReviverSoft, 23 December 2009 - 06:35 PM.

ReviverSoft - Happy to help!

#8 Starbuck

Starbuck

    'r Brudiwr


  • Malware Response Team
  • 4,149 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Midlands, UK
  • Local time:03:16 PM

Posted 23 December 2009 - 09:46 PM

I think to be honest too much faith is given to a single program.
Like a few replies have stated:

there is no such thing as an anti virus program that can catch all the viruses.

If there was..... we would all be using it!

No.... virus's, malware etc. need different programs to identify the problems that you encounter.
That's why a 'layered' approach is always better.

Different programs will flag up different things!
That's the way of the world.

BBPP6nz.png


#9 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,755 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:07:16 AM

Posted 24 December 2009 - 02:48 AM

I understand the frustration. But keep in mind that in order for an anti malware program to work they need to know what to target. For the most part they can only play catch up. When the bad guys determine what the defense is designed to detect they then modify their programs to get around it. In order to protect against yet to be developed threats an anti malware program must try to anticipate every possible avenue of attack. Unfortunately with all the legit software out there this is not possible.
I donít really know that much about software but do find it fascinating that Macs donít seem to have nearly the same problems. 23 posts in Mac forum since February 2009, 50 posts in the Am I infected forum since 9:00 AM today!
Regards
Nawtheasta


For the record, to my knowledge (correct me if Im wrong) if you think the ammount of macs in the HJT forus are low, try finding a pure linux box in any of the anti spyware forums. to my knowledge, I have yet to see a single one. :D

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#10 max r

max r
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:16 AM

Posted 28 December 2009 - 01:28 AM

As I said, the problem could have arisen with any anti-spyware software. What I find interesting is though everyone who posted here recognizes the problem some self-evident facts still seem to be disputed. 1.) I don't know of anyone with a Mac or Linux that had a virus. 2. )I don't know anyone with a PC who has NOT had a virus. And, more importantly, I don't know anyone, who uses Microsoft, who hasn't lost a day of productivity dealing with a virus 3.) If Microsoft were truly serious about vulnerability wouldn't it either, a.) provide cd-rom bootable windows to anyone who needs it, or b.) fix the problems just like a car manufacturer would fix your defective breaks. 4.) Anti-virus software companies may be doing a great job, but the severity of viruses is getting worse. 5.) The U.S. is vulnerable because so many businesses/government agencies use Msoft yet the government has not reigned in Microsoft's putting us all at risk. (The kernal OS can never be the responsibility of anti-virus companies).

So all I'm saying is I can, and will, get over my virus...like so many others. But that's doesn't change anything. Things are getting worse. At some point even those who say 'get over it' will realize that such comments are natural (I think them myself) but should be kept in check. These are real problems that effect millions of people. Why shouldn't the people who sell us OS's do a better job of protected our equipment and data? Why, instead of ranters getting over their anger, shouldn't Microsoft and the anti-virus companies do a better job for what we pay them for? What am I missing? Does any really think they can't fix this problem if they were properly motivated?

#11 Guest_Abacus 7_*

Guest_Abacus 7_*

  • Guests
  • OFFLINE
  •  

Posted 28 December 2009 - 02:14 AM

:thumbsup:

What am I missing? Does any really think they can't fix this problem if they were properly motivated?


What you have missed has been mentioned quite a few times, Mate.

Simple Answer. MONEY!

It is made round to go round, as the saying goes.

M$oft makes Huge Profits and generate Mega Taxes, so on down the line, with Anti Viruses, Anti Spyware, Anti Malware, and all the ones that back them up, including us, paying or generating Taxes and Income for Governments, then there are the Hackers, just there to keep the Merry-Go-Round going on it's way. They also get Money and contribute to the Taxes, in their own way.

Do you Honestly think any Government wants to lose all that Money?

Same as Tobbacco, Alcohol and Gas? No way Hossay!

:flowers:

Edited by Abacus 7, 28 December 2009 - 02:16 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users