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am i infected?


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6 replies to this topic

#1 candyneedsu

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Posted 22 December 2009 - 02:58 PM

hi -

i'm using a Dell Inspiron 1525...running XP.

i can't take it anymore! three times today this has happened and more than ten times over the couple of months.

all of the sudden a new window opens up while using Mozilla (today it was from 'internetsecurity2.com) telling me i'm infected with viruses etc... after closing the browser, a scan starts automatically showing numerous infections. over the last 2-3 months this has happened on many occasions. they always seem to be from a different vendor or website, if that's the proper terminology. i run virus, spyware, and malware scans and nothing ever shows any infection.

i realize that's a pretty general description, if not outright vague, of what's going on, but hopefully you can push me in the right direction. i would post a HiJack log, but i don't believe this is the proper forum for that.

thanks,

Candy

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#2 boopme

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Posted 22 December 2009 - 03:17 PM

Hi candy.. These are all Rogue applications and they want to sell you worthless tools.. If they come up again close them thru the Tasl manager.
Press CTRL+ALT+SHIFT keys... then highlet that application and click the END button.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 candyneedsu

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Posted 22 December 2009 - 04:17 PM

thanks for a very quick response. let me ask one or two more questions before i continue.

i currently have the free versions of Malwarbytes and SuperAntiSpyware installed on my computer. should i uninstall them and reinstall them as you directed, as i have already run these scans multiple times; all the scans have come up clean?

i will download the ATF cleaner, but maybe you should know that i am already using CCleaner. don't know if that matters or not.

i do have SpyBot S&D, but do not use the Teatimer option, so this shouldn't be an issue.

please let me know what to do about the Malwarebytes and SAS. if i can leave them installed the way they are, then i will proceed with the rest of your directions.

thanks

Candy

#4 candyneedsu

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Posted 23 December 2009 - 06:56 AM

here's the logs:

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Malwarebytes' Anti-Malware 1.42
Database version: 3414
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

12/23/2009 5:32:54 AM
mbam-log-2009-12-23 (05-32-54).txt

Scan type: Quick Scan
Objects scanned: 102675
Time elapsed: 3 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/23/2009 at 06:15 AM

Application Version : 4.29.1004

Core Rules Database Version : 4405
Trace Rules Database Version: 2238

Scan type : Complete Scan
Total Scan Time : 00:15:47

Memory items scanned : 221
Memory threats detected : 0
Registry items scanned : 5528
Registry threats detected : 0
File items scanned : 29483
File threats detected : 0

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

how do i PREVENT these rogue programs from ever running? is that even possible?
how dangerous are they? i do so much business on my PC that i am extremely concerned.

the laptop is running fine.

one other note: i always hit Cntl+Alt+Delete when these rogue programs start running, but with Mozilla (which i always use) when i do this and reopen Mozilla, the program just opens again. i then use the CCleaner to clean out my cache etc...when i reopen the Mozilla browser, i get a weird page from Mozilla saying something along the lines of "Ooops, this is embarrassing. Firefox is having trouble recovering you windows and tabs. This is usually caused by a recently opened web page".

anyhow, i guess the main thing is how do i prevent this from happening to begin with


thank you!

#5 boopme

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Posted 23 December 2009 - 11:57 AM

Ok. Yes keep the MBAM and SAS. Update prior to scanning.. CC is good too.. I just didn't know what was on here. I do not recommend using the Reg cleaner in CC that's why I suggest the ATF so users are not tempted.

As new malware is getting stronger and harder to remove, please take a moment to read quietman7's excellent prevention tips in post 3 here
Click >>>> Tips to protect yourself against malware and reduce the potential for re-infection:

Malware writers are start ing to infect web pages so it is just getting tougher.
Ask about the firefox issue in the web growsing forum. Also use No script with it.


I also suggest rubnning this on my machines and flash drives to protect Auto.ini from opening such baddies.

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.


Finally,Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 candyneedsu

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Posted 23 December 2009 - 02:25 PM

it's all done.

thanks!


:thumbsup:

#7 boopme

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Posted 23 December 2009 - 02:41 PM

You're welcome... Merry Christmas !!!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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