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ComboFix log


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2 replies to this topic

#1 bob_dobalina_11

bob_dobalina_11

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  • Local time:11:49 PM

Posted 22 December 2009 - 07:34 PM

So I was pretty sure I had some kind of nasty bug. Hopefully ComboFix fixed it, but I want to know for sure. Anybody care to tell me what just happened here? What I had? thanks in advance!!!!!!!!!!!!











ComboFix 09-12-21.08 - Joey Youngman 12/22/2009 17:48:51.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1006.580 [GMT -6:00]
Running from: c:\documents and settings\Joey Youngman\Desktop\ComboFix.exe
AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Updated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}
FW: ZoneAlarm Security Suite Firewall *disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Joey Youngman\CUTEFTP4.REG
C:\Images
c:\images\WOLFGANGGARTNER-9.25.09-@TheForum-Charlotte.NC-01.peak
c:\images\WOLFGANGGARTNER-9.25.09-@TheForum-Charlotte.NC-02.peak
c:\recycler\NPROTECT
c:\windows\system32\18467.exe
c:\windows\system32\6334.exe
c:\windows\system32\drivers\etc\lmhosts

Infected copy of c:\windows\system32\DRIVERS\atapi.sys was found and disinfected
Restored copy from - Kitty ate it :(
.
((((((((((((((((((((((((( Files Created from 2009-11-23 to 2009-12-23 )))))))))))))))))))))))))))))))
.

2009-12-19 04:51 . 2009-12-19 04:51 388096 ----a-r- c:\documents and settings\Joey Youngman\Application Data\Microsoft\Installer\{0761C9A8-8F3A-4216-B4A7-B7AFBF24A24A}\HiJackThis.exe
2009-12-19 04:51 . 2009-12-19 04:51 -------- d-----w- c:\program files\TrendMicro
2009-12-19 04:50 . 2009-12-22 23:34 -------- d-----w- c:\documents and settings\Joey Youngman\Application Data\#ISW.FS#
2009-12-19 03:03 . 2009-12-19 03:03 -------- d-----w- c:\program files\Amazon
2009-12-15 21:45 . 2009-12-15 21:45 -------- d-----w- c:\documents and settings\Joey Youngman\Application Data\Malwarebytes
2009-12-15 21:45 . 2009-12-03 22:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-15 21:44 . 2009-12-15 21:44 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-12-15 21:44 . 2009-12-15 21:45 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-15 21:44 . 2009-12-03 22:13 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-08 01:18 . 2009-12-08 01:18 -------- d-----w- c:\documents and settings\Joey Youngman\Downloads
2009-12-07 19:07 . 2009-12-07 19:07 -------- d-----w- c:\documents and settings\All Users\Application Data\Kaspersky SDK
2009-12-07 03:43 . 2009-12-07 03:43 -------- d-----w- c:\documents and settings\Joey Youngman\Application Data\CheckPoint
2009-12-07 03:42 . 2009-12-07 03:42 -------- d-----w- c:\program files\CheckPoint
2009-12-07 03:42 . 2009-10-13 00:15 128016 ----a-w- c:\windows\system32\drivers\kl1.sys
2009-12-04 08:48 . 2009-12-06 22:53 79488 ----a-w- c:\documents and settings\Joey Youngman\Application Data\Sun\Java\jre1.6.0_17\gtapi.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-12-22 19:25 . 2005-04-26 09:09 -------- d-----w- c:\program files\Mozilla Thunderbird
2009-12-22 18:09 . 2007-12-21 02:13 4212 ---ha-w- c:\windows\system32\zllictbl.dat
2009-12-16 03:22 . 1980-01-01 06:00 96512 ----a-w- c:\windows\system32\drivers\atapi.sys
2009-12-15 22:27 . 2009-12-15 22:29 160256 ----a-w- c:\windows\Internet Logs\xDB1A.tmp
2009-12-15 22:04 . 2008-10-16 04:18 17310066 ----a-w- c:\windows\Internet Logs\tvDebug.Zip
2009-12-10 01:20 . 2009-12-10 01:21 430080 ----a-w- c:\windows\Internet Logs\xDB19.tmp
2009-12-09 17:27 . 2007-06-04 20:08 2356 ----a-w- c:\documents and settings\All Users\Application Data\Intuit\QuickBooks 2007\qbbackup.sys
2009-12-07 19:07 . 2009-12-07 19:07 55713 ----a-w- c:\windows\Internet Logs\zlclient_2nd_2009_12_06_21_40_17_small.dmp.zip
2009-12-05 15:50 . 2009-12-05 23:56 177152 ----a-w- c:\windows\Internet Logs\xDB18.tmp
2009-11-29 00:35 . 2009-11-29 18:59 50176 ----a-w- c:\windows\Internet Logs\xDB17.tmp
2009-11-28 17:52 . 2009-11-28 22:17 2633216 ----a-w- c:\windows\Internet Logs\xDB16.tmp
2009-11-26 05:04 . 2009-09-22 18:04 3695616 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\update\AutoLaunch.exe
2009-11-20 02:44 . 2009-11-21 03:20 3584000 ----a-w- c:\windows\Internet Logs\xDB15.tmp
2009-11-12 16:45 . 2007-07-13 02:13 816392 ----a-w- c:\documents and settings\All Users\Application Data\Intuit\QuickBooks 2007\Components\DownloadQB17\Patch\qbpatch2.exe
2009-11-05 00:31 . 2006-04-27 02:12 -------- d-----w- c:\documents and settings\Joey Youngman\Application Data\DigiDelivery
2009-11-05 00:26 . 2009-04-01 18:34 -------- d-----w- c:\program files\Aspera
2009-11-04 03:09 . 2005-11-04 00:03 -------- d-----w- c:\program files\Google
2009-10-29 07:46 . 2004-08-04 11:00 832512 ----a-w- c:\windows\system32\wininet.dll
2009-10-29 07:46 . 2004-08-04 11:00 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-10-29 07:46 . 2004-08-04 11:00 17408 ----a-w- c:\windows\system32\corpol.dll
2009-10-21 05:38 . 2004-08-04 11:00 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38 . 2004-08-04 11:00 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-20 16:20 . 2004-08-04 11:00 265728 ----a-w- c:\windows\system32\drivers\http.sys
2009-10-20 04:33 . 2009-06-18 04:04 2353992 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\update\Ad-Aware.exe
2009-10-17 07:39 . 2008-07-07 21:51 72584 ----a-w- c:\windows\zllsputility.exe
2009-10-17 07:39 . 2008-09-07 19:28 1238408 ----a-w- c:\windows\system32\zpeng25.dll
2009-10-17 07:39 . 2008-12-19 04:23 69000 ----a-w- c:\windows\system32\zlcomm.dll
2009-10-17 07:39 . 2008-12-19 04:23 103816 ----a-w- c:\windows\system32\zlcommdb.dll
2009-10-13 10:30 . 2004-08-04 11:00 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-12 13:38 . 2004-08-04 11:00 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38 . 2004-08-04 11:00 79872 ----a-w- c:\windows\system32\raschap.dll
2009-10-05 03:44 . 2009-10-05 19:14 47616 ----a-w- c:\windows\Internet Logs\xDB14.tmp
2009-10-04 11:03 . 2009-10-04 22:17 379904 ----a-w- c:\windows\Internet Logs\xDB13.tmp
2009-09-25 21:11 . 2009-09-26 00:12 273408 ----a-w- c:\windows\Internet Logs\xDB12.tmp
2008-10-26 18:39 . 2008-10-26 18:39 952 --sha-w- c:\windows\SYSTEM32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-11-16 127035]
"SynTPLpr"="c:\program files\Synaptics\SynTP\SynTPLpr.exe" [2004-05-14 98304]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2004-05-14 536576]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-03-15 136600]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2007-01-09 58984]
"Norton Ghost 10.0"="c:\program files\Norton Ghost\Agent\GhostTray.exe" [2007-04-10 1537640]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2009-06-17 198160]
"ZoneAlarm Client"="c:\program files\Zone Labs\ZoneAlarm\zlclient.exe" [2009-10-17 1037192]
"ISW"="c:\program files\CheckPoint\ZAForceField\ForceField.exe" [2009-10-14 730480]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2005-2-1 24576]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2007-04-19 18:41 294912 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
@="Service"

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^LoopBe1 Monitor.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\LoopBe1 Monitor.lnk
backup=c:\windows\pss\LoopBe1 Monitor.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^QuickBooks Update Agent.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\QuickBooks Update Agent.lnk
backup=c:\windows\pss\QuickBooks Update Agent.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Ad-Watch]
2009-09-22 18:04 520024 ----a-w- c:\program files\Lavasoft\Ad-Aware\AAWTray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Aim6]
2009-05-19 05:23 49968 ----a-w- c:\program files\AIM6\aim6.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
2007-03-15 16:09 460784 ----a-w- c:\program files\DellSupport\DSAgnt.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EEventManager]
2006-03-17 15:30 102400 ------w- c:\program files\epson\Creativity Suite\Event Manager\EEventManager.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\H/PC Connection Agent]
2006-11-13 19:39 1289000 ----a-w- c:\program files\Microsoft ActiveSync\wcescomm.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2007-11-15 19:11 267048 ----a-w- c:\program files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2007-11-15 05:43 286720 ----a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SUPERAntiSpyware]
2008-05-28 15:33 1506544 ----a-w- c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
2009-06-17 21:03 198160 ----a-w- c:\program files\Common Files\Real\Update_OB\realsched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdateManager]
2004-01-07 07:01 110592 ----a-w- c:\program files\Common Files\Sonic\Update Manager\sgtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"SSScsiSV"=3 (0x3)
"SPTISRV"=3 (0x3)
"NetMDSB"=3 (0x3)
"iPod Service"=3 (0x3)
"Apple Mobile Device"=2 (0x2)
"SharedAccess"=2 (0x2)
"Lavasoft Ad-Aware Service"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\AIM\\aim.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\CuteFTP 7 Home\\ftpte.exe"=
"c:\\Program Files\\AIM6\\aim6.exe"=
"c:\\Program Files\\Intuit\\QuickBooks Premier\\QBDBMgrN.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\WINDOWS\\SYSTEM32\\ZoneLabs\\vsmon.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\program files\Microsoft ActiveSync\rapimgr.exe"= c:\program files\Microsoft ActiveSync\rapimgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync RAPI Manager
"c:\program files\Microsoft ActiveSync\wcescomm.exe"= c:\program files\Microsoft ActiveSync\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager
"c:\program files\Microsoft ActiveSync\WCESMgr.exe"= c:\program files\Microsoft ActiveSync\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009
"67:UDP"= 67:UDP:0.0.0.0/255.255.255.255:Enabled:DHCP Discovery Service
"26675:TCP"= 26675:TCP:169.254.2.0/255.255.255.0:Enabled:ActiveSync Service

R0 Lbd;Lbd;c:\windows\SYSTEM32\DRIVERS\Lbd.sys [3/11/2009 10:05 PM 64160]
R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [5/28/2008 9:33 AM 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [5/28/2008 9:33 AM 55024]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\CheckPoint\ZAForceField\ISWKL.sys [10/14/2009 7:30 AM 25208]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\CheckPoint\ZAForceField\ISWSVC.exe [10/14/2009 7:30 AM 476528]
S2 gupdate1c9785c273cc670;Google Update Service (gupdate1c9785c273cc670);c:\program files\Google\Update\GoogleUpdate.exe [1/16/2009 10:29 PM 133104]
S3 AR5513;DWL-G650M Super G MIMO Wireless Notebook Adapter;c:\windows\SYSTEM32\DRIVERS\ar5513.sys [1/24/2007 11:43 AM 355488]
S3 EchoIndigoIO;Echo Indigo io Service;c:\windows\system32\drivers\echondgo.sys --> c:\windows\system32\drivers\echondgo.sys [?]
S3 ipw_mdfl;Wireless Broadband Modem Filter;c:\windows\system32\DRIVERS\ipw_mdfl.sys --> c:\windows\system32\DRIVERS\ipw_mdfl.sys [?]
S3 ipw_mdm;Wireless Broadband Modem (WDM);c:\windows\system32\DRIVERS\ipw_mdm.sys --> c:\windows\system32\DRIVERS\ipw_mdm.sys [?]
S3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [5/28/2008 9:33 AM 7408]
S3 Wdm1;USB Bridge Cable Driver;c:\windows\SYSTEM32\DRIVERS\usbbc.sys [2/10/2005 2:07 PM 15576]
S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [1/18/2009 3:34 PM 1028432]
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.dell4me.com/myway
IE: &AIM Search - c:\program files\AIM Toolbar\AIMBar.dll/aimsearch.htm
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office10\EXCEL.EXE/3000
DPF: {6C6E003B-9B8C-4CE9-A1D5-A8E3AF0D651A} - hxxps://www.videoalert.net/veCamitX.cab
FF - ProfilePath - c:\documents and settings\Joey Youngman\Application Data\Mozilla\Firefox\Profiles\sz45vted.default\
FF - prefs.js: browser.search.defaulturl - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50fftrie7&query=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.weather.com/
FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50fftrab&query=
FF - component: c:\program files\CheckPoint\ZAForceField\TrustChecker\components\MozillaDownload.dll
FF - component: c:\program files\CheckPoint\ZAForceField\TrustChecker\components\TrustCheckerMozillaPlugin.dll
FF - component: c:\program files\Google\Google Gears\Firefox\lib\ff35\gears.dll
FF - plugin: c:\program files\Google\Update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npasperaweb.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

Notify-NavLogon - (no file)
MSConfigStartUp-lphca9jj0en4e - c:\windows\system32\lphca9jj0en4e.exe
MSConfigStartUp-SMrhce9jj0en4e - c:\program files\rhce9jj0en4e\rhce9jj0en4e.exe
MSConfigStartUp-StarzTray - c:\program files\StarzPlay\StarzPlayTray.exe
MSConfigStartUp-WinPatrol - c:\program files\BillP Studios\WinPatrol\winpatrol.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-12-22 18:03
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(752)
c:\program files\SUPERAntiSpyware\SASWINLO.dll
c:\windows\system32\WININET.dll
c:\program files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll

- - - - - - - > 'lsass.exe'(816)
c:\program files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll

- - - - - - - > 'explorer.exe'(3004)
c:\windows\system32\WININET.dll
c:\program files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll
c:\windows\system32\msi.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\WPDShServiceObj.dll
c:\program files\ArcSoft\PhotoImpression 5\share\pihook.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\acs.exe
c:\program files\Common Files\Symantec Shared\ccSetMgr.exe
c:\windows\System32\GEARSec.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
c:\program files\CDBurnerXP\NMSAccessU.exe
c:\program files\Norton Ghost\Agent\VProSvc.exe
c:\windows\system32\locator.exe
c:\program files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
c:\progra~1\MI3AA1~1\rapimgr.exe
.
**************************************************************************
.
Completion time: 2009-12-22 18:17:01 - machine was rebooted
ComboFix-quarantined-files.txt 2009-12-23 00:16

Pre-Run: 4,989,026,304 bytes free
Post-Run: 5,894,524,928 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /noguiboot

- - End Of File - - C9A08498CDA075113F8CAFEFF9A6E983

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#2 myrti

myrti

    Sillyberry


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Posted 04 January 2010 - 11:51 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  • Please download OTL from following mirror:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

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#3 myrti

myrti

    Sillyberry


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Posted 09 January 2010 - 08:16 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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